Manager Customer Service

SHANKERBHAI PATEL

**** ****** ****, ******* *******, Illinois 60192

Home: 847-***-**** Cell: 224-***-****

*************@*****.***

PROFILE

Over thirty years of experience in a health care environment. Offer strong pharmaceutical, communication, management, and problem solving skills.

EXPERIENCE

1990 to 2011: Walgreen, Deerfield, Illinois

Staff Pharmacist

Processed prescriptions rapidly in a community pharmacy averaging 300 prescriptions daily

Counseled patients on prescription and non-prescription medications

Managed order entry and prescription verification

Performed DUR and provide clinical support to physicians and patients

1984 to 1990: Swan Pharmacy, Chicago, Illinois

Store Manager

Managed and scheduled staff to make sure adequate coverage is maintained

Maintained interior and exterior of store to company standards

Monitored and reported store sales; maintained adequate store supplies

1982 to 1984: Swan Pharmacy, Chicago, Illinois

Pharmacy Manager

In charge for filling prescriptions, counseling patients, maintaining proper paperwork, customer satisfaction, proper pharmacy workflow, and error prevention

Managed and scheduled pharmacists into stores to make sure adequate coverage is maintained

Trained pharmacy technicians to become proficient with the Rx computer systems and learn the company paperwork and objectives

Purchased pharmaceuticals and arrange for return of outdated or recalled medications, monitored and maintained inventory

Maintained highest levels of customer satisfaction at all times, and resolved any customer service issues

1980 to 1982: Kedzie & 16th Street Pharmacy, Chicago, Illinois

Pharmacy Assistant Manager

Besides regular duties of a pharmacist, assisted management and offered input during reviews of product sales/effectiveness

Supervised staff, situational projects, and staff education

Assisted the pharmacy manager in supervising and training personnel and new pharmacists

Figured weekly payroll, made bank deposits, merchandised-just about everything in the store

1976 to 1980: Kedzie & 16th Street Pharmacy, Chicago, Illinois

Pharmacy Technician

Assisted pharmacists by processing, compounding and refilling prescriptions

Resolved prescription issues with health insurance companies and other health care professionals

Ordered and maintained inventory, return expired medications and stock warehouse orders

Worked with different team leaders to develop essential leadership skills

1974 to 1976: Food and Drug Administration, Baroda, India

Pharmacological Testing Analyst

§ Conducted testing including bio-assays of hormones, histamine tests of antibiotics, pyrogenic testing of compounds

§ Screened synthetic compounds for their safety, efficacy and toxicity

EDUCATION

B.S. in Pharmacy: L.M. College of Pharmacy, Ahmedabad, India, 1974

Pre-pharmacy: St. Xavier College, Ahmadabad, India, 1970

REFERENCES

Parixit Modi, Pharmacy Manager, Easy Scripts

Sharif Vijapura, Pharmacy Manager, Wal-Mart Pharmacy

Dinkar Patel, Consulting Manager, Abbott Laboratory

Dr. C.M. Patel, MD and Attorney, Chicago, Illinois

Contact this candidate