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Administrative Assistant Manager

Miami, FL, 33016
August 22, 2012

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**** * **** ***** #**-**

Hialeah, Florida 33016




Bilingual certified Executive Administrative Assistant with 20+ years of professional experience supporting the Latin America market; demonstrating excellent communication, organizational and administrative skills with a high level of confidentiality, integrity and discretion. Proven to be a fast-paced learner requiring low supervision with the ability to work independently, prioritize and multi-task assuming full responsibility and commitment to the position.


1/2010 – Present Alberto Culver, Coral Gables, Fl

Assistant to Vice President Latin America

Provide administrative support to the Vice President and Latin America Directors. Communicate and transmit decisions and agreements, keep and maintain files and confidential documents. Select correspondence and interviews that require the personal attention of the VP and delegating to the correct area.

Coordinate both local and offsite regional meetings, including negotiation with different suppliers to ensure the correct use of resources and the regional dynamic between countries.

Travel arrangements and preparations for the VP according to the travel and entertainment policy.

Support the sales team with report maintenance, and shipping coordination of marketing materials for customers.

1/2009 – 1/2010 Southeastern Insurance Group, Miami Lakes, Fl

Voluntary Work assisting President of the company

Provided extensive support to the President of the company, including creating reports, scheduling meetings and providing customer service to clients. Send monthly letters for renewals and follow up with personal calls. Update internal systems with all accounts.

4/1991 -10/2008 American Express Company

1997 – 2008 American Express Travelers Cheques / LACHQ, Miami Lakes, Fl

Assistant to General Manager / VP for Latin America, Caribbean, Iberia & Russian region

Support the Latin America, Caribbean, Iberia & Russian Travelers Cheques VP & GM with administrative functions amongst others: disseminating appropriate information as needed, supplies procurement, coordinating travel arrangements, expense voucher preparation, payroll administration, support HR functions (new hires, temporary staffing, termination) support regional business continuation plans, and monitoring status of mandatory training for sales employees.

Lead Employee Survey Action Team strategies by directing the sales team with continuous communications and e-mails, and action plan progress. Compiled all information from the region for our quarterly regional newsletter.

Organized all regional strategic and executive meetings in different places, making hotel reservations, events, dinners, etc.

Key Player coordinating the Expressions of Excellence program, facilitating the Latin America Employee Survey Action Team, representing the Safety Committee Team for LACHQ, Co-chair of the Latin America Headquarters Employee Community Affairs Team and volunteering in the Women’s Interest Network.

Mercedes Crespi-Andujar

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Assistant to General Manager / Administrative Assistant to Private Banking & Operations

Executive Office:

Provide extensive administrative support to the General Manager including RM Scorecards, Month End Reports and following of outstanding deliverables of Marketing Staff.

Provide administrative support to CAO, Operations Manager and Fiduciary Structure Specialist

Organize and expedite flow of work and perform follow up action on all administrative matters.

Work with highly confidential information requiring tact and discretion.

Liaison with Human Resources in New York for all new hires and terminated employees in Marketing, Compliance and Credit Department.

Prepare travel itinerary for General Manager frequent trips, schedule meetings and appointments with key clients. Prepare and reconcile expense reports. In charge of bank’s activities and Employee of the Quarter Committee

Maintain general and HR confidential files.

Supervisor for reception, secretarial pool and marketing support attendant.

Private Banking:

Administrative Assistant to Senior Director as well as two other Directors managing Central America, the Caribbean and the Southern Cone.

Assist in preparation of business trips and day to day maintenance of accounts.

Responsible for placements and rollovers of Time Deposits.


Assistant to Operations Director

Responsible for NCR Check Processing Proof Machine

Also assist in backup input (overnight investments, daily transactions, signature verifications, overdraft preparations), telecommunications and call back departments.


Administrative Assistant / Customer Representative

Primary support position for General Manager and three marketing officers at a $200 million Edge Act Bank.

Responsible for opening of all new accounts and maintenance of existing accounts including: compliance with documentation requirements, conversions and account closing, and responding to customer inquiries.

Assist high net worth client base by telephone and in person, and received and responded to direct mail inquiries.

Supervise bill payment and special handling services.

Prepare marketing plans and follow up support for officer’s marketing trips, including travel plans and reservations, expense reports and call reports.


June 1979 / Hialeah Miami Lakes Senior High School

October 1981 / Garces Commercial College - Computer Secretary

October 4, 2006 / Florida International University – Extraordinary Administrative Support Certificate Program

Executrain / Microsoft Office – Powerpoint Advanced, Word Advanced, Excel Intermediate and Lotus Notes.

Miami Dade Community College – some courses.


Strong verbal and written communication skills in English and Spanish. Portuguese Intermediate.

Technical skills: Windows XP, Internet Explorer, and Microsoft Office: Word, Excel, PowerPoint. Internal American Express programs: Lotus Notes, XMS, CTO, Brass Rings, Ariba Buyer, Timekeeper, eHR etc.

Interact favorably with others from all levels, cultures and backgrounds successfully working cross-functionally with other lines of business.

Continuously demonstrate flexibility and willing to take exemplary actions on new challenges and assignments committing to achieve successful and extraordinary results.

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