Steven DiTomaso
Email: **************@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
• Extensive background in staff training and development
• Training delivery of Oracle/PeopleSoft HRMS modules
• Training development using User Productivity Kit (UPK), Adobe, Breeze
• Superb written and oral communication skills
• Instructional Design and Delivery
• Experienced in human resources , customer service and project management
• HR policy/procedure, Recruiting, Benefits, Leaves, etc.
• Proficient in Microsoft Office 2003, 2007,
• Proficient in Outlook, Adobe Presenter, User Productivity Kit (UPK), Captivate, Macromedia Breeze, LMS
PROFESSIONAL EXPERIENCE
5/10-1/11 Serco, Inc.
Training Coordinator
• Communicate with the client on the status of various training initiatives.
• Maintain training records, calendar and tasking requirements.
• Establish and maintain systems and training databases.
• Maintain financial records and process monthly AR/AP.
11/00-3/09 DELTA DENTAL OF CA, Inc., San Francisco
Corporate Trainer, Human Resources
• HR system Implementation testing and validation.
• Established training programs in workplace performance and professional development.
• Project management during implementation of HRIS.
• Designed and delivered training on several Oracle HRIS modules.
• Implemented e-Learning training strategy resulting in significant cost savings.
• Developed and delivered teambuilding classes, customer service, diversity, managing organizational change; management development workshops and compliance training, i.e. sexual harassment.
• Developed, designed, and published eLearning curriculum/modules.
• Facilitated new employee orientation.
08/99-11/00 CHARLES SCHWAB, Inc., San Francisco
Senior Trainer, Brokerage Operations
• Delivery of operations and service skills courses
• Train-the-Trainer and Coaching of facilitators.
• Rollout and delivery of new product training.
• Monitoring the skill development and training needs of new hires.
• Identified employee skill development needs and coordinating cross-training.
• Provided ongoing training in soft skill areas (customer service, teambuilding) as well as operational process.
• Consulted with subject matter experts to develop training materials.
07/95-08/99 BANK OF AMERICA, San Francisco
Senior Business Analyst
• Development and implementation of new workflow process.
• Ongoing technical (MS-Word, Excel, PowerPoint, Outlook) training to all associates.
• Developed and delivered skills training as an Instructor and Co-Chair of Independent Learning Center.
• Established administrative policy and procedures for 6,500-employee division.
• Trained staff on effective office management, policy and procedures.
• Administered and directed nationwide employee evaluation program.
• Managed all personnel/HR-related issues.
• Designed and implemented tracking system for all associate performance evaluations.
• Design and delivery of Transition Management workshops.
• Management of personnel, expense control, payroll, and facilities management.
RELATED WORKSHOPS:
New Manager Development Mastering the Art of Instructor-Led-Training
Helping Your Team Reach Consensus Leading Successful Meetings
Managing Successful Projects Facilitative Leadership
Project Management Process Instructional Techniques for Instructors
Advanced Instructional Techniques Polishing Presentation Skills
PROFESSIONAL CERTIFICATION/AFFILIATIONS/AWARDS
Recipient, Charles Schwab Annual Excellence in Service Award
Certification as an Instructor/Facilitator, Langevin Learning Services
Invited Guest Speaker, 2003 International Mindleaders eLearning Conference
Invited Guest Speaker, 2005 International Mindleaders eLearning Conference
Member, Corporate Advisory Board, MindLeaders eLearning, Inc.
EDUCATION
Bachelors Degree - Business and Management
Masters Degree – Management