Customer Service Sales

Dan Phonpraserth

**** ******* **** ***** 832-***-****

Houston, Texas 77084 ************@*****.***

PROFESSIONAL PROFILE

A highly effective Logistics Management Professional who meets challenges head on and creates positive change. A goal oriented individual with a documented performance history of reducing costs; and improving productivity and efficiency.An energeticproblem solver, with a proven record of success setting strategic direction; executing to plan; optimizing operations; and developing and leading teams to achieve outstanding results in fast-paced, rapidly changing environments.

BACKGROUND SUMMARY

More than ten years of international logistics and manufacturing experience includes:

International Port Relations Issues Management Rate Negotiations

Import/Export New Business Development Pricing / Quotes

Contract Negotiations Forecasts / Budgets Commercial Terms / Conditions

Traffic Management Shipping Logistics Letter of Credit

Incoterm Insurance Claim Management Global Distribution

Contract Management Freight Forwarding Export Documentation

EMPLOYMENT HISTORY

Mediterranean Shipping Company, Houston, Texas 2006 - Present

VIP Account Manager

Direct the efforts of a team of six Customer Service Representatives to meet the international shipping needs of our major (BASF, Wal-Mart, Exxon Chemical, GM, etc,) accounts. Provide technical support to the Sales Representatives by making joint sales calls on new accounts. Work to establish strong customer relations and build sales through account growth.

• Developed and implemented an automated cargo tracking system for VIP accounts. The system automatic time alerts in advance of critical points in the cargo transfer. Result:The tracking system allows us to proactively manage shipments, minimize process upsets, and ensure high levels of customer satisfaction.

• Worked with the Sales Department to develop a global distribution account with Proctor and Gamble.Result: Secured a $5MM annual account.

Laufer Freight Line, Inc., Humble, Texas 2004 - 2005

Import Manager

Monitor and coordinate overseas shipments ocean and air originating in Europe, Asia, and the Middle East, bound for US ports. Negotiate contracts, track shipments through carriers, and monitor delivery date, customs clearance, stevedoring, dockside storage, and delivery transportation.

• Developed new business by directly calling on potential new customers.Result:Landed several new accounts including a major $500K per year freight account.

Mediterranean Shipping Company, Houston, Texas

2002 - 2004

Export Traffic Manager

Work directly with customers to book shipments, and create routing for container goods. Develop and process all shipping documentation.

• Developed custom software to automatically generate booking confirmations as the booking clerks received the shipping information from the customers. Result:Improved productivity, increased document accuracy and established a uniform standard for the booking documents.

• Developed and implemented a computer-generated comprehensive rate sheet. Created a transportation table that listed port-to-port charges by shipper. Result:The rate sheet enabled the customer service staff to provide fast and accurate quotes.

Truemark International Corp., Houston, Texas 1999 - 2002

Account Executive(2001 - 2002)

Manufacturers’ Broker / Agent representing more than 50 manufacturing companies in China. Focused sales effort on buyers of valves and cast parts for the water utilities industry.

• Doubled the company’s volume in 18 months. Secured three $10MM manufacturing contracts with Fluor Daniels to provide custom-fabricated valves for a chemical manufacturing project and a major hydroelectric project. Result:Total sale value exceeded $30MM.

Engineering Technician(1999 - 2001)

Conducted quality control inspections of cast parts and machine parts to ensure strict compliance to product specifications.Tested for product composition and compliance to dimensional specification; as per spec sheets and technical drawings.

• Tests included: micrometer dimensional testing, metallurgical composition, thread calibration, and valve pressure performance.

EDUCATION

MBA, International Business,1999 - Magna Cum Laude

MBA, International Finance, 1999 - Magna Cum Laude

St. Thomas University, Houston, Texas

BA, International Trade Economics

University of Thai Chamber of Commerce, Bangkok, Thailand

LANGUAGE SKILLS

Fluent in English, Chinese, and Thai

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