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Customer Service Quality Control

Florida, United States
March 31, 2012

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Jeffery Washington

**** ***** ** **#* Washington DC 20019

301.***-**** c – 202.***-****

Objective: To secure a position where my professional knowledge, good work ethics and excellent work experience would be an asset to your company.

Summary of Qualifications: Demonstrate a strong ability to analyze situations quickly and objectively and determine the proper course of action while maintaining courteous, tactful and the respect for others. Demonstrates strong analytical ability to recognize and grasp concepts quickly before executing with efficiency.

American Direct Ink

3501 Duncan Wood Lane

Baltimore, MD 21224

6/11 to Present

Lead Press Operator

Responsible for the operation of the Harris 960 UV 6 color press, roll to roll, roll to sheeter and roll to fan fold; stocked materials; quality control, plate burner, performed general press maintenance; utilize computer to perform work related duties; provided quality customer service; trained and mentored colleagues on the press for troubleshooting, malfunctions and efficiencies; communicate in a direct manner so colleagues and clearly understand oral or written instructions; performed additional hours upon request; lift up to 75 pounds; performed other duties as assigned.

Sectek Industries, Inc.

800 Greenbelt Road

Greenbelt, MD 20771

4/10 to 6/11

Security Officer

Responsible for protecting life and property of NASA; provided professional responses to the need for the prevention and detection of crimes, and generally maintaining law and order; patrolling assigned areas, traffic enforcement, accident reporting , and criminal investigations; received assignments from superior officers and ensure that assignments are carried out under established policies and procedures; exercise quick, independent, and sound judgment and display initiative in applying work methods to emergency situations which arise when superior officers are not immediately available; react quickly and calmly under emergency conditions; ability to develop skill in the use and care of firearms; ability to communicate information in a direct manner orally and written so others will clearly understand; answer calls and complaints involving fire, traffic or other accidents, robberies, and other misdemeanors and felonies, and takes necessary police action and make arrests; performs dispatcher duties such as operating telephone and shortwave radios, and performing related clerical tasks; performs other duties as assigned.

Unemployed (November 2009 – April 2010)

Jeffery Washington Page 1

Craftsman Press

Cheverly, MD 20781

3/07 to 11/09

2 nd Pressman

Served as 1st Pressman. Reads press statements and work jackets to determine the status and specifications of the job(s) to be printed. Assign work and supervise a press crew of four, to include Responsible for quality control and production count, make-ready and press maintenance. Ensure registration on 10 Unit Heidelberg Harris Press, set up PFF and Rotative Folder, prepare load tickets for count, inspect quality of materials, weigh loads, set up tabloid folder and cut sheeter, train employees on press machinery, assist in changing blankets, changing plates, fold and paginates sheets, troubleshoot and strong problem solver. Forklift Driver, Clamp Truck Driver and operates Low Lift Motorized Hand Truck. I also perform other duties as assigned.

Gannett Offset

7950 Jones Branch Drive

McLean, VA 22107

2/06 to 3/07

Press Operator

Responsible for make ready to include reading the press statements and work jackets to determine the status and specifications of the job(s) to be printed; examined plates and screen for defection; provide press and warehouse maintenance; assist crew in trouble-shooting press malfunctions to find permanent solutions; responsible for reconfiguring the layout of the press warehouse to accommodate incoming shipments and finish products; recommend and implemented new policies and procedures for more efficient operations. Interface with customers to provide quality assurance; performed special projects and all other duties as assign.

Omni Print

Lanham, MD 20706

2/04 to 2/06

Working Supervisor/Pressman

Responsible for reading work orders and setting up job(s); performed routine maintenance on the press; responsible for the cleaning of common work areas; responsible for cleaning the press and ensured the proper cleaning solutions were utilized; use safety precautions when using cleaning solutions; responsible for quality control on printed materials to ensure customer satisfaction; load and unload shipments from the loading dock using a forklift; arranged the warehouse layout for storing shipments and finished printed materials. Verified shipments against shipping documents and made the proper notation regarding damaged items from the shipment(s); ensured the safety of all personnel, customers and visitors by following the safety rules in accordance with the company policy and procedure manual; recommended new procedures for efficiency; performed other duties as assigned.

American Direct Ink

Baltimore, MD 21221

Jeffery Washington Page 2

1/03 to 2/04

Press Operator

Responsibilities included the operation of the Harris 960 UV 6 color press, roll to roll, roll to sheeter and roll to fan fold; stocked materials load and unload truck; responsible for shipping and receiving and for quality control, plate burner, general press maintenance and provided quality customer service; performed other duties as assigned.

Kraft/Nabisco Company

Chicago, IL 60629

1/01 to 1/03

Push Pull Operator

Responsible for warehouse shipping/ receiving, load and unload trucks; stock materials, damage materials; operate Push Pull forklift driver and scan products to match shipments; responsible for cleaning warehouse; shift loads to maximize warehouse space; hand lift up to 50 pounds and lift awkward materials; performed special projects; followed warehouse safety rules; and performed all other duties as assigned.

Training and Certifications

Proficient in Microsoft Office 2010 (Word, Excel, PowerPoint)

MEB Basic Course Training, 2010

Oleoresin Capsicum Certification, 2010

American Red Cross Standard First Aid Training, to include CPR/ AED-Adult, 2010

Firearm Certification, 2010

Low Lift Motorized Hand Truck Training, 2007 Certificate

Push Pull Fork Lift Driver Certification, 2001-2003

Clamp Truck Driver Training, 1996

Polar Cutter Operator Certificate, 1996

Scitex 1000 Ink Jet Certificate, 1996

Operate the following machinery: 6 Color Striber Press, Universal UV Vision Drent Press, 8 Color Diddie, 6 Color Offset Stevenson Press, Harris 960 Press, 6 Color Western Gear and M100 Harris Press

References are available upon request.

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