25+ years of experience in the service indus

Jay Jones

*** ******* **** ******

Rohnert Park, California 94928

Cell# 707-***-****

Objective:

I would like to secure a position that utilizes my extensive experience in the service industry.

Abilities:

-25+ years of experience in the service industry

- Excellent written and verbal communication skills, with an eye for detail

- Extremely productive in a high volume, high stress, environment

- Self-starter with a can do attitude

Employment History:

Agave Mexican Restaurant and Bar June 2011 - May 2012.

Manager and Bartender Responsible for training, scheduling, all aspects of proper customer service, managing Labor and food and beverage costs.

Mary's Pizza Shack May, 2009 - June 2011.

Manager Applying all aspects of customer service. Scheduling, managing labor, food and beverage costs. Opening and closing restaurant.

Latitude Restaurant

Dinner server, Rohnert Park, CA August 2006 to Dec 2009 Serving all dining guests dinner and meeting all service standards.

Home depot

Tool Rental and Special Services Associate Rohnert Park, CA May 2008 to Nov 2010 Six months of Special Service desk, meeting all company standards of guest services and special orders. One year in Tool Rental department renting all variety of tools, heavy equipment, and delivery truck.

Bodega Bay Lodge and Spa Restaurant,

Banquet, Room Service, Duck Club Restaurant Manager February 2006 to August 2006 Responsible for service standards for the restaurant, room service and banquet functions. Assuring all foods and service standards were being met.

Tolay Restaurant

Restaurant Manager, Sheraton Sonoma County Petaluma Hotel February 2004 to January 2006 Responsible for all staff scheduling and training, labor management, food and beverage costs, restaurant guest service, and overseeing food quality. Developed opening and closing procedures. Upgraded standards of service and uniform code, Developed new job descriptions and maintenance standards.

El Torito

Service Manager, Rohnert Park, CA May 1999 to February 2004 Responsible for food quality, cleanliness, cash handling, opening and closing restaurant. Prepared work schedules, implemented training and all around assurance that the restaurant operated efficiently and profitably.

Hilton Hotel

Banquet Captain, Santa Rosa, CA February 1999 to May 1999 Responsible for supervising and training staff on service for all banquet events, from private parties to large conventions. Upgraded level of service and proficiency of staff.

Hyatt Regency

Banquet Server,Waikiki, Hi. July 1996 – January 1999 Responsible for all aspects of servicing banquets, including ballroom and upscale weddings. Worked corporate and private events, including high security functions.

Sheraton Hotel

Banquet Server, Waikiki, Hi. January 1998 to February 1999

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