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Manager Service

Dallas, TX, 75201
August 13, 2012

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Chet Wilson



Pittsburg State University, Pittsburg, Kansas

B.B.A. Business Information /System Design

Graduated: December 2009

Work Experience

JMA Technology: Kansas City, MO

Oct 2011 - Present

Data Configuration Analyst\Business Objects Admin: Efficiently analyze and maintain data using Business Objects and BMC Remedy.

• Developed reports for different departments based on their needs.

• Create derived tables and relationships in Business Objects Universe when needed.

• Update server information within Remedy based on the server build process.

• Maintain the quality of data that is stored in Remedy by performing daily checks.

• Develop Remedy templates that match the workflow of the service being provided.

• Create Custom reports that can be run directly from Remedy.

Cerner: Kansas City, MO August 2010 - Oct 2011

Support Analyst: proficient in investigating, analyzing, and providing comprehensive solutions for service requests by using applicable monitoring with front end troubleshooting tools, and backend queries via Cerner Command Language.

• Search out and resolve potential issues for clients by actively monitoring interface transactions, scripts, chart servers and print queues.

• Access and troubleshooting service requests via navigator

• Receive calls from all AMS (Application Managed Services) Client help desks and assist them in investigation of new and existing service requests simultaneously to monitoring.

• Participated in additional activities such as developing training documents and helping with our application developer (adding users, and training new associates)

• Adhere to client access, PECA, CHIA, and client notification policies and procedures

Paradigm Partners: Houston, Texas January 2010 - July 2010

Assistant IT Manager/Technical Writer

• Maintained employee accounts for the 2003 exchange server;

• Updated and added distribution groups in exchange;

• Maintained Paradigm’s servers by:

o Defragmenting drives,

o Adding new user licenses, and

o Managing file structures and permission levels;

• Purchased, repaired, and troubleshot employee laptops;

• Drafted technical reports for Paradigm’s attorneys;

• Conducted data analysis based on employee salaries and job titles for R&D tax credits.


Languages: Visual Basic, SQL

Certifications: ITIL V3

Software: Navigator, Clinical Reporting, SAP Business Objects, Remedy, SQL Server 2008 Reporting

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