Management Services

MARSHA WHITE

*** ***** ***** *********, ******* *0238 Phone: 770-***-**** 404-***-**** E-mail: ******@*****.***

SUMMARY

Social Services Professional/Human Resource Specialist/Administrative Support

Experienced in many aspects of social services; counseling, resource coordination, and clinical support. Professional experience in Human Resources, Payroll processing, Accounts payable, Accounts receivables, and Office administration. Demonstrates excellent leadership and self management skills; Detailed-oriented, self-motivated and flexible; Outstanding communication abilities in oral and written form. Excellent organizational and interpersonal skills; Professional demeanor with outstanding people skills; Prioritization and multi-tasking skills; documentation and preparation of reports, report writing and auditing skills

Skills: Advanced knowledge of Microsoft Office Suite; Windows Professional; Windows XP, 98, 2000; Lotus Applications; Novell Applications; Alpha and Numeric Data entry skills; 10-key; Knowledgeable of various Social Service databases, Payroll,

Certifications/Training: HIPPA trained; Clinical & support coordination trained; Specialized case management certified; CPR/First aid certified; Health and Safety trained; Crisis prevention certified; Incident reporting trained; Behavioral health services trained; Disability awareness trained; Investigations and Report writing trained; Office administrative support trained.

PROFESSIONAL EXPERIENCE

Grace Harbour September 2011-Present

Newnan, GA.

CONTRACT-Part-time Community Support Individual/Family Advocate

• Maintain accurate records to document case management activities and related authorizations

• Interface with various community partnerships and other identified resources to ensure enhanced customer access to supportive services

• Establish and maintained contact with families in order to support, educate and empower support services

• Conduct home, community and educational visits as required by agency and state regulations

• Provide follow-up intervention, assessment and case management for children, teens and parents

Comprehensive Counseling Solutions February 2011-June 2011

Smyrna, GA

CONTRACT-Family Advocate/Paraprofessional

• Provided one on one casual counseling and family support to clients

• Communicated with families, teachers, and others to assess the needs of families

• Facilitated referrals, exchange information, and resolve issues and concerns

• Worked collaboratively with school districts and community agencies to support the needs of families and children

• Researched connected and provided community resources that met the needs of children and families

• Effectively managed heavy caseload

• Input documentation into Share Note billing system.

• Completed and submitted billing invoices for client activity.

Residential Living, INC. December 2008 to January 2011

Atlanta, GA.

Developmental Disability Professional/Quality Assurance Coordinator

• Responsible for developing and implementing services & treatment provided to the Mental Health and Developmental Disabled population.

• Facilitated and executed comprehensive trainings to ensure employee and subcontractors compliance with required state regulations.

• Responsible for new hire of subcontractors and orientation and auditing of new hire paperwork

• Created forms and surveys for providers to ensure proper documentation of service delivery for state regulations.

• Responsible for seeking, linking and developing community partnerships for agencies and individuals to appropriate services.

• Responsible for linking individuals to appropriate services for current and future needs.

• Provided support and consultation for family, individual, subcontractors and providers for overall services.

• Conducted home visits to individual and subcontractor’s residence to ensure safety and service delivery.

Columbus Community Services June 2008 to October 2008

Atlanta, GA.

CONTRACT-Consumer Support Coordinator

• Maximized the health and safety of each individual member of case management services.

• Effectively collaborated with various community resources and partnerships

• Organized and lead the Interdisciplinary Team to develop individual services

• Planned and ensured the individual’s participation on the development of the ISP

• Maintained a caseload of 35 to 45 individuals in the Mental Health and Developmental Disability disabled population.

• Maximized the health and safety of each individual member of case management services

• Developed and linked the individual to services and supports set forth in the ISP

• Monitored individuals on-going needs assuring quality of the services to include behavioral supports, health care and community resources

• Monitored for changes in individuals health and well being for a need for reassessment and or revising the ISP

• Conducted home and community visits to document all services carried out in the individual’s ISP

• Provided support for family, individual, subcontractors and providers for overall services

• Established relationships with various community service organizations and providers

• Identified training needs of providers, staff and contractors

Georgia Mentor August 2007-May 2008

Fayetteville, GA

Clinical Coordinator

• Responsible for developing and implementing services and treatment provided to DHR’s MHDDAD population

• Conducted home and community visits as required by agency and state regulations

• Maintained current and complete client and reporting records including Social Security and Medicaid eligibility

• Assisted with legal, licensing, regulatory and certification activities as needed

• Attendance and coordination of Individualized Education Plan, Individualized Service Plans and Support Intensity scale meetings

• Implemented home support to host home providers and subcontractors

• Supervised and provided support to providers and staff

DHR-Office of Child Protection February 2003-September 2006

College Park, GA

Specialized Social Services Case Manager

• Provided effective placement services to children and adolescents on assigned caseload

• Maintained accurate records to document case management activities and related authorizations

• Interfaced with various community partnerships and other identified resources to ensure enhanced customer access to supportive services

• Established and maintained contact with families in order to support, educate and empower reunification services

• Provided support to Independent Living teens as it relates to basic needs, education and career awareness

• Provided permanency planning for children and families to improve family resource needs

• Conducted home, community and educational visits as required by agency and state regulations

• Provided follow-up intervention, assessment and case management for children, teens and parents

• Attended various court hearings regarding planning and permanency

• Attendance and coordination of Individualized Education Plan, Individualized Service Plans and Support Intensity scale meetings

IBM (Manpower contractor) June 2000 – January 2002

Atlanta, GA.

Human Resource / Executive Admin. Support Coordinator

• Provided administrative support to various managers and supervisors

• Processed employee payroll time cards and company QSAR reports into database

• Performed auditing and editing for system databases and prepared reports

• Entered data, maintained, updated and verified automated and manual information and records

• Scheduled and arranged meetings or conferences for contractors & vendors

• Communicated and handled incoming and outgoing electronic communications

• Responsible for office operations which included, maintaining databases, internal directories and all other system databases

• Responsible for confidential record keeping within the internal database

• Provided contractors with company policies, procedures and benefit information

• Copied, faxed, answered phones and took messages for superiors

• Mailed, filed, and distributed correspondences

• Composed and typed routine correspondence, both draft and final form

• Processed invoices/payment vouchers/financial status reports and maintaining invoices/voucher logs and spreadsheets;

• Assembled contract/grant files, contract modification or task order file folders, and grant continuation file folders

• Entered data into contract-IBM tracking databases and Grants Management Information System and other various database systems

EDS / Bellsouth April 1999 – May 2000

Atlanta, GA

Administrative Support/Switchboard Operator

• Served as primary point of contact for various company executives, vendors, clients and customers.

• Maintained, updated, edited and distributed interoffice telephone directory

• Processed invoices, confirmed travel plans and ordered supplies

• Coordinated and scheduled account-wide Interactive Distance Learning Broadcasts

• Prioritized and manage multiple projects simultaneously, and follow through on issues in a timely manner

• Arranged travel schedule and reservations for executive management as needed.

• Maintained office supply inventory for the section assigned to support

• Prepared travel orders and travel vouchers for company executives

• Answered phones and directed to appropriate parties promptly and efficiently

EDUCATION

Morris Brown College, Atlanta, Georgia/ Bachelor of Science in Psychology - August 2002

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