*** ***** ******* ******

Flora, MS *****

Phone: 601-***-**** E-mail:xfkfkg@r.postjobfree.com

Cell: 601-***-****

EXPERIENCE

Teacher, Linwood Elementary School, Vaughan, Mississippi Shundria Shaffer 662-***-****

August 2008-May 2011

• Developed age-appropriate lesson plans and directed classroom instruction in all subject areas.

• Enhance student academic and social growth by using varied activities and teaching strategies.

• Assess student outcomes with formative and summative assessments. Engaged in effective and appropriate classroom management techniques

Customer Account Executive, Comcast, Madison, Mississippi Deaundra Kelly 601-***-****

August 2007-July 2008

• Prepare work orders for maintenance requests after determining if field visit is required and ensure appropriate follow-up procedures are met.

• Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.

• Provides instantaneous resolution of customer inquiry when possible, by providing appropriate billing, service, program or maintenance information and by recording required information on assigned computer terminal.

Teacher, McCoy Elementary School, Yazoo City, Mississippi Lula Starling 662-***-****

August 2006 to July 2007

• Implements instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences.

• Identifies, selects, and modifies instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.

• Provides a positive environment in which students are encouraged to be actively engaged in the learning process.

Case Manager, Region 8 Mental Services. Canton, Mississippi Misty Westbrook 601-***-****

February 2005 to August 2006

• Develop and implement a treatment plan taking into consideration client needs, resources available, time frames for response to referrals, follow-up and evaluate effectiveness and cost of the plan of care.

• Modify the plan and goals as the client’s needs change by creatively and proactively identifying solutions using the resources available, maximizing benefits and services at all levels of care by meeting established criteria, performing utilization review with accurate and thorough documentation.

• Identify and establish short and long-term goals in collaboration with the client, the client’s health care team and the Plan.

Accounting Assistant, Hilton Jackson Hotel, Jackson, Mississippi Charles White 601-***-****

May 1999 to February 2005

• Research and resolve Accounts Receivable issues with customers

• Balance and audit the managers' and employees' work

• Generate monthly reports.

EDUCATION

Belhaven University, Jackson, Mississippi

Major: Master of Science in Leadership/Human Resources

Jackson State University, Jackson, Mississippi

Bachelors of Science degree in Social Work, May 2001

GPA in Major 3.3/4.0

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