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Customer Service Administrative Assistant

Bay Shore, NY, 11706
August 25, 2012

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Wendy C. Dumpson

**** ***** ***

Bay Shore, New York 11706


Summary: Over twenty years of experience in customer services, computer savvy with a focus in administrative assistance. Able to adapt to a changing environment and effectively and accurately performs multiple tasks as well as capable of working independently.

Employment History

Unified Nursing Care Services, LLC Operational Manager 01/2011 – 07/2011

103 West Chelly Street

Warsaw, NC 28398

Edith Best Cox 910-***-****

20 hrs paid, (8hrs) 20+ unpaid

• Responsible for maintaining office procedures and implementing state laws

• Prepared forms and data for the business to operate efficiently

• Scheduled patients hours, and made calendar for clients and employees

• Billed state for hours, payable accounts and accounts receivable

• Created forms in excel and word, formulated budget quarterly and annually

• Received and responded to patient inquires

• Updated records to include treatment or test results

• Every 90 days, scheduled supervisor visits to patients homes

Unified Nursing Care Services LLC Administrative Assistant 11/2008 – 6/2009

103 West Chelly Street

Warsaw, NC 28398

Judith Bowmen 910-***-****

40 hrs paid (8hrs)

• Greeted and checked patients in and advised staff of arrival

• Screened patients to obtain pertinent information and nature of visit

• Received and directed patients and visitors courteously

• Informed patients of future appointments including testing

• Responsible for determining eligibility

• Kept logged records of patients and employees who were “no shows”

• Knowledgeable of state regulations and HIPPA laws

• Used company computer systems to coordinate patients related activities

Embarq Clinton NC Customer Solution Representative 06/2006-11/2008

112 Fayetteville Street

Clinton, NC 28328

Darrell Jones (910) 592- 9111

40 hrs paid (10.12hr)

• Accountable for providing sales and excellent service to customers

• Primary contact for customers calling to inquire about products and services

• Assisted customers as well as sold product and services

• Assemble customer accounts in billing systems and kept them informed

• Kept records of customers’ interactions and transactions

Check n’ Go Customer Representative 02/2005-01/2006

1351 Sunset Ave Ste H

Clinton, NC 28328

Barbara Dufult (closed)

40 hrs (8hr)

• Provided a high level of customer service to patrons

• Ensured customer satisfaction at all times

• Answered telephones and made courtesy collection calls

• Called banks to determine if returned checks for non sufficient funds can be collected

• Balanced individual batch receipt with store sales reports at end of business day

Military Experience

United States Army Dial Manual Central Office Repairer 05/1984-04/1987

• Determined the problem by troubleshooting circuits

• Repaired or replaced wires, circuit boards and other parts

• Set up phone systems in the field for communication

• Filed and faxed forms, wrote letters and ordered parts

• Prepared manuals for each job description

• Answered telephones and took messages and distributed


A.A.S., Information Systems, Sampson Community College, Clinton, NC 1998

A.A.S., Networking Administration and Support, Sampson Community College, Clinton, NC 1999

• Microsoft Office and Lotus 1-3

• Access and Multimedia

• Excel and FrontPage Editor

• FrontPage Explorer and Window NT

• PowerPoint and Visual Basic

• Word/Word Perfect

Professional Affiliation & Recognitions

Outstanding Club Award 97 Phi Theta Kappa/International Honor Society 99

Outstanding Student Award 98-99 SGA President 98-99

Tutor Award 98 Star Performer 02

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