Sales Customer Service
Resume:
STEPHEN L. NILES
St. Louis, MO *****
*****.******@*****.***
SUMMARY
• 15+ years of combined experience in sales and management.
• Solid track record in territory development and account management. Exceptional closing skills.
• Skilled in new account acquisition and maintaining a high client retention ratio through comprehensive service and effective problem-solving.
• Proficient in the development and implementation of customized and successful sales presentations and marketing strategies.
• Highly skilled in the use of consultative selling techniques.
• Experienced in establishing strategic partnerships to optimize sales and marketing opportunities.
• Excel within fast-paced, high-pressure environments; consistently achieve/exceed sales goals.
• Results-oriented manager with the ability to positively impact operations and increase profits.
• Accomplished trainer/motivator with proven expertise in building and coaching winning sales teams and developing top producers that consistently exceed objectives.
• Excellent analytical, organizational and problem-solving abilities.
• Expertise in prioritizing and coordinating multiple tasks and projects simultaneously.
• Computer skills include Windows XP, Microsoft Office and networking applications.
EXPERIENCE
WESTERN PRESS, INC., St. Louis, MO 1992 – 2011
Vice President
• Managed and coordinated all production operations and production planning for a $6.5 million commercial printing company with three locations.
• Coordinated the networking of all locations to ensure efficiency.
• Recruited, interviewed and hired new personnel.
• Provided training in policies and procedures. Conducted employee performance evaluations.
• Performed sales functions; serviced key commercial accounts while obtaining new business.
• Devised an incentive program for Customer Service Representatives servicing house accounts, resulting in increased profitability and improved service.
• Restructured Shipping Department to increase profitability.
• Streamlined costing system to ensure billing accuracy. Performed collections functions and established customer payment plans.
• Developed and implemented new policies and procedures to increase efficiency and productivity.
• Saved company over $150,000 on Y2K through implementation of system modifications.
Sales Manager
• Marketed and sold commercial printing services to major accounts, including Coca Cola, American Airlines, Anheuser-Busch and Hummert International.
Production Assistant
• Provided production support in multiple areas of operation.
EDUCATION
Desktop Publishing, Graphic Arts Institute of St. Louis, St. Louis, MO
Business Administration, St. Louis Community College, St. Louis, MO
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