Michael Gross

*** **** **. • Painted Post, NY ***70 • xfn5es@r.postjobfree.com • 607-***-**** • 607-***-****

Dedicated, hard-working professional with experience in IT, purchasing, customer service, human resources, training, and project management, looking to secure a position with a well established organization with a stable environment that will lead to a lasting relationship and will enable me to use my skills, education and background.

SUMMARY

• Over 10+ years of IT experience in Business and Systems analysis, design, development, testing and implementation of projects in business.

• Strong PeopleSoft Skills from Deployment, Implementation, Configuration, Design, and Identification of Business Needs and Requirements.

• Experience with project management, from various roles in a projects cycle.

• Experienced in budget management, expense tracking and cost recovery and cost reduction on multimillion dollar budgets.

• Experience in creating test plans, test cases to performing different types of testing and validation.

• Possess ability to assist the business user with gathering business requirements and performing effective communications and expectation setting including understanding of business functional requirements matching to technical systems setups and configuration.

• Experience at preparing business documents like Business Requirement Document (BRD), business and application use case specification document and system requirement specifications document (SRS).

• Proven ability to bridge technology and business goals to provide productivity solutions.

• Experience in creating and implementing business process models.

• Strong ability to understand complex business process.

• Highly Proficient in Visio, MS Project, Office, PowerPoint, Excel and Microsoft Productivity applications.

• Experience in conducting meetings for application development, one on one meeting with Business Users, brainstorming session and conducting walkthrough session efficiently.

• Extensively used reporting tools in generating reports to the business users.

• Experienced in writing SQL queries, stored procedures and strong knowledge of databases.

• Experienced in working with technical staff to create, interpret, and implement business requirements into technical specifications.

• Responsible for designing and developing strategic Test plans, Test Cases, Test Scenarios, and Test Reports for both Manual & Automated tests.

• Planning, organizational, interpersonal, and written communicational skills and experience in documenting conceptual and detail designs.

• Team-oriented and focused on delivering exactly what the client needs to succeed in a timely and efficient manner, with amazing communication skills and a strong desire to excel.

EDUCATION

• Masters of Business Administration, University of Phoenix – 2008 GPA- 3.87

• Bachelor of Science, Business, University of Phoenix, Phoenix, AZ -2006 GPA- 3.94

CERTIFICATIONS - ELEMENT-K

• Access 2003: Creating Queries,

• Access 2003: Designing a Database, Access 2003: Improving Usability with Access Macros,

• Applying Leadership Basics (Second Edition,

• Balancing Work and Family (Second Edition),

• Basics of Effective Communication ( Second Edition),

• Communication Across Cultures,

• Conduction Performance Reviews (Second Edition),

• Creating a Strong Leadership Team (Second Edition),

• Defining Project Scope( Inquestra) (Part3 of 8),

• Delegating (Second Edition),

• Describing Business Process (Inquestra) (Part 4 of 8),

• Describing Functional Business Requirements( Inquestra)(Part 6 of 8),

• Determining Information Requirements (Inquestra)(Part 5 of 8),

• Determining a Projects Objectives (Inquestra)(Part 2 o 8),

• Documenting Requirements Meetings (Inquestr)(Part 7 of 8),

• Eliciting Data Warehouse Requirements (Inquestra)(Part 8 of 8),

• Financial basics for Non-Financial Managers (Second Edition),

• Managing Projects (Second Edition),

• Microsoft Project 2003: Creating and Modifying a Project Plan,

• Microsoft Project 2003: Web Access,

• Project Close-Out Management,

• Project Communication Management,

• Project Cost Management,

• Project Human Resource Management,

• Project Integration Management,

• Project Management Fundamentals Part One,

• Project Management Fundamentals Part Two,

• Project Management Professional (PMP®)Certification Third Edition (Part 1): Initiating a Project,

• Project Management Professional (PMP®)Certification Third Edition (Part 2): Planning a Project,

• Project Management Professional (PMP®)Certification Third Edition (Part 3): Executing Project Work,

• Project Management Professional (PMP®)Certification Third Edition (Part 4): Controlling a Project,

• Project Management Professional (PMP®)Certification Third Edition (Part 5): Closing a Project,

• Project Quality Management,

• Project Risk Management,

• Project Scope Management,

• Project Time Management,

• Project +Certification Part 1:Project Initiation and Scope Definition,

• Project +Certification Part 2:Project Planning,

• Project +Certification Part 3:Project Execution and Control,

• Project +Certification Part 4:Project Closure, Acceptance and Support,

• The Fundamentals of Requirements Elicitation (Inquestra) (Part 1 of 8)

