Customer Service Quality Assurance

Marvin D. Martin

**** *. ********** ****: 713-***-****

Tacoma, WA 98405 e-mail: **************@*****.***

Objective

Seeking a challenging position with an organization that can use my versatile experience, my ability to learn quickly, my experience working in team environments where I have proven to foster open communication and meeting organization deadlines. A dedicated, proactive, hard worker, who demonstrates excellent computer skills, communication, and writing skills; capable of handling a variety of assignments with minimum supervision.

Hardware/Software

• Windows 2000 and XP

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Oracle Financials (JD Edwards EnterpriseOne)

• Lawson Accounting Enterprise 400

• Skilled with internet for research and writing purposes

Experience

2008-2009 Hercules Offshore Houston, TX

Accounts Payable Clerk

• Responsible for full cycle of accounts payable activities (approvals through filing), including:

• Compile and maintain accurate accounts payable records

• Total, balance, and reconcile vendor accounts in a timely manner

• Enter invoices into system and schedule payment

• Research and respond to vendor inquiries

• Monitor accounts to ensure that payments are up to date

• Ensure proper GL coding according to company procedures

• Prepare checks for approvals and ensure properly recorded and the records

• Process expense report, including:

• Audit expense reports and verify claimed expenses comply with corporate expense policies

• Administer and ensure entered items have the correct job codes to pay clients and employees properly

• Produce financial statements and prepare reports and summaries for supervisors and managers

• Reconcile computer reports with operating reports

• Correct and note errors for accountants

• Maintain proper back up files for research and reference

• Manage special projects given by supervisor

2008-2009 Corbett Staffing Houston, TX

Mail Room Associate/File Clerk

• Temporary employee for Hercules Offshore responsible for:

o Finding and retrieving information from files in response to requests from authorized users.

o Reviewing materials to determine how and where they should be classified or filed.

o Classifying information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

o Making copies of designated files for financial auditing

• Temporary employee for Acergy responsible for:

o Filing documents and performing data entry.

o Sorting, delivering, and processing incoming and outgoing mail.

o Maintaining supplies in common office areas.

o Operating postage machine, weighing outgoing mail, and checking domestic and international rates.

o Using vehicle to perform post office runs to deliver outgoing mail.

2004–2008 Severn Trent Services Houston, TX

Meter Reader/Administrative Support

• Work in office to sort and deliver mail, file documents, perform data entry, and maintain supplies in personnel areas.

• Reconcile incorrect meter information, such as missing data and volume estimates as need.

• Use people skills and problem solving ability to assist customers with service and account inquiries.

• Responsible for safely traveling throughout Houston and surrounding areas to read and maintain residential and business meters.

• Record and report meter registrations, defects, and irregular conditions in metering equipment.

• Maintain highly functional, safe, professional work standards focused on quality control, cost effectiveness, and workflow efficiency.

2001–2004 Volt Services/Minuteman Services Houston, TX

Administrative Support/Data Entry Clerk

• Temporary employee with law firm, assisting with general administrative duties, such as:

o Typing/logging correspondence, entering data, making copies, and sending faxes.

o Process mail receiving, shipping, sorting, and distributing mail.

o Maintain stock in mailroom, copy room, and kitchen areas.

o Maintain and organize electronic files.

o Assist receptionist with front desk duties.

• Temporary employee with accounting firm, responsible for the following:

o Keying in data from a variety of prepared and original source documents, forms, and records.

o Identifying and correcting errors.

o Verifying data for accuracy.

o Making data comparisons and calculations rapidly and accurately

2001–2003 Wendy’s, Inc Houston, TX

Cashier/Liaison to Supervisor

• Operate and manage cash registers.

• Responsible for most open and close procedures of the restaurant.

• Maintain compliance and standards of service operation handling food storage and preparation; sanitizing restrooms, kitchens, and service area.

• Offer excellent customer service and quality assurance.

• Provide management with insight regarding sensitive/critical issues as related to operations.

1999–2001 Restoration Outreach, Inc. Houston, TX

Recreational Aide

• Teach dialing living courses to new members.

• Train new and tenure employees on facility operations, policies, and procedures.

• Plan, direct, and control activities of the facility.

• Utilize excellent analytical and problem-solving skills for conflict resolution.

• Cover 10 to 15 square miles of assigned routes for fundraisers.

Education

Fall 2010–Current Houston Community College Houston, TX

Enrolled in Business Administration and Paralegal certificate programs

Completed Courses • Principles of Management

• Introduction to Business

• Business Law

• Human Resources

• Legal Research

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