Human Resources Sales

TRACIE WOODS

630-***-**** - *** Bighorn Road #*** - Naperville, Illinois 60563 - xe6tch@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/in/twoods8

PROFESSIONAL EXPERIENCE

VNA HEALTH CARE – Aurora, IL, 2008 to Present

VNA Health Care is a community health organization including not-for-profit Federally Qualified Health Centers (FQHCs), Home Health, Hospice and Community Wellness.

Director of Talent Acquisition and Retention

• Focus exclusively on staff recruiting and retention

• Responsible for overseeing and managing a multi-faceted talent acquisition process which helps managers to identify staffing needs, match talent to task, create behavioral job descriptions and fill job vacancies

• Lead and facilitate key employee retention initiatives including New Hire Ambassador, Discover Your Strengths and Ultimate Experience programs

• Work with department managers to create new engagement and enrichment initiatives which strengthen employee, as well as volunteer “bonds” with the organization and further promote employee retention

• Record breaking hires (30 employees per month) in preparation for startup of 4 new locations in a 3 months while continually decreasing turnover

Director of Human Resources

• Full cycle recruiting, growing organization from 175 to over 330 employees (over 50 providers hired), including credentialing/privileging/VISA process

• Sole HR for two years, then managed HR Generalist and HR Assistant

• Employee recognition (monthly appreciation, Service Hero, nurse’s week, fun week, provider evening, annual recognition, holiday party, Ambassador Program, birthday/anniversary e-cards, testimonials, health fair, Biggest Loser, Above and Beyond, Flu Shot Referral, What's the Big Idea, etc.

• Initiated employee satisfaction survey, entering organization in the first competition for Best Places to Work in Illinois – awarded top 50 in 2012

• Integral role in Joint Commission accreditation and Sage HRMS implementation

• Total turnover reduced by 10% (record breaking growth and start-ups)

• Developed recruitment branding strategy (ads, folders, banners, website, posters, postcards, job hotline)

• Revamped corporate orientation, increased survey scores by over 35%

• Reduced recruiting costs by over 30%

• Increased employee referral bonus participation by over 25%

• Responsible for internal/external communications

• Handled employee relations (unemployment claims resulted in wins)

• Assisted in major start-up and enhancement initiatives (strengths finder, job descriptions, strengths-based cultural interview, employee handbook, compensation analysis, benefits, newsletter, stay interviews)

• Conduct orientation on all new hires, students and volunteers

• Assist in major fundraising initiatives and represent VNA in community

• Chairperson on corporate committees including: Process Review, Personnel, Orientation, Human Resources, Safety, Worksite Wellness, Flu Shot Task Force, Healthy Families Fundraising, Policies and Procedures, Gala and Quality of Work Life

WOODS CONSULTING/IDEA2PRINT – Plainfield, IL, 2000 to 2008

Owner/Consultant

Provided freelance consulting to over 50 clients in multiple industries including consulting, landscaping, healthcare, retail, professional services, education, hospitality, insurance, legal, distribution, management services, advertising/marketing, human resources/recruiting, beauty, not-for-profit, warehouse, manufacturing, chamber of commerce, credit agencies, restaurant/food service, shipping, accounting, real estate, etc.

• Fairview Village – During three years, recruited over 175 employees, saved an estimated $1 million by eliminating registry/recruitment agency, reduced turnover, increased morale, reduced time spent on-site interviewing through behavioral and in-depth phone screening. Major positions included Nursing (CNAs/LPNs/RNs), Unit Clerks, Administrative, Food Service, Human Resources, Marketing, Social Services, Housekeeping/Laundry, Security, and Upper Management. HR Marketing (program development and internal communications).

• AccessLife Solutions, Inc. - During two years, oversaw operations for a start-up Home Healthcare agency at VP level (Human Resources/Recruiting, Marketing/Communications, Sales and Accounting/Payroll).

SERVICEMASTER, Downers Grove, IL, 1996 to 2000

A Fortune 500 company that provided Management Services for Healthcare, Education and Business & Industry. Brands operated included: TruGreen, Terminix, American Home Shield, Furniture Medic, AmeriSpec, ServiceMaster Clean, InStar Services Group, and Merry Maids.

Senior People Services Manager, Management Services

• Company/department reorganization, additional responsibilities added to include all business lines (Healthcare, Business & Industry and Education). Severance support/legal issues, return of fixed assets, and communications.

• Special projects focused on training and training manuals, organizational development, internal advertising, recruitment, new hire orientation/materials, and marketing of products and services to new managers including a monthly company-wide communication, market research and employee relations.

Senior People Services Coordinator, Healthcare Management Services

• Provided national support in updating processes/report tracking for Human Resources. Managed four off-site HR Coordinators across the United States. Assisted in start-up customer visits, major conferences/team meetings, including Shareholders and coordination of Leadership Conference.

