Vice President / Director Quality Assurance, QA

JOSEPH GUGLIUZZA

************@*****.*** 419-***-****

HIGHLIGHTS OF EXPERIENCE

A seasoned leader with over 20 years of recorded accomplishments leading Quality Assurance efforts for manufacturing companies ranging in sales from $380mm to $900mm. Experienced in Total Quality Management Systems for electrical and electronic components used in both consumer and commercial products as well as those installed in commercial aircraft.

• Hands-on leadership style in developing and executing worldwide operations and quality strategies. Directing a worldwide benchmark across multiple sites and a standard way of operating globally. Experience with ISO9001, UL and CE requirements for design and manufacturing as well as directing product managers to deliver over 150 new product SKU’s yearly.

• Established a company wide quality function with focus on Customer Satisfaction, New Product Introduction/Design Quality Reviews, Supplier Quality, and Internal Quality Audits as well as directed the site Quality Management System to ISO9000 compliance and re-certification through expanded internal quality audits

• Defined vision for QA and drove quality initiatives across all teams. Promoted overall quality goals and achievements across the company and educated team members on QA initiatives through completion.

• Proven track record and ability to design and implement new processes including TQM and lean Six Sigma with consumer applications as well as experienced in the implementation of the ISO standards in multiple locations.

• Recognized for outstanding leadership and problem solving abilities, innate ability to analyze team members and create innovative methods to motivate them to higher levels of performance. Proven track record in improving productivity, reducing costs, and increasing quality and reliability, enhancing sales and customer satisfaction.

• Developed Process flow chart, control plan, FMEA, SPC, Capability Studies, Gr&R, CAR, new product launch validation, PPAP, DOE, risk analysis, internal/supplier audits, engineering drawing review and approval, and design and implementation of ISO/QS-9000 methodologies to manufacturing processes. Ensure supplier APQP conformance during product development, and continually developing the supplier base in order to meet all ISO -9000 requirements.

• Provided on-site technical support and aided in reducing Quality Rejects. Presented corrective actions to upper-level management. Completed and reviewed all products submissions and Service programs and successfully obtained 100% customer approvals.

• Coordinated successful transition of corporate advanced quality programs to alternate sister plants.

WORK EXPERIENCE

MANSFIELD PLUMBING LLC, Perrysville, OH 2004-2008

A $350mm manufacturer of vitreous china bathroom fixtures and plumbing parts. Products sold through distribution channels of wholesalers and retail such as: Lowe’s, Home Depot, Menard’s stores, etc. Brand manufactured in China, USA and South America.

V. Pres. Engineering Operations & Corporate Quality Assurance

Accomplishments

• Directed QC practices based on the ISO9000

• Managed warranty from claims to cost to corrective action and closure

• Changing the companies warranty systems and policies saving $350,000 the first year

• International factory qualification team leader after reviewing 25 factories using proven performance and quality criteria

• Brought in Six Sigma and Lean Manufacturing into US manufacturing saving over $250,000

• Leader in Corporate Strategic Planning for 2007. Coordinated eight teams for each strategic plan implementations each achieving an “On Schedule” rating

• Managed the Asian sourcing strategic plan bringing on-line twelve new products using three new suppliers in 14 months saving $500,000 the first year.

• Hands on Quality Assurance training for factories in China participating in; Testing, Quality Audits, Agency Participant, Supplier Agreement Negotiations, On Site product rework, Customer Compliance

APPLICA (BLACK & DECKER SMALL APPLICANCES), Miramar, FL 2003-2004

$800mm business unit providing small appliances in multiple factories in China and sold at Wal-Mart, Big Lots, Save-A-Lot, Kmart, Target, etc.

