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Customer Service Manager

Location:
Encinitas, CA, 92024
Posted:
March 22, 2012

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Resume:

Keri A.K. Cook

xdro8t@r.postjobfree.com

760-***-****

760-***-****

HIGHLIGHTS OF QUALIFICATIONS

Supportive team worker as well as a strong independent worker Reliable to follow up as needed on all tasks and ongoing projects or problems Highly dependable, responsible, self-motivated and enthusiastic Efficient, well-organized, able to prioritize workload and meet deadlines & goals Strong Customer Service skills, representing the company with integrity Knowledgeable in spelling, grammar, written & verbal communications, & math Set high personal & professional goals and standards, & take pride in my work Experienced in office settings and operation, and independent work situations Computer proficient; comfortable & capable with challenge of new systems & software programs Proactive in anticipating needs and potential problems and working to mollify them Willing and enthusiastic about stepping outside the job description and to perform and complete whatever tasks needs to be done for the sake of the company and the client Develop strong, lasting customer relationships based on integrity, honesty and trust, as well as present unquestionable concern about their best interest Represent the company well with a high level of professionalism, confidentiality and loyalty Diligent, resourceful, ambitious and motivated to succeed and help the company and supervisors succeed

COMPUTER PROFICIENCY

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Powerpoint

Internet / Research

Quickbooks /Quicken

Siebel/CRM

MLS

EMPLOYMENT HISTORY

12/06 – Present Clear Blue Energy Corporation & AC Energy Systems, Inc;

Sales Rep/Energy & Rebate Consultant

In both companies, I was responsible for researching nationwide properties and companies that would qualify for rebate and incentive programs provided by local utility companies

Educated the Engineers and Managers on the codes and the equipment available

Closed the sales for these systems, their installation or services on existing systems.

Helped create contracts and forms necessary to run operations

Helped company to qualify as third party contractor for the local utility company

6/90 – Present Self-employed / Independent Contractor

Home-based-bookkeeping, graphics, word processing

Started a home-based administrative business

Bookkeeping, bank reconciliations, graphics, word-processing

Personal assistant

Created reports, forms, and flyers

Written correspondence

7/00 – Present Century 21 Gieseler-Bradford

Realtor / Sales Associate

Selling and listing for sale Commercial and Residential properties

Selling and listing Land

3/01 – 7/02 Village News

Advertising Sales Rep / Bookkeeping / Legal Adjudication

Initially came in to help straighten out erroneous bookkeeping reports and organize and properly set up and input information for Quickbooks application

Worked as marketing representative

Helped create advertising for clients

Sold advertising space

Helped start and sell legal ads

7/97 – 12/00 Zook Development & Investments

Office Manager / Executive Assistant / Property Management

Bookkeeping for both personal and business accounts for President

Handled contracts with subcontractors, scheduling, insurance and bonding issues for all construction projects

Dealt with customers and transaction coordination for Real Estate Transactions

Tracked purchases of investment properties

Handled tenant issues, repairs, deposits, rent and evictions

Worked with all rehabilitation contracts, scheduling, insurance and bonding issues on properties as well as construction projects

Handled payroll and HR issues

Helped research back information on potential investment property purchases

Helped manage in purchase, financing, rental and maintenance of multiple properties

Set up turn on and transfer of all utilities for each home upon purchase and subsequent rental or sale

Property Management and Real Estate duties from procurement, rehab, rental and sales of all investment properties

6/98 – 8/99 Home Vantage Realty

Real Estate Assistant to Vice President/Transaction Coordinator

Handled all paperwork submission for multiple Real Estate transactions simultaneously

Worked with clients on issues regarding deadlines, repairs, and contracts

Created flyers for all properties listed by Vice-President

Assisted in loan processing

Took the initiative to do whatever needed to be done to assist the clients in whatever needed to be done to help close escrows and obtain loan qualifications in a timely manner. This involved even things such as cleaning the home prior to potential buyers viewing the property, taking clients out after hours to assuage their fears and emotions, and anything else that I thought would help make my superiors more successful.

12/94 – 9/96 Brian Woods & Associates (Construction Consultant)

Contract Administrator

Assisted owner in all aspects of construction projects

Did company and personal bookkeeping for owner

Handled all record keeping for projects

Also assisted in side-business with shipping and receiving products

2/95 – 1/96 Juaneño Band of Mission Indians

Office Administrator

Kept rolls for tribal memberships

Researched and recorded family trees

Bookkeeping for tribal office

Assisted Treasurer with reports for Tribal Council

Administration for investors and Tribal Council members

Handles phones, messages and set up for special meetings and events

6/90 – 11/91 Calvary Chapel of Fallbrook

Secretary/Administration

Assisted pastor in administrative needs

Assisted office manager and other pastoral staff with administrative needs

Created weekly bulletins and all necessary inserts

Taught Sunday School classes

9/88 – 2/90 EastLake Development Co.

Administrative Coordinator of Operations

Assisted in or oversaw purchasing, monthly draws, A/P, A/R, payroll processing, bookkeeping, report and form creation, and overhead control

Assisted in design and preparation of yearly proformas on department projects

Researched records for undocumented and uncollected reimbursable accounts for past projects, and successfully accounted for and procured most of $2 million in lost funds

Responsible for all administrative functions, creating and obtaining contracts, scheduling, file management, and correspondence

Created and produced special reports, as needed, for company executives

Handled acquisition, tracking, and exoneration of all bonds and budget projections for their total costs

Served as interdepartmental liaison, and as liaison between company and Subcontractors, Customers and Clients, Politicians, and City and County personnel

Took over all aspects of overseeing construction of Golf Course community, including the design of the logo, and other needs within the department when the Vice President suddenly fell gravely ill and was unable to return to work

10/86 – 8/88 Epoch Properties, Inc. (AKA Contravest, Inc.)

Project Administrator, on-site office

Worked onsite in construction trailer to assist all managers for the duration of the 2 year project, building a 280-unit condominium project and it’s amenities, in Oceanside, CA

Set up and organized office and filing system

Worked with city officials, engineers and contractors on all off-site work and road realignment

Obtained all bids for subcontractor work

Oversaw insurance certificates and bonding requirements of all subcontractors

Tracked construction contracts, invoices, purchase orders, change orders, & draws

Handled bookkeeping, submitted monthly draws, and distributed payments for contractors and employees

Dealt with miscellaneous issues and requirements for onsite geological constraints

Closed out project upon completion

Prepared property for renting

Worked with newly hired staff brought in for property management

2/86 – 8/86 The Buie Corporation

Contract Administrator

Managed all contracts with subcontractors on list of projects being constructed simultaneously

Handled insurance, bonding, exoneration of bonds, and billing

Supported Customer Service management for those projects and served as customer contact

Prepared and assembled sales presentation books for Sales Department

Worked as administrative assistant to Project Manager

Kept records on projects as they progressed

Prepared reports for management on those projects

8/83 – 12/85 Bycor

Office Manager

Started as part time administrator for one of the branches of Bycor

Moved into Office Manager for two branch businesses and the main General Contracting business

Set up office and started all utilities upon growth and ensuing move

Set up file system and system of organization within the office

Handled procurement of subcontractor bids and relevant requirements

Presented bids for government projects

Kept records of all business

Assisted all Management personnel with individual projects

Managed office inventory and supplies

Managed bookkeeping for company and each project

Worked with payroll and oversaw HR situations and requirements



Contact this candidate