• Full cycle recruitment, company-wide job descriptions, 360-degree evaluations for Senior Management, employee recognition, corporate internship/mentoring/sponsorship programs, initiated and produced company-wide P.S. Quarterly newsletter, website and Annual Performance Review.

• Junior Achievement, Giving Program and Bring Your Child To Work volunteer.

People Services Coordinator, Healthcare Management Services

• Managed recruitment, advertising, employee relations, report tracking and special projects.

Marketing Specialist, Education Management Services

• Supported national sales team with proposals, sales materials and presentations directly responsible for the Premier 100 Client Sales Team, assisting in generating over $100 million in revenue.

• Initiated, wrote and designed policy and procedures manual, biography catalog and forms. Created and organized first color-coded reference library.

Desktop Publishing Specialist, Education Management Services

• Developed presentations, proposals, program reviews, etc.

Profile

Motivated and highly respected leader with experience from start-up/consulting companies to Fortune 500 companies. Strong idea-generator with expertise in recruiting/branding, retention, recognition, communications, marketing, fundraising and sales. Strategic, creative, forward-thinking professional with a strong work ethic and “can-do” attitude who thrives in innovative and changing environments. Innate strength in developing strong relationships within all levels of an organization. Ability to handle stressful and confidential situations effectively while delivering exceptional customer service in a team-focused setting. Looking to maximize strengths in a respected organization.

Top 5 Strengths

Futuristic, Ideation, Activator, Strategic, Woo

Competencies/Consulting

• Leadership

• HR/Recruitment & Branding

• Talent Acquisition & Retention

• Strategic Business Planning

• Marketing/Desktop Publishing

• Communications

• Fundraising

• Relationship & Project Management

• Start-up

Awards & Affiliations

• 2012 Best Places to Work in Illinois

• Society for Human Resources Management (SHRM)

• Illinois Primary Healthcare Association (IPHCA)

• Kane-DuPage Human Resources Committee (KDHRA)

• National Health Service Corp (NHSC)

• Junior Achievement

• 2009 Service Hero

• Karl H. Carlson Creative Writing Award

• Sigma Tau Delta

• Phi Kappa Phi

Public Speaking, Training & Seminars

• Joliet Junior College, 2003-2007: Sales/Marketing, Management, Public Speaking, Computer Information/Office Systems, and Recruiting

• IPHCA and Waubonsee Community College: HR, Management, Marketing/Communication

Service

• National Association for Mentally Ill (NAMI)

• St. Mary Immaculate Parish

• Meadow View Elementary School

• VNA Health Care

• Chicago Marathon

• Naperville Exchange Club

• Co-President of Aux Sable Middle School PTO

Companies & Clients

• AccessLife Solutions, Inc.

• Aramark

• Blythe Industries/Candle Corporation of America/PartyLite

• Bob's Gift Baskets

• Chicagoland Indoor Golf

• Citlally Trim, Inc.

• Collegiate Carpet Cleaners

• Cornerstone Services, Inc.

• Delivery Consultants

• Elite Detailing Services

• Enertherm

• Fairview Village

• HR Partners (Ameripay, Dann Insurance, Freedman Seating, Fried, Lucke and Schiff Accounting, Great Lakes Analytical, Group One Investments, Joyce, Kamco, Little Lady Foods, Pivot Point International, Ready Metal, Ready-Car, Revolution Dancewear, Source, STATS, Stone Real Estate, Teleformix, Treats)

• Ideal Incentive, Inc.

• Joliet Junior College

• Judy's Gift Baskets

• Lockport Area Chamber of Commerce

• Mail 'n Stuff

• May & Speh

• Park Supply

• Parker Cromwell & Associates

• Perlman-Rocque

• Plainfield Pet Grooming

• Pretty in Pink

• ProCare Insurance

• Rizzi's Flower Garden & Aquatic Center

• Rogers Mechanical Services

• Sales Solutions

• ServiceMaster

• The Red Group (Douglas Danielle, Experian, JKS Data Services, Solar Communications, Phoenix, Gallant Greetings, DayStar)

• Vaughan Dance Academy

• Walk4Life

• West Suburban Chamber of Commerce

• Woods Consulting

• Yorkville Hill Landscaping, Inc.

• YouandJesus Ministries

Education

ELMHURST COLLEGE, Elmhurst, IL

• BA, Interdepartmental Communication - Human Resources/Marketing/Public Relations, 1995

• Minor in Art and English.

• Dean’s List – Overall G.P.A. 3.65/4.0

• Graduated in the top 10% of class

Internships

• MAY & SPEH, Downers Grove, IL

• SALES SOLUTIONS, Glen Ellyn, IL

Extensive letters of recommendation provided upon request.

Contact this candidate