Data Entry Specialist
Resume:
*** ****** **** * AUGUSTA, GA *****
BRANDI STRICKLAND
OBJECTIVE_____________________________________________________________
I would like to obtain a position that would allow me to utilize the skills that I have acquired with a strong customer service focus.
PROFESSIONAL EXPERIENCE __________________________________________
[November 2005-September 2007] Palmetto GBA
Customer Service Representative
? Took variety of incoming phone calls from Railroad Medicare beneficiaries, doctors’ offices, other insurances, etc. regarding eligibility or claim status.
? Assisted these callers with any inquiries/problems they may be having.
? Educated providers on what information is required and how to correct their HCFA 1500 claim forms.
? Routed claims to be corrected and completed in a timely manner.
? Checked the progress on system updates and route claims as needed.
? Prepared packets for monthly workgroup meetings, Voted on the Team of the Quarter, and Planned teamwork activities for the Customer Service Department.
[May2005-November 2005] Spherion
Electrolux-Customer Service Representative
? Assisted callers with various problems or questions with various appliances.
? Scheduled appointments for repairs with Service Technicians in their area.
? Faxed information to Customers, Dealers, and Service Technicians.
? Created and updated Customer files in the CRM database.
[February 2001-May 2005] Palmetto GBA
OCR Data Verifier
? Verified data on medical claims and made corrections as needed in order for the claim to be paid.
? Assisted fellow coworkers with quality questions and helped coach new hires.
? Utilized ISO documentation as needed to edit and correct CMS 1500 Form.
? Proficient in Resolver and Logging and Tracking.
[August 1999-2001] Dillards
Salesperson
? Assisted customers with their buying needs and advised on fashion
styles
? Received and set up displays for merchandise.
? Performed seasonal inventories and markdowns.
SKILLS_____________________________________________________________
I have organizational skills that allow me to multi-task. I am also proficient in Microsoft Word with minor experience in Excel. I have excellent communication skills in public relations and phone etiquette. I have extensive training on HIPPA guidelines and Privacy Act through CMS, as well as continued education on phone skills involving courtesy and professionalism.
Education____________________________________________________________________
Augusta State University Nursing Major
REFERENCES___________________________________________________________
Flora Hawes-Palmetto GBA
706/855/3220
Spherion
706/868/0911
Debra Watson-Palmetto GBA
706/855/3302
Berrien Ashmore-Dillard’s
706/738/3341
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