HR Resume

Dianna Parkman Direct 708-***-**** mobile 708-***-****

*************@*****.*** 2941 W. 87th Evergreen Park, IL 60805

Career Objective

To obtain a continuous position where acquired skills and education will be utilized toward continued growth and advancement.

Education

*PHR, seeking Spring 2010

M.B.A. anticipated Graduation Date: Winter 2009

Keller Graduate School Chicago, Illinois

Completed course work in MBA, has significantly contributed to my expertise in HR & Management.

B.A., Criminology

Northern Illinois University DeKalb, IL

Internship: Juvenile Delinquency for the Judicial County Board of Sycamore.

Earned over 150 hours of community service while earning degree.

Highlights:

§ System knowledge-SAP, ADP, Brass Ring and various HR Recruitment applications

§ Selected to represent Comcast-Chicago location Affirmative Action plans for annual Cable Commissioners board review live on local television.

§ Drive leadership development and succession planning

§ Ability to interface and maintain effective partnerships with all departments and associates in a team-oriented environment

§ Innovative and open-minded in designing programs and activities to achieve Business goals

HUMAN RESOURECES PROFESSIONAL BACKGROUND

Comcast Cable Corporation 2005- February 2009

Positions Held:

Human Resources Manager 2007-2009

Functional areas: Employee Relations: (60%), HR Initiatives: (25%), Investigation and Compliance: (15%)

§ Work at Regional location with approximately 500 (exempt & non-exempt) employees at multi-site locations

§ Coordinate and assist the implementation of work force reductions, including selection decision review and union employee displacement. Counsel and advise management on appropriateness of department structure and staffing and participate in re-engineering processes as appropriate

§ Provided consultation and mediation regarding work-related issues, conflicts and discipline, policy/procedure questions

§ Conduct needs assessments, seminars, focus groups, wellness fairs, etc.

§ Gather evidence and prepare responses for various discrimination and wage claims. Investigate and respond to claims, review all pertinent files, assist in brief preparation, and participate in other activities related to the resolution process

§ Ensured compliance with all applicable federal, state and local laws and regulations

Human Resource Generalist/Acting HR Manager 2006-2007 (Promoted)

§ Worked at Chicago location (Field-HR) with approximately 400 employees.

§ Held responsible for local site related HR staff retention initiatives through creative strategies

§ Facilitated, participated in and develop action plans through management succession planning

§ Administered terminations, corrective actions and performance reviews

§ Participated in the development, delivery and administration of compensation and recruitment

§ Conducted all on-site presentations on benefits enrollment & management meetings to ensure knowledge on WC, STD, LTD and FMLA.

§ Assure compliance with all Federal and State laws and regulations effecting the administration of these plans.

§ Implement and execute affirmative action plans and participate in local outreach activities to promote hiring and retention of a qualified and diverse workforce

Talent Acquisition Professional 2005-2006 (Promotion)

§ Worked as a lead recruiter within assigned territory while supported special staffing projects and initiatives

§ Held responsible for vendor selection while managing recruiting advertising budget over $100K

§ Staffed for exempt and Non-exempt positions such as field jobs, sales and customer service reps.

§ Identified “best fit” applicants to raise level of talent within the workforce to support the business needs.

§ Manage vendors, colleges, community organizations and tracking sources

§ Planed and executed cutting edge recruitment strategies and talent pools for future openings

NWBL: Non-Profit Organization Riverdale, Illinois 2004 to 2007

Executive Program Director: Youth & Community Services

§ Designed and implemented various mentoring programs for youths

§ Analyzed budget and interpreted policies and procedures.

§ Directed new hire screenings, checked references, employment history & drug screenings for employment.

§ Administered and supervised company health benefits, bonuses, incentives, and recognition award.

§ Managed direct reports while responsible for Human Resources & External Partnerships within community

BUSINESS OPERATIONS EXPERIENCE:

AT&T (SBC) 2001 to 2005

Positions Held:

Acting Sales Manager/Acct. Manager 2004 to 2005

§ Responsible for full operations of 15 account managers (interim)

§ Develop goals, strategies and tactics for self and team.

§ Conduct weekly visual results and forecast reviews with each sale executive.

§ Coached individual from being in 4th quartile for over three months to over 100% NMR

§ Developed new procedures that ensured consistency of quality, and customer service

Management Internships: Project Manager/Sales Support Manager 2001 -2004

§ Created comprehensive business plans and financial projections to raise capital for business development and expansion.

§ Worked effectively with team, synthesizing facts and ideas

§ Demonstrated the ability to prioritize multiple tasks, meets deadlines, and provides great leadership in retaining monthly quotas.

§ Established new procedures resulting in increased productivity and more efficient resource utilization.

Affiliate Organizations: NAMIC, SHRM, NAACP (2000), NAAAHR (pending), Member of Dekalb's County Mediation Board 2002-2003

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