V. Pres. Engineering Operations & Corporate Quality Assurance

Accomplishments

• Established product safety review boards to prevent Consumer Product Safety Recalls

• Created a new warranty tracking system and financial measure to identify top product problems by cost per unit

• Managed 35,000 unit product rework at RDC and still delivering the product on time to Wall-Mart

• Managed CMA labs in China to carryout product quality audits at factories and special testing

• Hands on factory process approvals to assure quality production capabilities prior to production

• International travel to qualify and instruct Asian factories in Quality principles using Six Sigma & Lean manufacturing practices to assure product quality and safety of small appliances, reducing warranty rates 8% to 15%, worth over $3M yearly

• Implemented Several Factory TQM teams, Product Qualification Processes, Lab Product Life Testing, Safety Reviews, Returned product evaluations and Executive Reporting

• Directed product managers to deliver over 150 new small appliance SKU’s yearly

AMANA (owned by Raytheon)/MAYTAG APPLIANCES, Amana, IA 1995-2003

A $900mm manufacturer of major kitchen appliances now owned by Whirlpool.

Director Corporate Quality Assurance then V. Pres Operations Commercial Microwave

• Directed multiple plant policies while driving quality initiatives and managing warranty reductions through TQM processes

Accomplishments

• Co-developed microwave ovens for Aerospace companies used in air craft which required working in the AS9100 environment

• Directed all ISO9000 requirements for Consumer and Commercial Appliances.

• Reduced redundant testing worth $147,000 per year

• Provided training to Amana Appliance plants in SPC & FMEA

• Led the new side by side refrigerator testing saving 4.5 hours, improving utilization by 37%,

• Identified three major supplier quality issues avoiding a major product recall

• Directed Task Force initiates to drive down warranty costs; conducted product distribution center audits, warranty analysis, & plant quality accountability; overseer for safety & agencies

• Amana Refrigeration/HVAC warranty tracking & corrective action implementation established, provided technical support with refrigeration/electronics expertise to Amana sites;

• Achieved over $2M in savings through complete Lean factory conversion in 8 months

• 28 major improvements to the compact microwave line of products; initiated supplier partnerships for effective new product designs

• Led engineering initiatives for improved product reliability & testing saving 4.5 hours per unit; developed Product Fault Identification System resulting in $300,000 in improvements

• 10% reduction in warranty incident rates in 18 months by identifying field warranty problems & initiating quality design upgrades

• Achieved over $2M in savings through complete Lean factory conversion in 8 months

• Managed 200,000 unit recall minimizing the impact from major to minor

RAYTHEON, Bristol, TN 1988-1995

Major American Defense / Aerospace Contractor. Inventors of the microwave oven.

Product Engineering Manager

• Directed 27 Engineers in multiple production programs, creating automatic test capabilities and technical product support

Accomplishments

• Managed final test failure incident rates down to less than 1. %

• Responsible for Production Engineering budgets and schedules worth over $7M

• Successful in achieving production schedule quantities of over 60 units per month

• Effectively restructured departmental responsibilities recovering 53% of allocated funds

• Responsible for up to 157 support employees for Raytheon MSD production lines in Test, Metrology, and Engineering for SM2, Maverick and Phoenix programs

• Awarded multiple commendations for “on schedule” and “on line” for SM-2 Blk I missiles

GENERAL DYNAMICS, Pomona, CA 1978 – 1988

Major American Defense / Aerospace Contractor

Sr. Group Engineer

• Affluent in missile guidance test and programming simulations.

Accomplishments

• Supervised and trained Production Support Engineers on the Standard Missile II program as technical expert. Expedited the first Guidance Section through test ahead of schedule. Promoted from R&D Engineer to Senior Systems Engineer. Provided company awards for on schedule transition to production.

EDUCATION

DEVRY INSTITUTE OF TECHNOLOGY, Chicago, IL 1978

BEET-Bachelors of Electronics Engineering Technology

MAYTAG 2003

Lean Sigma and Green Belt Training

NORTH EAST STATE COLLEGE, Blountville, TN 1994-1995

Certified-Universal and IMACA Air Conditioning and Refrigeration

BOSTON UNIVERSITY, Boston, MA 1990-1991

Certified-Advanced Manufacturing Management

AFFILIATIONS

Member of Institute of Electrical & Electronic Engineers, International Microwave Power Institute, American Society for Quality, ASME American Society of Mechanical Engineers

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