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Sales Customer Service

Location:
Temecula, CA, 92591
Salary:
40000
Posted:
November 08, 2011

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Resume:

RANJIT SAINI

***** ****** ***** **.

Temecula, CA 92591

Tel: 951-***-****

Email: xemrhh@r.postjobfree.com

OBJECTIVE

A highly motivated self starter with excellent communication and organizational skills seeking an above average challenge with a successful and respected company in Marketing, Sales, Management, International Business, or Account Management.

BACKGROUND SUMMARY

Solid background in business development with increasing responsibilities and achievements in marketing, sales and special projects. Emphasis in communications, customer service and strategic assistance.

• Dependable professional etiquette -specializing in discretion, diplomacy and information management.

• Proven reliability in time sensitive, critical administrative environments.

Flexible, adaptive, trustworthy.

• Advanced computer proficiency • Dedicated, hardworking, Team Player –

• Sound judgment, keen analytical skills, high level of attention to detail.

• Clear and concise written and oral communication skills.

CURRENT MARKETING AND SALES SKILLS

Primary informational liaison for current and new clients.

Responsible for maintaining decorum and a high degree of quality communication as a front line ambassador for Grainger. Make recommendations and handle complaints and requests in a professional and calm manner with proven stress tolerance and high-end flexibility in assignments and duties.

Taking a strategic approach to any given situation to achieve the best results.

As a Sales Professional, responsible for selling industrial and facility supplies and solutions to named accounts.

Ability to prospect for new business and upgrade existing customer equipment.

Responsible for completing customer needs analysis, identifying pressure points for all accounts as well as doing proposals, product demonstrations and presentations.

Ability to achieve and exceed quota by consistently performing the required daily activities to build a robust pipeline of qualified opportunities.

Host events and shows to create product awareness and knowledge.

Knowledge of administrative and clerical procedures, computers and relevant software applications, of customer service principles and practices, keyboard skills.

EMPLOYMENT HISTORY

W.W. Grainger: Territory Sales Representative 05/2011- Present

(Grainger's customers are 2.0 million businesses and institutions in 157 countries. While each customer has a unique facility to operate and a different problem to solve, our customers all share the same requirement: when they need one of Grainger's products, they often need it right away. With more than 18,500 knowledgeable employees, the Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 96,000 times every day through multiple channels. With 2010 sales of $7.2 billion, Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.)

.

IKON OFFICE SOLUTIONS, INC, Redlands, CA: Account Executive 09/2010–05/2011

(IKON Office Solutions, Inc., a Ricoh company, is a leading provider of innovative document management systems and services, enabling customers to improve document workflow and increase efficiency. IKON integrates copiers, printers and MFP technologies, and document management software and systems, to deliver tailored, high-value solutions, implemented and supported by its team of services professionals.)

MARKET STAR: Sales Representative 11/09-03/10

Successfully executed sales of electronic products by researching and analyzing the market. Then through careful planning, implemented the strategy and evaluated the results through a daily summary.

Created product awareness and demonstrated new technology or products to the end-users and customers.

Promoted the products through print advertisements and through face to face interactions

ACTION LINK: Product Demonstrator 12/07-01/09

Identified key prospects and demonstrated complex telecommunications software, hardware, hosting, and network solutions and services to clients.

Presented results to superiors by creating a daily report on summaries of the leads, prospects and customers’ statuses.

Organized the display of products in store to increase sales and closed deals with more than half the customers.

Successfully marketed and sold AT&T hardware, Sony LCD TV’s, Panasonic Plasmas, and other products after carefully studying and recommending products catered to the client’s needs.

ANNUAL FUNDS TELEMARKETING - Pomona, CA: Telemarketer 04/07-09/07

Updated a customer database by evaluating and qualifying each lead and prospecting appropriately.

Raised awareness among the campus and its students, parents, and alumnus on the current Cal Poly Pomona projects and latest news about issues and concerns.

Conducted sales calls to raise donations with upbeat disposition and persistent nature.

EDUCATION

CALIFORNIA POLYTECHNIC UNIVERSITY, POMONA

03/2010 Bachelor of Science: Business Administration

Major: International Business Management and Marketing Management

Recent Professional Education Course taken with IKON Office Solution

Learning @ IKON:

Relevant, Dynamic, Convenient, Continual, Challenging, Action-Oriented

F.O.C.U.S. Training

TECHNICAL SKILLS IBM Microsoft Office 2007 Word, Excel, Powerpoint, Access, Outlook, Visio, Windows XP, Vista, 7 Internet, Quickbooks, DOC Accell, DOC Send, EMC Documentum, E-Copy.

Fluent in: English, Hindi, and Punjabi, and basic conversational in Spanish.

LEADERSHIP INVOLVEMENT

Officer, Head Council - INDIAN STUDENT ASSOCIATION: Pomona, CA 09/07- 06/08

Executed and coordinated all annual events to raise over $9K, breaking previous records of participation. Membership increased 40% over two years. Awarded most active club on campus

Collaborated with many non-profit organizations and cultural clubs in other universities to publicize events. Presented and spoke on recruiting people for the club and events.

Organized and promoted a Prudential Conference on campus for students.

Promoted events through social networks like Facebook and Myspace. Effectively publicized through campus bulletin boards.

Dance Choreographer – Independent Dance Team 10/07-06-/10

Manage and coordinated a team of fifteen dancers.

Participated in various competitions in Seattle and California.

Organized culture shows and have partaken in events for Polytechnic University.

Competitive Weight Lifter 06/06-03/10

References available upon request



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