Case Manager

Amy Hartsgrove

**** ******* **** • Clarksville, TN 37040 • 931-***-****

Education

Master of Arts in Guidance and Counseling

American Military University: Charles Towne, Virginia

Anticipated Graduation Date: December 2012

Bachelor of Science in Homeland Security: Minor, Criminal Justice

Austin Peay State University: Clarksville, Tennessee.

Graduation Date: December 2007

Associate of Science in Criminal Justice

Kaplan University: Davenport, Iowa

Graduation Date: December 2005

Certification

The Art of Teaching: Learning Styles

Daymar Institute, April 1, 2011

SASSI- (Substance Abuse) Clinical Interpretation and Administration

7.5 hours, April 2, 2010

Survival Spanish for Probation Officers

Presented by: Karen Murphy- 12 contact hours, June 16, 2009

Prime for Life- Prevention Research Institute

3.2 CE Hours/32 contact hours, June 1, 2009

Police-Perpetrated Domestic Violence

Presented by: Diane Wetendorf Inc. - 5 contact hours, May 20, 2009

A Call to Men

Presented by: The Tennessee Coalition against Domestic and Sexual Violence and The Tennessee Domestic Violence State Coordinating Council- 7.5 Hours contact hours, April 16, 2009

Creating a Process of Change for Men Who Batter

Presented by: Domestic Abuse Intervention Project Duluth Model- 18.0 CE Hours, November 21, 2008

PROFESSIONAL EXPERIENCE

New Life Lodge Referral Communication Coordinator

(August 2011 – September 2011)

• Prepare Communication Profiles for all referral sources. Keep all communication profiles updated as appropriate.

• Prepare Patient Communication Plans for each admission. Update the plans as new information is supplied.

• Communicate regularly with marketers to assure referral sources are satisfied with communication.

• Responsible for admission information call, thank you and information letter, weekly progress reports and discharge information for all referral sources.

Daymar Institute, Criminal Justice Instructor

(Jan. 2011 – June 2011)

• Design and develop the pertinent course syllabi and lesson plans.

• Facilitate and moderate classroom activities, interaction, debates and discussions.

• Evaluate and grade students’ class performance, assignments, term papers, and quizzes.

• Administer and grade examinations.

• Deliver lectures to undergraduate students on such topics as Juvenile Delinquency, Corrections, and Investigation techniques, to mention some.

• Prepare course materials such as handouts and home assignments.

• Keep abreast of developments in the legal profession by reading up on relevant current literature and participating in professional seminars, workshops and conferences.

• Maintain and record student attendance, grades, and other required records.

Montgomery County Adult Probation Services, Offender Service Officers

( Sep . 2008 – Jan. 2011)

Assist Program Director in all aspects of department’s program services division. Facilitates assigned offender groups. Serves as back-up for facilitators/co-facilitators as needed. Maintain accurate file; ensure timely reporting of progress of participants to referral source. Administer random drug/alcohol testing. Conduct offender case management duties as assigned including monitoring, collecting and reporting of fees. Perform other duties as necessary for the Adult Probation Services Department.

• Facilitate, instruct and coordinate all group activities inclusive of Anger Management, Batterer’s Intervention Program, Character Development, Substance Abuse Intervention groups & DUI School.

• Maintain contact with referral source reporting progress or lack thereof in a timely manner (i.e. to court, judges, probation officers, etc).

• Prepare reports of attendance, payments and progress. Maintain client logs. Maintain accurate and complete client files.

• Participate in the planning process to create and then memorialize program entry eligibility standards, operating procedures and rules. Assist in the development of the client contract, confidentiality releases and entry procedures.

• Review progress reports and assists in audits and certification monitoring. Create and monitor standards for urine collection and compliance reporting. Ensures gender, age and culturally specific intervention services.

• Create and maintain a data collection system to monitor client compliance, identify trends and provide a basis for evaluation.

• Being familiar with community resources and create interagency linkages to address client’s ancillary needs in the area of culture, age and gender needs, medical and mental health provision, educational, vocational, skills training and employment training and placement.

• Educate referral sources and the community on eligibility standards, program goals and compliance.

Tennessee Department of Children Services, Family Service Worker

( Mar . 2008 - Sep . 2008)

• Provide case management services for assigned children and families: gathers information (e.g., child's school records, psychological evaluation report, or medical examination results) relevant to an assigned juvenile justice case.

• Conduct interviews with child's family and other individuals involved in a case.

• Work with families to develop a plan which outlines the objectives to be accomplished by the child and family, as well as actions to be taken by the case manager, to achieve safety and permanency for the child.

• Refer family to service providers (e.g., counseling service, parenting training program, alcohol and drug treatment program) needed to meet the objectives of permanency plan.

• Communicate with service providers to obtain information regarding participation and improvement/status of family receiving service.

• Coordinate and observe visitations for children in out-of-home placement to ensure meaningful visitations.

• Communicate regularly with family and/or residential case manager to discuss family/child progress or further actions required to meet plan objectives.

• Document progress in observable and measurable terms.

• Make recommendations for reunification or termination of parental rights.

• Prepare reports for court and participate in court proceedings.

Achievements:

• Insured successful compliance with Tennessee Department of Mental Health and Developmental Disabilities during DUI license recertification.

• Participated and volunteered at Community Awareness Day; Volunteered with Daymar Institutes’ Mock Police Department.

Related Skills:

• Microsoft Word

• PowerPoint

• Excel

• Outlook

• Publisher

• CPR Certified

Contact this candidate