Derrick W. Clarke

**** ******* *****

High Point, NC 27265

336-***-**** -cell

xcfl62@r.postjobfree.com

________________________________________

Objective A career as a Sales Representative with an opportunity for advancement and skill development to become a valuable asset to the company and reward them for their investment in me.

Experience 2011-Present The Berry Company Greensboro, NC

Client Services Senior Associate

Specializing in driving customers to local businesses with a full range of print, internet, mobile and local search solutions.

• Identify growth potential for new and current businesses owners helping them expand the range of offers to their customer base.

• Use my ability to organize, multi-task and prioritize for market opportunities in order to optimize daily sales productivity.

• Experience canvassing and cold-calling into various types of local businesses, with evidence of consistent and current success.

2009-2011 Ashley Furniture Greensboro, NC

Sales Manager & Consultant

Utilized my ability and years of sales training to serve and demonstrate to clients and staff about the Home Furnishing industry.

• Give each Sales rep goals and provide information about our products and pricing to increase overall production.

• During promotions and off peak hours contact clients via email, mail or phone to follow-up with their buying needs.

• Build a loyal client base for referrals and repeat business to exceed sales goals and customer satisfaction.

2008–2009 American Express Greensboro, NC

Customer Service & Sales

Assist 60-80 clients a day by phone with concerns and questions regarding their American Express accounts for a one call resolution and complete satisfaction.

• Implement excellent service and communication to maintain existing clients and also gain more market share with referrals.

• Utilized extensive training for adherence and compliance to federal laws to reduce the risk of fines.

• Reduce expenses and increase revenue for American Express with average call handling time less than 310 seconds per call.

2007–2008 Empire Homes, Inc. Graham, NC

Custom Homes Sales

Building a custom home for my clients, I used my knowledge and ability to communicate effectively to individual or groups about financing, land surveying and the process of owning a new home.

• Attended New Home Sales University in Orlando, FL with Myers Barnes.

• Received monthly training for new home construction to help educate my clients about new technology and energy efficient homes.

• Maintain relationships with customers through email, letters and phone call marketing.

2002–2008 Rooms To Go Greensboro, NC

Sales Professional

Contributed to the success of Rooms To Go by assisting thousands of customers with information about the construction, design and background of furniture that they purchased.

• Participated with multiple furniture seminars to enhance my ability to serve my clients.

• Generated over $4.5 - $5 million in sales revenues with one of the nations leading Furniture Company.

• I averaged over $1600.00 per sale and maintained quality of 85% and above for fabric, leather and mattress protection.

2001–2002 Oak Express Louisville, KY

Sales Professional

Learned and developed the skill to detect the difference between wood types and styles of dining rooms, wall units, desks, occasional table and bedroom furniture.

• By establishing and planning sales strategies I exceeded the company weekly goals.

• Responsible for end of month inventory in the table and chair department.

• Conducted weekly competition price comparisons from different furniture stores.

Education 1991–1996 Tennessee State University Nashville, TN

• Business Administration Major.

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