Customer Service Sales

Ronald V. Monroe, Jr.

**** **** ******* **., *******, FL 32839 - Mobile 407-***-****

**********@*****.***

OBJECTIVE To obtain a position with an organization that is committed to excellence and the determination to provide excellent customer service, professionalism and a quality experience.

PROFILE Currently attending Universal Technical Institute to obtain certification as a professional Service Technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems.

EDUCATION Woodrow Wilson High School – Portsmouth, VA Diploma

Graduation: June 2009

Universal Technical Institute (UTI) – Orlando, FL Diploma Automotive Technology

Graduation: August 2012

Emphasis:

Automotive Engines & Repair

Automatic Transmissions

Power & Performance

Electronic Fundamentals

Electronic Technology

Professional Applications

Fuel & Ignition Systems

Advanced Diagnostic Systems

Automotive Under Car

Drivability & Emissions

Electronic Diagnostics

Automotive Power Trains

Brakes & Climate Control

Professional Service Writing

TRANSITIONAL SKILLS & TRAINING

3 years Hands on Experience

Customer Service

Typing 30 WPM

2 years Shop Experience

Ability to communicate on all levels

Self Motivated

7 years Customer service

4 years Retail

Team Oriented

Self Starter

Positive Work Ethic

Quality Oriented

Willingness to learn and adapt to changes

Windows, E-mail & Internet

EMPLOYMENT

Levi Jean Outlet, Orlando, FL Stock team 11/11-Present

Areopostale, Orlando Outlets, Orlando ,FL Sales /Merchandise Flow Team 08/11- 11/11

AUE STAFFING- Twin Med, Orlando, FL Shipment Loader 03/11-07/11 Responsibilities: Pick orders from warehouse to be loaded and shipped to nursing homes

E Tour and Travel, Orlando, FL Sales Representive 01/11 – 03/11

Responsibilities: Sell vacation packages

American Family Fitness, Fredericksburg, VA Overnight Housekeepers 06/10 – 02/11

Responsibilities: Maintain a clean gym for members and employees

WalMart Inc., Portsmouth & Fredericksburg, VA Cashier /Customer service 11/09 – 02/11

Responsibilities: Check out customers, provide customer service

Kentucky Fried Chicken, Chesapeake, VA Cashier/Cook 05/09 – 06/09

Responsibilities: Check out customers, prepare food, provide customer service

American Indoor Karting, Portsmouth, VA Sr. Track Marshall 07/06 – 11/08

Responsibilities: Maintain a clean and running race track, provice safety for customers and employees

AWARDS & CERTIFICATIONS

American Family Fitness – Employee of the month for November 2010 REFERENCES Available upon request

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