Engineer Technical Support

Curriculum Vitae / Resume

OMER OCAK

***** ****** ***** **** ******* TEXAS 75001 - PHONE: 916-***-****

OBJECTIVE

I would like to work in a company, which my participation creates worthiness and is suitable for my abilities, education and past work experiences.

EDUCATION

Institute of Social Sciences in Organizational Behaviour (2007- 2010)

UNIVERSITY OF MARMARA, Istanbul, TURKEY

- Master Degree.

Bachelor of Science in Computer Engineering (2001 2006)

UNIVERSITY OF ISTANBUL, Istanbul, TURKEY

- Bachelor Degree.

WORK EXPERIENCE

Ericsson INC, Richardson USA 12 Dec 2011 30 June 2012

GSM/UMTS Network Support Engineer (Contractor)

Provided Hardware/Software technical support and troubleshooting for Nortel GSM/UMTS platforms including MSC, HLR, SDM, CBM, MGW, BSC and VSE. Tested and supported both on-site and off-site for software projects of new features and new GSM/UMTS releases. Collaborated with design colleagues for software fix/patch verified on site with customer. Provided technical advice to on-site field service engineers. Monitored customer sites for system stability and solved the problems seen on the sites during monitoring.

Nortel Networks Neta, Istanbul TURKEY Apr2010-Dec 2011

GSM/UMTS Test Engineer (Full Time)

Preparation of test cases and test documents, running test cases and reporting bugs for the features which enables interworking between the GSM Networks and IP Multimedia Subsystem (IMS) domains using the Session Initiation Protocol (SIP). Collaborating with Design Primes to understand the needs of new features by investigating specs and preparing functional description documents.

Nortel Networks Neta, Istanbul TURKEY Dec2006-Feb 2011

Network Support Engineer (Full Time)

Technical support for Nortels North American and EMEA customers on troubleshooting UMTS/GSM/GPRS Core and Access network problems, maintenance activities, implementation, scheduled/non-scheduled upgrades, and root cause analysis. Meet customer needs and requirements by creating software and configuration solutions. Collaborate with internal and external (3rd parties Motorola, Sun, Lucent, Hp) teams. Manage escalations and provide technical explanations and information to the customers.

PROMOTIONS AND TRAVELS

December 2006 Recruited as technical support engineer for Nortel Netas.

May 2008 Promoted to technical support specialist

June 2009 July 2009 Took on-job training for GSM Railways Friedrichshafen/Germany

April 2011- May 2011 Performed Interoperability tests between GSM/UMTS and VOIP network in real equipment lab of Kapsch Carriercom, Vienna/ Austria

LANGUAGES

Turkish (Native)

ENGLISH (Fluent)

GERMAN (Intermediate)

TECHNICAL SKILLS

3G (UMTS) Networks, 2G (GSM) Networks, ATCA Operations, GSM-R Networks, GPRS Networks, Radio Access Networks, Nortel VSE, Nortel MSC, Nortel MGW, Nortel BSC, Nortel MSS, Nortel HLR, Nortel PCUSN, Nortel WNMS, Nortel SGSN, OSS and OAM systems running on Linux, Unix, Solaris platform (CNM,WNMS,CBM), Nortel MGCF, SIP Protocol, Citrix, Clarify, Nortel ATM, CATT Automated Testing

SOCIAL TRAININGS

TRAIN THE TRAINER TRAINING

CULTURAL DIVERSITY TRAINING

CUSTOMER RELATIONSHIPS

EMPLOYEE ETHICS CERTIFICATION

KEPNER-TREGOES RESOLVE TROUBLESHOOTING WORKSHOP

TECHNICAL TRAININGS

SESSION INITIATION PROTOCOL (SIP) Internal Training Apr 4, 2010

VOIP TECHNOLOGIES, Dec 26, 2008

IP ROUTING, Dec 19, 2008

ETHERNET ROUTING SWITCH 8600 CONFIGURATION DEC 18, 2008

ATCA OPERATIONS AND MAINTENANCE June 27, 2008

GPRS/UMTS SGSN OPERATIONS AND CONFIGURATION June 22, 2007

GGSN OPERATION, ADMINISTRATION & MAINTENANCE June 8, 2007

SERVICES EDGE ROUTER 5500 OPERATIONS - SUBSCRIBERS, ROUTING, AND SERVICES May 11, 2007

SERVICES EDGE ROUTER 5500 OPERATIONS AND ADMINISTRATION May 8, 2007

GPRS/UMTS PACKET CORE SGSN PERFORMANCE MANAGEMENT April 20, 2007

GPRS/UMTS SIG OPERATION AND CONFIGURATION April 17, 2007

GPRS/UMTS SGSN OPERATIONS AND CONFIGURATION April 5, 2007

PASSPORT CARRIER ATM March 14, 2007

MSS VIRTUAL IP ROUTER OPERATIONS & CONFIGURATION March 9, 2007

NORTEL MULTISERVICE SWITCH OPERATIONS AND MAINTENANCE March 2, 2007

UMTS OVERVIEW February 28, 2007

WIRELESS MULTISERVICE SWITCH (MSS) 7K/15K OPERATIONS February 22, 2007

GSM GPRS SYSTEM OVERVIEW TECHNICAL February 9, 2007

GSM GPRS SYSTEM OVERVIEW TECHNICAL February 2, 2007

REFERENCES

I have many references at Ericsson Inc. References can be provided upon request.

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