Customer Service Representative
Resume:
Angela Moore
**** ******* ***** **, *.W., Atlanta, GA 30315
**************@***.***
OBJECTIVE
To obtain an entry level paralegal position which would allow me to get experience in the legal field, as well as contribute my current skills achieved from my prior job experience and educational background.
EMPLOYMENT HISTORY
ER Solutions
Customer Service Representative
Atlanta, GA
7/1/2009 – 05/03/2011
Handled over 100 calls daily in high volume call center
Analyzed Customers’ Billing
Setup Deferred Payment Arrangements
Provision of resources to customers in need of assistance
Scheduled appointments for fieldwork for customers
Axiom Staffing/Cotton States Insurance
Customer Service Representative
Atlanta, GA
7/1/2006 - 8/1/2008
Processed endorsements, making changes to auto insurance coverage
Assisted Agents, Customers, and Lien holders with inquiries regarding insurance policies
Researched Missing/Misapplied Payments
Mailed out earned premium letters to customers with a past due balance
Billing
Bank of America
Proof Operator
College Park, GA
5/1/2005 - 5/1/2006
Wachovia
Data Entry Operator
Hapeville, GA
2/1/2001 - 3/1/2005
Processed remittance in accordance to client's instruction
Data Entry of various documents according to detailed instructions from the client
Value added keying (required balancing)
Scan Verification
Preparation of Documents to be mailed out to clients
EDUCATION
Clayton College & State University
Paralegal Certificate/Paralegal Studies
Morrow, GA
May 2011
Atlanta Metropolitan College
Associate of Science/Criminal Justice
Atlanta, GA
August 2009
SKILLS/COURSES
Skills: Articulation; Communication; Billing; Data Entry (10,000 kph); Drafting Legal Documents (Memorandums, Warranty Deeds, Divorce Papers, Pleadings, Motions, etc.); Internet Research (Lexis Nexis and Westlaw) PDF (Adobe Acrobat) Computer Software Programs (Case Mapping, Time Mapping, Presentation, Case Management); Shepardizing; Typing (60 wpm); Scheduling; Excellent Grammar and Spelling
Relevant Courses: Civil Litigation; Legal Research and Writing; Administrative Law; Computers and the Law; Law Office Skills
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