Harrison H. Smith Jr.

Harrison H. Smith Jr.

**** ******** ***** • MANSFIELD TEXAS 76063

PHONE 682-***-**** • CELL 817-***-****

E-MAIL **********@*********.***

Qualifications Achievements

Customer Consultant for product and service needs Accredited, with acquiring accounts (Nokia and HTC)

Ten years solid managerial and supervisory experience Created guidelines for quality

Five years quality management experience Increased and achieved goals for production by 20%

Supervisor – Ownership New Product Introduction (Nokia & HTC) Saved approximately 400,000 USD in material costs

Supervisor – Ownership First Article Inspection Promoted to Production Materials Management

Liaison for customer and production team Promoted to Production Build Plan Management

Professional Experience

A+ Blinds April-2008 – Present

Procurement Manager

 Customer consultation on service needs, quality and installation issues

 Verification of customer orders to ensure proper fabrication of window treatments

 Control material and labor costs as well as quality and on time installation

 Scheduling and monitoring of materials and installation crews

Natcom/Anovo Americas Sept 2004 –April 2008

Senior Production Supervisor/Manager

Receive and document customer calls of requests for products and services

 Drove all customer conference and one on one calls related to customer services and needs.

 Investigated what products and services the customer would need

 Delegate daily activities and duties of supervisory and production staff

 Tracking and recording employee production and quality.

 Run hourly reports on production and quality and address any issues.

 Tracking and approving employee attendance and time cards

 Review and evaluate performance of associates.

 Supervision of Technical, Rework, PTL (Program, Test and Label) and Triage personnel.

 Ownership for repair of various models of cell phones including:

 Samsung, LG Electronics, Kyocera, Nokia, and HTC

Product Support Services June – 2000 - Sept 2004

Supervising Technical Specialist

 Supervision and training of technical personnel in soldering, trouble shooting.

 Trained staff in the use of test equipment in repair procedures of two-way messaging devices.

 Tracking and recording employee production

 Researching, testing and purchasing of test equipment.

 Researched history of and delegated repair and return of all RMAs in a timely manner

E.P.S. Wireless/ Celestica April–1999-June-2000

Team Lead/RF Technician

 Trouble shooting and repair of all types and models of pagers.

 Team lead for repair Super Cell.

Education:

High School Diploma Tuley High Chicago Illinois

Motorola Certified 2-way Motorola Fort Worth Texas

Business and Legal Reports (BLR) Supervisor Training Course (1 year)

Provided by ANOVO Americas Fort Worth Texas

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