Lisa Terry

LISA TERRY

*** ***** ******** ****** #* Richmond, VA 23220 804-***-****

Objective:

To provide exceptional customer service with attentiveness, professionalism, and precision

Employment:

Senior Customer Service Representative 2006-present Exclusive Staffing Richmond, VA

Capital One

• Responsible for answering high volume inbound and outbound calls

• Reviewed secured information and activity with customers

• Identified and resolve customer issues

• Transferred calls through out the department

Office Assistant 2006-2006

Excel Staffing Richmond, VA

The Department Of Social Services

• Reviewed and update Medicaid cases

• Identified files for case workers

• Prepared, sort, and distribute mail

• Assisted co-workers as needed with various functions within the department

Sales Associate 2001-2005

CVS Pharmacy Richmond, VA Sales Associate

• Received and reconciled cash, checks, and charge receipts

• Performed routine office task such as filing and faxing

• Answered inquires and resolve customer disputes

• Forward customer feedback to supervisor

Education:

Academic Diploma 1999-2003

Thomas Jefferson High School Richmond, VA

Skills:

• Excellent inter person skills and the ability to work well with others

• Good customer-relations background

• Experienced in handling confidential paperwork

• Proficient with Microsoft Word, Excel, PowerPoint, and Internet

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