Quality Assurance Customer Service

Greg Skinner

*** ****** ***** ************, ** **129 615-***-**** ****.********@*****.***

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Objective

Seeking opportunity to serve in a Manufacturing and/or Service Management role in Middle Tennessee

Profile

I am a motivated, personable business professional with multiple college degrees and a successful 15-year track record of progressive career development in process manufacturing businesses and water/wastewater utilities operations. I am comfortable leading the productive efforts of groups large and small, multi or collocated. I am accustomed to handling intellectual property issues and associated confidential records. I am diplomatic and tactful with professionals and non-professionals at all levels and I have demonstrated a history of representing my employer's best interests without sacrificing honesty and personal integrity.

I am flexible and versatile as well as poised and competent with demonstrated ability in building team skill sets to meet both individual professional development and team operational goals.

Strengths and Skills Highlights

* Process manufacturing experience * Report Preparation * Written Correspondence

* Project Management * Front office operations * Warehouse / Distribution

* Productivity Champion * PC Proficient * Customer Service and support

* Floor Scheduling * Technical Support * Safety execution and training

* Professional Presentation skills * Site / Plant Management * LEAN tools experience

* 6-Sigma Black Belt trained * Waste and Haz waste management experience

* Plant shutdown / start-up / relocation experience

Professional Experience

Sep 6, 2011 to present, City of LaVergne (LaVergne, TN), Public Works Director

* Responsible for maintenance of the city's infrastructure including streets, water distribution system, sewer collection system and ~165 fleet vehicles

* Responsible for growth planning, capital upgrade and city/county/state/federal compliance of all city infrastructure

* Lead the day-to-day efforts of ~35 operators, mechanics and admin personnel in a two-shift and on-call reactive (primarily) maintenance environment

* Responsible for ~$12MM total operating budget at Public Works

Sep 2004 to Jul 2011, Newell Rubbermaid (Shelbyville and Manchester, TN), Operations Manager

* Prepare and present complex reports which convey operational performance and challenges to senior business leaders - reports include manufacturing summaries, elements of overhead, total cost of quality/cost of failure, productivity analysis and some P&L experience

* Manage the activities of 50+ employees in a variety of roles including production, maintenance, materials receiving, domestic and international distribution, quality assurance, productivity project execution, emergency response, environmental health and safety in a multiple shift operation

* Interface with senior management as well as outside contractors to insure capital upgrades to the operation are completed in timely manners while minimizing negative effects to current production capabilities and demands

* Work closely with the Environmental Health and Safety Coordinator to provide a clean, safe workplace to a trained staff by way of our in-house Chemical Operator Training Program

* Work closely with Technical Services groups - R&D, Technical Services Management and Formulation Chemists - to insure seamless new product development transition from bench to pilot and ultimately to large scale production

* Formulate daily, weekly and monthly reports which incorporate a variety of operational data streams - perform subsequent analysis such as raw material usages versus standard and inventory reconciliation, customer order fulfillment/feedback/complaints, product quality assessments, corrective action investigations, production volumes and variances to budget across all categories of financial and operational input

* Work closely with functional operations groups to demand plan via SAP/R3 interfaces

* Conduct and assist in all personnel evaluations from quarterly/annual employee appraisals to hiring, training, reprimands and terminations via formal company policy procedure - subsequently formulate development plans if/when gaps in performance and/or competence are determined

* Maintain internal 5-S compliance and strive for ISO9000 best practice approach to manufacturing specialty chemicals for a variety of global customers

* Manage production, direct materials, maintenance and capital expenditures line items in an overall ~$30 Million annual operating budget which my team and I built

Jan 2001 to Sep 2004, Harpeth Valley Utilities District (Nashville, TN), Chief Operator - Wastewater

* Managed all day-to-day aspects of large-scale municipal wastewater facility operations

Feb 1996 to Mar 2001, Town of Smyrna (Smyrna, TN), Chief Operator - Wastewater

* Managed all day-to-day aspects of large-scale municipal wastewater facility operations

Additional Skills

* Familiar with a wide variety of industrial, chemical and biological, pre-treatment (environmental) practices

* Highly capable with personal computers, various software, and SCADA systems controls through local and remote use of personal computer

* Project Management trained (12-week University of Phoenix course)

* Familiar with a wide variety of quality assurance laboratory testing equipment and procedures

* Familiar with state correspondence through the use of NPDES permits, MOR's, DMR's, QC/QA analysis, and environmental compliance reporting generally

Education

* University of Phoenix - Nashville, TN Campus, Master's in Business Administration - February 2009

* Tennessee State University (Nashville, TN) - Graduate coursework in engineering - 2002-2003

* Middle Tennessee State University (Murfreesboro, TN) - Bachelor of Science in Environmental Science and Technology - 1995

* Lambuth University (Jackson, TN) - Varsity baseball team - 1991-1992

* Grade IV licensed Wastewater Operator in State of Tennessee, May 1996 to present

Availability and References

* Currently available for full-time employment with two-week notice

* References available on request

Contact this candidate