Customer Service Manager
Resume:
Keri A.K. Cook
****@********.***
HIGHLIGHTS OF QUALIFICATIONS
Supportive team worker as well as a strong independent worker Reliable to follow up as needed on all tasks and ongoing projects or problems Highly dependable, responsible, self-motivated and enthusiastic Efficient, well-organized, able to prioritize workload and meet deadlines & goals Strong Customer Service skills, representing the company with integrity Knowledgeable in spelling, grammar, written & verbal communications, & math Set high personal & professional goals and standards, & take pride in my work Experienced in office settings and operation, and independent work situations Computer proficient; comfortable & capable with challenge of new systems & software programs Proactive in anticipating needs and potential problems and working to mollify them Willing and enthusiastic about stepping outside the job description and to perform and complete whatever tasks needs to be done for the sake of the company and the client Develop strong, lasting customer relationships based on integrity, honesty and trust, as well as present unquestionable concern about their best interest Represent the company well with a high level of professionalism, confidentiality and loyalty Diligent, resourceful, ambitious and motivated to succeed and help the company and supervisors succeed
COMPUTER PROFICIENCY
Microsoft Word
Microsoft Excel
Microsoft Publisher
Microsoft Powerpoint
Internet / Research
Quickbooks /Quicken
Siebel/CRM
MLS
EMPLOYMENT HISTORY
12/06 – Present Clear Blue Energy Corporation & AC Energy Systems, Inc;
Sales Rep/Energy & Rebate Consultant
In both companies, I was responsible for researching nationwide properties and companies that would qualify for rebate and incentive programs provided by local utility companies
Educated the Engineers and Managers on the codes and the equipment available
Closed the sales for these systems, their installation or services on existing systems.
Helped create contracts and forms necessary to run operations
Helped company to qualify as third party contractor for the local utility company
6/90 – Present Self-employed / Independent Contractor
Home-based-bookkeeping, graphics, word processing
Started a home-based administrative business
Bookkeeping, bank reconciliations, graphics, word-processing
Personal assistant
Created reports, forms, and flyers
Written correspondence
7/00 – Present Century 21 Gieseler-Bradford
Realtor / Sales Associate
Selling and listing for sale Commercial and Residential properties
Selling and listing Land
3/01 – 7/02 Village News
Advertising Sales Rep / Bookkeeping / Legal Adjudication
Initially came in to help straighten out erroneous bookkeeping reports and organize and properly set up and input information for Quickbooks application
Worked as marketing representative
Helped create advertising for clients
Sold advertising space
Helped start and sell legal ads
7/97 – 12/00 Zook Development & Investments
Office Manager / Executive Assistant / Property Management
Bookkeeping for both personal and business accounts for President
Handled contracts with subcontractors, scheduling, insurance and bonding issues for all construction projects
Dealt with customers and transaction coordination for Real Estate Transactions
Tracked purchases of investment properties
Handled tenant issues, repairs, deposits, rent and evictions
Worked with all rehabilitation contracts, scheduling, insurance and bonding issues on properties as well as construction projects
Handled payroll and HR issues
Helped research back information on potential investment property purchases
Helped manage in purchase, financing, rental and maintenance of multiple properties
Set up turn on and transfer of all utilities for each home upon purchase and subsequent rental or sale
Property Management and Real Estate duties from procurement, rehab, rental and sales of all investment properties
6/98 – 8/99 Home Vantage Realty
Real Estate Assistant to Vice President/Transaction Coordinator
Handled all paperwork submission for multiple Real Estate transactions simultaneously
Worked with clients on issues regarding deadlines, repairs, and contracts
Created flyers for all properties listed by Vice-President
Assisted in loan processing
Took the initiative to do whatever needed to be done to assist the clients in whatever needed to be done to help close escrows and obtain loan qualifications in a timely manner. This involved even things such as cleaning the home prior to potential buyers viewing the property, taking clients out after hours to assuage their fears and emotions, and anything else that I thought would help make my superiors more successful.
12/94 – 9/96 Brian Woods & Associates (Construction Consultant)
Contract Administrator
Assisted owner in all aspects of construction projects
Did company and personal bookkeeping for owner
Handled all record keeping for projects
Also assisted in side-business with shipping and receiving products
2/95 – 1/96 Juaneño Band of Mission Indians
Office Administrator
Kept rolls for tribal memberships
Researched and recorded family trees
Bookkeeping for tribal office
Assisted Treasurer with reports for Tribal Council
Administration for investors and Tribal Council members
Handles phones, messages and set up for special meetings and events
6/90 – 11/91 Calvary Chapel of Fallbrook
Secretary/Administration
Assisted pastor in administrative needs
Assisted office manager and other pastoral staff with administrative needs
Created weekly bulletins and all necessary inserts
Taught Sunday School classes
9/88 – 2/90 EastLake Development Co.
Administrative Coordinator of Operations
Assisted in or oversaw purchasing, monthly draws, A/P, A/R, payroll processing, bookkeeping, report and form creation, and overhead control
Assisted in design and preparation of yearly proformas on department projects
Researched records for undocumented and uncollected reimbursable accounts for past projects, and successfully accounted for and procured most of $2 million in lost funds
Responsible for all administrative functions, creating and obtaining contracts, scheduling, file management, and correspondence
Created and produced special reports, as needed, for company executives
Handled acquisition, tracking, and exoneration of all bonds and budget projections for their total costs
Served as interdepartmental liaison, and as liaison between company and Subcontractors, Customers and Clients, Politicians, and City and County personnel
Took over all aspects of overseeing construction of Golf Course community, including the design of the logo, and other needs within the department when the Vice President suddenly fell gravely ill and was unable to return to work
10/86 – 8/88 Epoch Properties, Inc. (AKA Contravest, Inc.)
Project Administrator, on-site office
Worked onsite in construction trailer to assist all managers for the duration of the 2 year project, building a 280-unit condominium project and it’s amenities, in Oceanside, CA
Set up and organized office and filing system
Worked with city officials, engineers and contractors on all off-site work and road realignment
Obtained all bids for subcontractor work
Oversaw insurance certificates and bonding requirements of all subcontractors
Tracked construction contracts, invoices, purchase orders, change orders, & draws
Handled bookkeeping, submitted monthly draws, and distributed payments for contractors and employees
Dealt with miscellaneous issues and requirements for onsite geological constraints
Closed out project upon completion
Prepared property for renting
Worked with newly hired staff brought in for property management
2/86 – 8/86 The Buie Corporation
Contract Administrator
Managed all contracts with subcontractors on list of projects being constructed simultaneously
Handled insurance, bonding, exoneration of bonds, and billing
Supported Customer Service management for those projects and served as customer contact
Prepared and assembled sales presentation books for Sales Department
Worked as administrative assistant to Project Manager
Kept records on projects as they progressed
Prepared reports for management on those projects
8/83 – 12/85 Bycor
Office Manager
Started as part time administrator for one of the branches of Bycor
Moved into Office Manager for two branch businesses and the main General Contracting business
Set up office and started all utilities upon growth and ensuing move
Set up file system and system of organization within the office
Handled procurement of subcontractor bids and relevant requirements
Presented bids for government projects
Kept records of all business
Assisted all Management personnel with individual projects
Managed office inventory and supplies
Managed bookkeeping for company and each project
Worked with payroll and oversaw HR situations and requirements
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