TECHNICAL SKILLS

Software: SharePoint, Change Point, PeopleSoft Financial and HR, Microsoft Office Suite (Word, Excel, PowerPoint, Access), Visio, Lotus 1-2-3, and Word Perfect

Languages: HTML, JAVA, SQL

Databases: Oracle, Access

ERP: PeopleSoft, and Oracle

Project Management Tools: MS Project, Change Point, SharePoint

Hardware: Dell, Gateway, IBM, HP

Operating Systems: Windows (95/98/NT/2000/ME, XP, Vista, Windows 7), MS-DOS

PROFESSIONAL EXPERIENCE

DITTOS – Painted Post, NY December 2008 - Present

Role: OWNER

• Consulted with privately owned businesses on the implementation of voluntary benefits to allow the business owner to provide additional benefits and increase the retention of their employees while providing a tax break for the employer and the employees through pretax benefits.

• Provided troubleshooting service to individuals for IT related issues to ensure that computer systems are running to the maximum potential and resolving issues occurring from viruses and malware.

• Research for optimizing sales through the use of information systems to provide targeting of potential customers based on a criterion that has been established by a business.

Computer Task Group – Buffalo, NY May 2007-December 2008

Role: Product Analyst

Responsibilities:

• Developed and Implemented SQL queries based on the needs and requirements of the department through individual and group meetings to ascertain the specific needs of each party involved.

• Responsible for developing the process in which projects were tracked based upon previous work done and the increasing needs for statistical data on project effectiveness as a cost savings measure.

• Analyze the historical project data to determine areas that have the potential improvement and further increase the efficiency of the department.

• Co-ordinate final integration of multiple applications developed by different vendors.

• Work extensively in defining the test strategy, setting up test data, reviewing test plans and coordinating the User Acceptance Testing process.

• Database activities in Oracle included performance tuning of SQL queries.

• Worked with the Corporate AP to ensure that financial transactions were completed within the department through the PeopleSoft System.

• Researched interconnectivity of systems to streamline the internal billing process of projects through a connection between PeopleSoft and Change Point.

Environment: Change Point, SharePoint, MS Project, SQL Query, TOAD, MS Excel, PeopleSoft Financial

Emhart Glass - Elmira, NY July 2006-May 2007

Role: Customer Service Coordinator

Responsibilities:

• Maintained the scheduling of the Customer Service Technicians to ensure that projects were on schedule and that sufficient resources were on hand to manage the planned projects and emergency support.

• Managed the operational functions of the service technicians globally.

• Maintained 24/7 on-call support to ensure that coverage was met for a global community.

• Handled the processing of internal billing through sales and affiliate offices.

• Generated monthly reports to display the activity of the department.

• Modified existing documents to bill to the customers, decreasing time spent per form by 20 minutes. Based on the acquired requirements of the corporate billing department.

• Developed an HTML help system for use with the Cold End Inspection systems to replace a paper manual.

Project: Electronic User Interface Manual for Troubleshooting issues directly from systems

Description: To decrease the number of calls that were received for minor issues that did not require a technician at site, and to reduce costs by decreasing the need for a printed paper manual to be included with the system.

Responsibilities:

• Develop a strong understanding of the equipment that this manual would be installed on and the requirements that would be necessary to implement.

• Worked with a top level technician to ensure that all areas were addressed and included in the electronic manual.

• Developed and tested the electronic manual with HTML and JAVA scripting.

Environment: HTML, JAVA, MS Access, MS Excel

Computer Task Group, Buffalo, NY March 2006- July 2006

Role: Global Accounts Payable Customer Support

Responsibilities:

• Member of the team to implement a global deployment of PeopleSoft Financial

• Ran test scripts to ensure consistent results of data processing through the various locations and to verify that all servers were running in redundancy to prevent loss of data.

• Contributing team member to the successful deployment of the PeopleSoft AP System

Corning Incorporated, Corning, NY May 2004- December 2005

Role: Business Process Coordinator

Responsibilities:

• Extracted information from the PeopleSoft Database for recruiting efforts for higher profile positions.

• Developed extensive queries in PeopleSoft HR to focus recruiting efforts based on specific criteria as a cost saving measure.

• Member of the vendor selection team for the company to process the background checks for Corning Employees, and for the outsourcing of the recruiting services.

• Delivered presentations for various levels of management based on the data that was requested and extracted from the database systems.

• Contact point for internal customers to explain and manage the internal charges for the recruiting efforts.

• Reconciled the billing from the recruiting vendor for the recruiting efforts on a monthly basis.

Project: Analyzed Recruiting Focus

Description:

This project was to extract the necessary data based on the input from various departments to allow for a geographical focus of recruiting efforts based on specific criteria that was established. This required the development of PeopleSoft queries that would extract large amounts of data to a spreadsheet that would then be compiled and sorted through the extensive use of pivot tables and Excel formulations.

