Sales Representative

Dustie Jolene Arrington

**** *. ******* ***. #*** - Mesa, Arizona 85204 - 480-***-**** – ******.*********@*****.***

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OBJECTIVE

Seeking a position that will benefit from my extensive Sales experience, positive interaction skills and relationship building ability where my proven experience can improve the organization’s sales results.

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EXPERIENCE

PROACTIVE SERVICE MANAGER

JPMorgan Chase & Co. - Tempe, AZ

October 2009-Sept 2011

Responsible for existing small to mid market merchant account management .

Key performance indicators included improved customer loyalty and satisfaction and cross-sell/up-sell purchases of value-added products and services.

1. Existing Customers: Negotiated contracts for merchants, submitting regular status updates and performed ongoing maintenance within the portfolio database system, used to measure performance and results.

2. Customer Relationship Management: Acted as transaction processing consultant for clients, providing alternative processing solutions and options to optimize customer loyalty and satisfaction. Monitored and analyzed financial performance of processing methods to minimize costs for each merchant.

3. Revenue Attainment: Identified improvements to existing systems/products and opportunities for new products and services. Sold value-added products or services to existing accounts.

Alternative:

Proactive Service Manager provides the next level escalation support for merchant processing for existing small to mid size merchants. Responsibilities of this position included:

1. Performed as a business consultant function for the small business segment whereby addressing escalation issues / next level support for internal first point of contact service areas. Researched and resolved a wide range of complex processing issues while focusing on customer retention through effective negotiation.

2. Conducted pricing and contract reviews while focusing on revenue and customer retention through effective account analysis and negotiation. Up-sell additional business as warranted to promote revenue growth and merchant exclusivity was a key component of this position.

3. Acted as a transaction processing expert for clients providing alternative processing solutions and options. Monitored and analyzed financial trends and processing methods, and worked with clients to minimize processing costs (cost of doing business).

4. Identified improvements to existing systems/products, and opportunities for new products and services. Sold value-added products or services to existing accounts, while strengthening the business relationship with the client

REGIONAL SALES MANAGER

Scottsdale Collection Services – Phoenix, Arizona

May 2008 – November 2008

Responsible for achieving revenue quotas by enhancing established customer relationships and building new relationships with prospective clients nationally.

Existing Customer: Create and develop relationships with strategic unsatisfied accounts, resulting in increased revenue and improved brand perception.

Prospecting: Develop relationships with new accounts, leveraging appropriate service packages to achieve competitive proposals and close business contracts.

Presentations: Constructed and developed PowerPoint presentations to support proposed services, often utilizing WebEx and other telecommunication/web applications for enhanced experience.

Negotiation/Closing: Created dynamic and competitive proposals, utilizing the legal department for new contract development and contract fulfillment.

SENIOR SALES REPRESENTATIVE/ MERCHANDISER

Moody Blues Boutique – Chandler, Arizona

2006-2008

With a proven strength in sales, business development and customer relationship management, brought on by company to spearhead new boutique - leading the sales team to the achievement of sales goals.

1. Sales Achievement: Lead sales team, exceeding sales goals

2. Strategic Business Engagement: Development of new strategies to enhance existing customers, resulting inyear over year growth for existing customers.

3. Prospecting: Created new business by utilizing various channels, including additional vendor relationships, leveraging existing database for referrals and other tactics.

4. Trainer: Trained and educating new and existing personnel on new products prior to launch for successful introduction to the market.

SENIOR SALES REPRESENTATIVE

Blush Boutique at Gainey Village – Scottsdale, Arizona

2004 – 2006

Established customer relationships, built business/vendor partnerships elected and, and sold products to existing customers and prospects by enhancing customer experiences to achieve sales goals.

Customer Relationship Management: Cultivated and managed existing customers to exceed expectations through enhanced and personal buying experience.

Prospecting: Built new prospects strategic relationships with partners who facilitated in the development and growth of the targeted markets.

Revenue Attainment: Strategically aligned multiple channels of business development, mapping to the buying cycle, which resulted in exceeding sales goals

Trainer: Educated and trained new employees on seasonal merchandise for introduction into the boutique, providing the foundation for personnel to attain personal revenue goals and the company to achieve revenue goals.

Sponsor Events: Created messaging/copy and brand positioning for all company sponsored events, including the execution of merchandise and models at the event. EDUCATION

Associates Degree, Marketing, 2004 Mesa Community College– Mesa, Arizona, USA

Microsoft Office: Proficient in Word, Excel, PowerPoint, Publisher, Access, Quickbooks & Outlook

Adobe Design Programs: Working knowledge of Acrobat, Photoshop

CRM: SalesLogix, Salesforce.com, ACT, Debtnet, SalesGenie, Titan, Tasq, MSA, CST

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