Director Of Operation-Heavy Equipment Distribution/Manufacturing
Resume:
GREG LAPLANTE
**** ********* *********, ****** *****
Wilsonville, Oregon 97070
**********@*****.***
OPERATIONS MANAGER | SALES MANAGER | PRODUCT MANAGER
Results-driven, highly motivated, and visionary leader, offering extensive experience and strong qualifications in managing functional operations, product development, sales management, client and contract management, deal negotiations and budget allocation.
Skilled at monitoring and implementing organizational strategy, policy, standards, and procedures. Expert in fostering positive work environments to promote organizational effectiveness and efficiency.
Highly recognized for demonstrating a big-picture vision, dynamic direction, and tenacity to make high-stake decisive decisions using experienced-backed judgment and irreproachable integrity. Successful in establishing productive business relationships by rendering exemplary customer service;
developing competitive proposals; and forming, leading, and motivating cross-functional teams. Powered with excellent presentation, written and communication skills, unparalleled work ethics, and strong attention to detail. Proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint) and AutoCAD.
CORE COMPETENCIES
Continuous Process Improvement
Strategic and Tactical Planning
Leadership and Team Building
Operations Management
Conflict Resolution
Partnering/Mentoring
Training and Supervision
Cost Analysis and Reduction
Risk and Resource Management
PROFESSIONAL EXPERIENCE
JEWELL ATTACHMENTS, LLC ~ PORTLAND, OR
Western Regional Sales Manager 2010–Present
Provide hands-on direction in all sales for company-manufactured custom material handling equipment to government agencies and municipalities, dealers, and OEM manufactures in Western North America. Render technical sales support on company manufactured products to dealers and OEM manufacturers.
- Managed the sales cost estimating process for all custom material handling attachment applications.
- Created and presented complex and thorough technical proposals for government and municipal bids.
- Developed and maintained positive working relationships with procurement and operations personnel while providing assistance in writing bid specifications on company manufactured products.
- Arranged annual sales, marketing, and operating budgets as well as reported monthly and quarterly results to the corporate office.
- Supported the Company Engineering and Product Support departments in field application analyses of company-manufactured material handling and demolition products.
Inside Sales and OEM Account Manager 2007–2010
Oversaw all incoming sales orders for specialized forestry, material handling, and demolition attachments from equipment dealers, end users, and company regional territory managers. Introduced an order confirmation process and formulated standards to identify customer risk qualification, technical feasibility of order request, and delivery lead time.
Collaborated with engineering and manufacturing staff in integrating and coordinating technical requirements of qualified orders and in reporting timeline progress to customer.
- Provided expert oversight to aftermarket parts sales and parts department personnel.
- Assessed parts sales, turns, and replacement lead times as well as offered recommendations on inventory requirements to materials manager.
- Spearheaded the entire Sales Department in performing review and approval for all incoming orders from inside and outside sales personnel.
- Rendered direct assistance in preparing custom quotations on special application requests.
- Maximized profitability by analyzing all item pricing and competitive market position as well as comparing cost against sell price
- Served as lean value stream manager supervising sales, engineering, production, manufacturing, and accounting activities.
- Directed and implemented department standards of current state and future state operations applying lean process principals.
WILDISH EQUIPMENT CO. ~ EUGENE, OR
Equipment Manager 2004–2007
Carried out a leadership role in overseeing all equipment company operations for a leading Northwest sand and gravel, highway construction and building company. Played a vital part in managing all repair and maintenance of company-owned equipment. Supervised superintendents as well as parts and purchasing personnel on all maintenance, repairs, and overhauls.
- Thoroughly analyzed all new equipment prior to purchase while managing annual operating budget.
- Ensured that operations are within budget guidelines by consistently evaluating overhead cost and making operational changes.
- Directly supported all company repair operations through management of a $1.5M inventory of fast moving parts.
- Acquired all seasonal rental construction equipment, evaluated equipment usage on specific jobs, and offered suggestions on cost versus utilization.
- Managed the advertising and sales negotiation of used equipment to end users and auction companies.
- Prepared detailed reports on the entire equipment company operations, equipment utilization, and repair costs per hour operation; documented and submitted reports on adjusted charge out rates to project managers.
MADILL CORPORATION ~ KALAMA, WA
Branch Manager ~ Eugene, OR 2003–2004
Provided professional management to all equipment sales, parts, service, and administration operations in Oregon and Northern California. Directed all branch sales, profitability, and expenses while providing documented quarterly report to senior management. Organized and prepared all sales proposals and performed review and approval on all equipment sales contracts. Led all new, used, and rental equipment sales personnel.
- Administered the direct marketing of branch aftermarket parts and service sales.
- Managed department customer service support and provided immediate resolution to various issues.
- Coordinated annual budgets on potential equipment and product support sales as well as department expenses for the branch.
Product Support Manager, US Operations 1999–2003
Oversaw product support services for a leading logging equipment manufacturer. Handled all product support sales, profitability, and expenses. Directly reported to senior management on a quarterly basis while managing prior quarter’s performance. Developed annual budgets on potential product support sales and department expenses by region.
- Administered sales and marketing of aftermarket parts inventory with an average volume of 3.5M.
- Rendered technical support to service and parts managers at all company branch locations.
- Played a pivotal part in achieving significant growth in product support sales.
- Managed all warranty repairs and administration of company-manufactured products.
- Provided expert direction to company hydraulic component rebuild and exchange program as well as in equipment-refurbishing program at all branch locations.
EARLIER CAREER
ROSS CORPORATION ~ EUGENE, OR
Product Support Manager, Forestry Equipment Division
Project Development Manager, Recycling Division
Final Assembly Manager
WASHINGTON LOGGING EQUIPMENT ~ SEATTLE, WA
Field Service Technician
UNITED STATES NAVY ~ CHARLESTON, SC
Division Maintenance Supervisor, Petty Officer Second Class
PROFESSIONAL TRAINING AND CERTIFICATIONS
APICS - Supply Chain Management Certification
AED Foundation Branch Management Excellence Training on People Management, Customer Management, and Financial Management
Fred Pryor Management Skills, Time Management, and Outstanding Customer Service Training Courses
Dover Integrity Counts Ethics, Conflict Management, and International Anti-Bribery Law Training Courses
Turbo Management Leadership Development Courses
Hyundai 210 LC-7, 290 LC-7 Excavator / Road Builder Advanced Hydraulics and Electrical Training Course
Rexroth Electro-Proportional Control, Hydraulic Axial Piston, Bent Axis Piston Unit, and Mobile Valve Components Training Courses
Kawasaki Piston Pump and Mobile Valve Training Course
Vickers Industrial Hydraulics and Pneumatics Training Course
Allen Bradley Program Logic Controls Training
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