Responsibilities:

• Develop the needs list of the various departments to ensure all areas were addressed

• Develop the PeopleSoft queries that would extract the appropriate data based on the needs expressed.

• Responsible for the Excel Spreadsheet development to extract and dissect the data based on the requirements established in the initial request.

• Presented the data and spreadsheet to the requesting team for their sign off and approval.

Environment: PeopleSoft, Excel

Project: Electronic Job Order Form

Description:

This was an individual Six Sigma project to decrease the cost and time spent on job order forms being sent in for processing when the form lacked necessary data and approval.

Responsibilities:

• Created a Six Sigma analysis of the effectiveness and savings that the project would present

• Responsible for the development of a JAVA scripted HTML page that would address all of the needs lists based on the requirements of the team

• Presented the form to the team for testing and approval prior to implementation into the corporate intranet site.

Environment: Java, PeopleSoft, Excel

CCSD Federal Credit Union, Elmira Heights, NY November 2002- May 2004

Role: Senior Accountant

Responsibilities:

• Researched, purchased installed and implemented a new software and hardware to meet the requirements of the credit union to ensure that proper screening of new members were screened properly according to federal laws on a server based system that was utilized as a file and print server.

• Installed and secured a server system to defend against unauthorized access to data of the credit union and its members. Developing a structured security process to defend against unauthorized access.

• Researched and purchased and managed the installation of security measures for a drive up Automated Teller Machine, with contingency measures to recover in case of disaster.

Project: New ATM Implementation / Electronic Security System

Description: A new ATM with drive up service was determined to be a beneficial aspect to an existing branch of the credit union. In order to implement the new ATM, state and federal regulations needed to be examined to determine the specifics as well as what it was the credit union hoped to gain from the implementation.

Responsibilities:

• Determine the specifics of the security that would be needed to monitor the ATM as it was a free standing structure.

• Gathered specifics from the management team and regulations and presented the findings to the management team along with specifics as to what would meet the needs currently and with any changes that might arise in the future.

• Worked with vendors to determine the most cost efficient means to achieve the goals and moved forward with the vendor selection process and integration into the credit unions existing systems.

Adecco Technical, Corning NY March 2002- November2002

Role: Accounts Payable Customer Service

Responsibilities:

• Developed a method to track and maintain the current outstanding payables for the company through the utilization of a current database system that was used to record and track troubleshooting calls.

• Data needed to be secure and had to follow rigorous procedures to prevent unauthorized access to the data

Project: Accounts Payable Tracking System for Unpaid Invoices

Description: Initially there was no manner in which to track any outstanding invoices that had been received but not keyed into the accounts Payable system, because of an error or issue with the invoice. The invoices were maintained in paper form by the Accounts Payable Customer Support staff , and it was determined that there was a need to be able to see what was outstanding in unpaid invoices to have a clearer understanding of how the outstanding invoices would affect the business.

Responsibilities:

• Gathering data as to the various needs of the departments

• Researched the available software internally and externally being used for this activity.

• Based on the requirements that were established the determination that a software that was currently internally used would meet the needs of the department and established the necessary changes to implement within the department.

• Created an Excel spreadsheet that would extract the data and present this in a manner that would be able to be understood at the various levels of the organization.

• Created and presented the supporting documentation in order for the system to be used properly and train any new and existing staff as to the functioning of the process and software.

Environment: ODBC connections into an Oracle database system, Advanced Excel programming, Clarify software

Corning Incorporated, Corning, NY June 1999- October 2001

Role: IT Procurement Coordinator

Responsibilities:

• Translated requests into system requirements and applications for implementation.

• Developed policies and procedures to ensure the reliability of the systems and prevent the unauthorized access to data and the network

• Lead projects that designed, modified and evaluated software to address the issues impacting the company as preventative cost saving measures, while moving the company forward with the advances in technology.

Project: Software License Compliance Software Development

Description: As a part of the corporate understanding of the expenses and legal ramifications of software purchasing and license compliance it was determined at the executive level that it would be at the division level to ensure that all licenses were in compliance and unnecessary spending was occurring for licenses that were not in use for all software for the company.

Responsibilities:

• I lead the cross-functional team with representatives from all of the departments within the division to obtain a clear set of guidelines as to what would and would not be acceptable

• Researched existing software currently sold on the market to determine if any would fit the established criteria

• Determined that there was not a software that would meet all of the company’s needs and established a team to develop the software internally.

• Lead the team through the various phases of software development.

• Developed the documentation for the software and presented the final product to the team for approval and sign off that the project met the requirements established.

Environment: PERL, HTML, PeopleSoft Procurement, AS400

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