Administrative Clerk

URSALA WOOLEY

Oakland, CA ***** Cell: 510-***-**** *************@*****.***

ADMINISTRATIVE ASSISTANT

PROFESSIONAL SUMMARY

Committed to administrative support and performance excellence

Top-notch professional assistant with an exceptional track record managing business relations, and special projects at the management level. Served as primary point-of-contact for and liaison between management, sales teams, personnel, clients and vendors. Strong support in accounting, scheduling, travel arrangements, database management, and inventory control. Acknowledged and recognized for improving operational systems and performances.

SUMMARY OF QUALIFICATIONS

Experience in planning, and coordinating daily workload & special assignments.

Provided superior administrative support to upper management – both independently and with minimum supervision.

Well organized, ability to multi-task.

Proficient in all Windows operating systems: Microsoft Word, Excel, Access, PowerPoint, SharePoint, and Outlook. Familiar with Lotus Notes and Act!; Typing 67 WPM.

PROFESSIONAL EXPERIENCE

DM STONE RECRUITMENT SOLUTIONS (CONTRACT WITH PG& E), San Francisco, CA

Administrative Clerk/File Management, Enrollment & Incentive Management Department (Rebates) 2011 – Present

Oversee the management and organization of files within the department, ensuring all files are properly stored, filed, and reported within SharePoint (PG&E exclusive database file system).

Printing the morning and afternoon daily Central Inspection Program Reports; pulling all listed files from the designated file cabinets; transferring remaining files to Quality Assurance & Processing Department.

Process resubmit problem applications.

Keeping accurate records of all paid and rejected applications; transfer paid and rejected applications to storage.

Water Agency Sweep/Water Agency Report.

BANK OF AMERICA MERRILL LYNCH, San Francisco, CA 2005 - 2010

Administrative Assistant, Global Markets and Investment Banking Group

Accounts Payable:

Improved the process in which invoices were getting paid and ensured all invoices were paid in a timely manner; acted immediately and efficiently in processing invoices; as a result late charges were decreased by 50%.

Developed relationships with vendors and clients.

Established an organized plan to manage the staff, flights, and meetings; implemented a task list that made sure everyone’s needs were met.

Managed expense reports and ensured that the staff was paid in a timely fashion.

Maintained an adequate supply of office supplies and refreshments for the staff as well as the repair needs of office equipment including office copiers, and coffee machines.

Booked accommodations for large meetings and conferences.

Handled all incoming phone calls, mail, and packages, distributing them accordingly.

URSALA JENINE WOOLEY PAGE TWO

COUNTY OF ALAMEDA, HUMAN RESOURCE SERVICES, Oakland, CA 2002 - 2005

Administrative Assistant, Behavioral Health Care Services Department

Coordinated with case managers by telephone to follow up on client status, i.e., probation and rehabilitation. Worked with other Alameda County agencies to request documents, including referrals, progress reports, incident reports and treatment plans. Utilized Access database to run queries and perform searches for client information.

Accomplished special research projects utilizing Microsoft Access and Excel for data entry. Projects included use of Teleform Verifier System to track and verify information.

PACIFIC GAS AND ELECTRIC (PG & E), San Francisco, CA 2001 - 2001

Administrative Assistant, Customer Energy Management Department

Brought on board to compose confirmation letters to PG&E customers regarding status of projects. Maintained project list using Microsoft Excel.

Revamped filing system for project records, improving department’s access to previously unorganized files.

KFORCE (ROMAC INTERNATIONAL), San Francisco, CA 1999 - 2001

Administrative Assistant- IT Staffing Industry

Supported Branch Manager and staff of 5. Formatted resumes into Kforce standard design. Provided local phone support and backup for three additional offices and served as Jr. Network Administrator utilizing Windows NT 4.0. Appointed as systems troubleshooter for computer problems, including locating files and printers. Changed back-up tapes daily and coordinated catering services for weekly meetings.

Recipient of Superior Support Award for Outstanding Service.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science, Business Administration, in process

Laney College, Oakland, CA

Associates of Arts, Computer Information Systems - 2007

Laney College, Oakland, CA

Volunteer Experience:

American Red Cross, Oakland, CA – 2010

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, Access, PowerPoint, SharePoint, Outlook; Lotus Notes, Act!

Contact this candidate