Project Manager Customer Service
Resume:
Jeanette L. Kozarski
Williamstown, NJ 08094 *********@*******.***
Summary
A well-qualified Information Technology Professional with over 20 years experience identifying organizational needs and leading the development/implementation of emerging technologies. Experience includes the entire project management cycle from initial needs assessment and technology evaluations through vendor selection, internal systems development, pilot testing, quality review, and technical and user documentation. Most notable strengths are in end-user translation of business needs to automated solutions as well as stimulating work effort among cross-functional project teams.
Core Competencies
● Training and Executive Presentations ● Organizing complex projects
● Defining project priorities, and delegating tasks ● Technical Writing
● Product Development ● Technology implementation
● Planning, problem solving and communication. ● Solutions development
● Application Development 1&2 – Notes Domino R5/R5 scripts ● Cobol /Cobol2 /Cobol LE
Data Warehousing/Mainframe to Server IDMS/ADSO CICS
● Strong Microsoft Excel, Word and Access ● Visual Basic
Professional Experience
Nationwide Financial, Newark, Delaware 2000 to 2010
Full service insurance company (www.nationwide.com)
Team Lead - Computer Systems Senior Analyst
Responsible for assigning, tracking and coordinating tasks of Team Members for Policy Administration Applications. Trained staff and users to work with computer systems and programs. Developed, documented and revised system design procedures, test procedures, and quality standards.
Accomplishments included:
Automated manual amendment form using Lotus Notes Domino. Automation resulted in a reduction of three FTE’s, who could be assigned to other activities. Forms were developed using Microsoft Word and imported into a Lotus Notes Database. This database communicated with the Mainframe Administration systems to obtain policy specifics.
Implemented Sarbanes-Oxley procedures for traditional systems. Coordinated cross-functional programming and testing to ensure a standardized approach to procedures and reporting.
Implemented OFAC and FINCEN procedures for traditional systems. Coordinated cross-functional efforts as well as developing Quality Assurance testing base. Reporting of potential risks were formatted by Mainframe batch systems and FTP’d to server as Excel Spreadsheets for research.
Led cross-functional group that converted all Cobol systems to Cobol LE. Conversion included ISAM to VSAM. Conversion achieved compliance with OS 390 upgrade
Developed procedures for project requests and monitoring. Procedures enabled request tracking and end-users were able to view request status via Lotus Notes forms.
Facilitated weekly meetings with IT and business sponsors and end-users to review request for services, and set project priorities, design and methodologies. These meetings served as the forum for new requests and improvements. The IT and business sponsors set all priorities.
Simon & Schuster, Riverside, New Jersey 1999 to 2000
Book publisher (a division of Viacom)
Customer Service Manager Information Systems &Technology
Outsource liaison for Simon & Schuster with Pearson Technologies. Coordinated and directed assignments and deliverables from Pearson. Enforced conformance to ISO standards, and solicited procedures eligible for ISO implementation. Coordinate “UPC” implementation requirement definition and Cross functional impact to meet overall corporate objectives.
Accomplishments included:
Established and facilitated project team meetings (Business Managers, Unit VPs and Pearson Technology personnel.). Meeting accomplished the prioritization and tracking of projects.
Established a Microsoft Access database to track all intercompany procedural policies. Database provided immediate access to all required information for Upper Management.
Managed, reviewed and participated in development of ISO Technical documentation and procedures.
Conducted Presentations to introduce new UPC process requirements to executive Management.
Raytheon Engineers and Constructors Inc. Philadelphia, Pa 1997 to 1999
Raytheon is a government contractor (www.ratheon.com)
Senior Programmer Analyst
Analysis, Programming and Systems support for Business Financial Applications.
Accomplishments included:
• Developed Workstation Software Tracking and utilization reporting system. This reporting assisted the engineering department in their budgetary process, and definition of potential overlapping work effort, as well as possible productivity hot-spots.
First Choice Consulting, Wichita, Kansas 1996 to 1997
First choice is a SMS consulting firm (www.first choice.com)
Consultant to General Health Systems, Baton Rouge, La
Analysis and coordination of work effort for Patient Management Applications
Accomplishments:
• Installed SUT upgrades as required by SMS.
West Jersey Health Systems, Gibbsboro, New Jersey 1995 to 1996
West Jersey (now Virtua) was a healthcare system (www.virtua.com)
Mainframe Technical Support Specialist
Responsible for establishing data warehouse feeds from the SMS system
Accomplishments included:
• Mainframe technical support to Application programmers.
• Data Warehousing from Mainframe application databases to SMS system.
MacMillan Publishing Riverside, New Jersey 1987 to 1995
Publishing company
Applications Manager
Responsible for assigning, tracking and coordinating tasks of Team Members for Manufacturing Applications. Trained staff and users to work with computer systems and programs. Developed, documented and revised system design procedures, test procedures, and quality standards.
Accomplishments included:
• Played a key role in the Company’s business transition from 28 subsidiaries to 23 individual acquisitions.
• MacMillan marketed their Order Fulfillment Process to McGraw Hill. Organized and directed training sessions and interim IT maintenance support teams consisting of 5 Internal Consultants and 10 McGraw Hill IT professionals tasked with system support.
• Member of “EMBARC” in its early stages. Participated in definition of Bar Code Standards.
Lehigh Press Inc., Pennsauken, New Jersey 1981 to 1987
Printing Company
Applications Manager
Coordinated efforts of 12 system personnel in design and implementation of common Manufacturing Processing System involving 5 subsidiaries and 3 data processing installations.
Budgeted staff salaries, developed staff training plans, established performance goals, conducted
semi-annual performance reviews and hired new staff when required.
Accomplishments included:
Formal recognition and promotion to Project Manager, managing a team of 10 IT professionals, accountable for manufacturing applications
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