Customer Service Administrative Assistant
Resume:
Wendy C. Dumpson
Bay Shore, New York 11706
*********@*****.***
Summary: Over twenty years of experience in customer services, computer savvy with a focus in administrative assistance. Able to adapt to a changing environment and effectively and accurately performs multiple tasks as well as capable of working independently.
Employment History
Unified Nursing Care Services, LLC Operational Manager 01/2011 – 07/2011
103 West Chelly Street
Warsaw, NC 28398
Edith Best Cox 910-***-****
20 hrs paid, (8hrs) 20+ unpaid
• Responsible for maintaining office procedures and implementing state laws
• Prepared forms and data for the business to operate efficiently
• Scheduled patients hours, and made calendar for clients and employees
• Billed state for hours, payable accounts and accounts receivable
• Created forms in excel and word, formulated budget quarterly and annually
• Received and responded to patient inquires
• Updated records to include treatment or test results
• Every 90 days, scheduled supervisor visits to patients homes
Unified Nursing Care Services LLC Administrative Assistant 11/2008 – 6/2009
103 West Chelly Street
Warsaw, NC 28398
Judith Bowmen 910-***-****
40 hrs paid (8hrs)
• Greeted and checked patients in and advised staff of arrival
• Screened patients to obtain pertinent information and nature of visit
• Received and directed patients and visitors courteously
• Informed patients of future appointments including testing
• Responsible for determining eligibility
• Kept logged records of patients and employees who were “no shows”
• Knowledgeable of state regulations and HIPPA laws
• Used company computer systems to coordinate patients related activities
Embarq Clinton NC Customer Solution Representative 06/2006-11/2008
112 Fayetteville Street
Clinton, NC 28328
Darrell Jones (910) 592- 9111
40 hrs paid (10.12hr)
• Accountable for providing sales and excellent service to customers
• Primary contact for customers calling to inquire about products and services
• Assisted customers as well as sold product and services
• Assemble customer accounts in billing systems and kept them informed
• Kept records of customers’ interactions and transactions
Check n’ Go Customer Representative 02/2005-01/2006
1351 Sunset Ave Ste H
Clinton, NC 28328
Barbara Dufult (closed)
40 hrs (8hr)
• Provided a high level of customer service to patrons
• Ensured customer satisfaction at all times
• Answered telephones and made courtesy collection calls
• Called banks to determine if returned checks for non sufficient funds can be collected
• Balanced individual batch receipt with store sales reports at end of business day
Military Experience
United States Army Dial Manual Central Office Repairer 05/1984-04/1987
• Determined the problem by troubleshooting circuits
• Repaired or replaced wires, circuit boards and other parts
• Set up phone systems in the field for communication
• Filed and faxed forms, wrote letters and ordered parts
• Prepared manuals for each job description
• Answered telephones and took messages and distributed
Education
A.A.S., Information Systems, Sampson Community College, Clinton, NC 1998
A.A.S., Networking Administration and Support, Sampson Community College, Clinton, NC 1999
• Microsoft Office and Lotus 1-3
• Access and Multimedia
• Excel and FrontPage Editor
• FrontPage Explorer and Window NT
• PowerPoint and Visual Basic
• Word/Word Perfect
Professional Affiliation & Recognitions
Outstanding Club Award 97 Phi Theta Kappa/International Honor Society 99
Outstanding Student Award 98-99 SGA President 98-99
Tutor Award 98 Star Performer 02
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