Customer Service Marketing
Resume:
LYNETTE JOERIS
Schertz, Texas 78154
********@*********.***
OBJECTIVE
Position in administrative, clerical, office management, program support, and/or customer service.
EDUCATION
Associate in Applied Science in Dental Assisting – San Antonio College -1977-1979
Certification - Durham Business School – 8 months
Computer classes (various)
Kinesiology and Nutrition classes thru Curves University
WORK EXPERIENCE
The Scooter Store, - New Braunfels, Tx (April 4, 2011 – present) Part-time
- Inbound Customer Service Associate.
- Answer all incoming marketing calls for new customers wanting power mobility equipment.
- Do preliminary questions for Insurance approval and forward to the correct department.
- Answer other non-marketing calls also.
- Take about 70 – 100 call a day.
Owner/Operator of Curves Franchise – New Braunfels, Tx. (2003 – 2008 and Sept. 2010 to Aug. 1, 2011)
- Independently ran the business the first year
- Thru marketing and advertising increased membership from 145 to 500
- Hired and supervised employees
- Customer service
o Signed up customers
o Performed individual training on machines
o Coached on diet and nutrition
o Weighing and measuring monthly
- Filed office and customer documents
- Prepared flyers and brochures for advertising and promotions
- Computer input of weights and measures.
- Monitored receivables and payables
- Monitored supplies and maintained stock.
- In conclusion… did hiring, firing and training of employees, inventory control, marketing and advertising, bookkeeping and customer service.
Berridge Manufacturing (1990 - 2003)
Inside sales:
- Received phone orders for metal roofing
- Calculated roofing amounts/square footage
- Input orders in computer
- Followed up on all orders
Shipping department:
- Insured trucks loaded with right orders, locations and shipped out on time.
Leasing Department:
- Leased portable roll forming machines to construction sites world-wide.
- Input orders in computer for shipping.
- Received and invoiced returned machines.
- Tracked repairs needed to return equipment into inventory
- Very high demand for deadlines
- Responsible for monthly inventory of machines
- Maintained close customer contact at all times regarding availability and status of machines.
- Performed high-volume customer service over telephone
- Worked closely with machine shop to insure that returned machines requiring repairs were repaired and returned to inventory.
Bexar Savings (1980 – 1988)
Secretary to President:
- Managed all of presidents office and personal affairs
- Scheduled meetings and appointments
- Paid all personal and bank invoices
- Document management
- Answered phones and directed to proper place
- Typed letters
- Maintained filing of documents and correspondence
- Scheduled and setup monthly Board of Directors meetings
- Assisted in day to day activities
- Operated office machines such as PC’s, 10 key by touch, printers, copiers, and scanners.
PROFESSIONAL PROFILE
- Highly organized and dedicated, with a positive attitude.
- Able to handle multiple assignments under high pressure and meet deadlines.
- Have excellent written, oral and interpersonal communication skills.
- Thrive on working in a challenging environment.
- Love working with people.
- Quick learner
- Know Microsoft Outlook, Excel, and have learned other various programs with other jobs.
- Office machines such as PC’s, 10 key by touch, printers, copiers, and scanners, faxes.
PERSONAL PROFILE
- Volunteer work at the American Legion, Post 593. Working on the Legacy Fund that raises money for the children of fallen soldiers to make sure that they get a college education.
- Volunteer on the Frontier Club Rodeo Committee raising money for scholarships for kids and working at the rodeo.
REFERENCES – Available upon request
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