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Customer Service Medical

Sn Rmon, California, 94583, United States
March 17, 2011

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San Ramon, CA *****



Medical Terminology Certificate 01/2009-06/2009 Amador Adult School, Pleasanton, CA


San Ramon Regional Medical Center, San Ramon, CA 02/2009-Present

Medical Records & Pharmacy Aide.

Retrieve / file medical records, research records, prepare documents for scanning. Organize

and provide completed charts needed by provider and ancillary areas. Answer route calls to proper

staff. Deliver/Pick up in-house supplies and equipment. Receive, sort, and distribute mail.

Responsible for outgoing mail.

Kaiser Medical Center, Pleasanton, CA 05/2009- Present

Laboratory Admitting Clerk

Greet and check-in patients. Obtain copies of proper documents. Provide payment receipts. Determine need to patient and refer to appropriate staff. Coordinate patient flow with registrars. Answer and route phone calls as appropriate.

Valley Care Medical Center, Pleasanton, CA 06/2009- Present

Medical Receptionist- Laboratory

Perform reception and clerical work. Input computer orders. Submit charge corrections. Answer phones.

Assist in routine business and operation matters.


Unisource Packing Inc., Pleasanton, CA 09/2008-01/2009

Data Entry Warehouse - Pride Staff Temp Agency

EMC Software, Pleasanton, CA 01/2007-12/2007

Administrative Assistant – TacWorldwide Temp Agency

Washington Mutual Retail Processing, Pleasanton, CA 07/2005 -06/2006

Loan Coordinator II – Aerotek Temp Agency

Typed loan application form on database. Assisted E-mail responses, mail distribution, report generation.

Answered multi-line phones and forward messages to appropriate staff. Distributed press kits, prepared mailings.

Primary Eye Care Network, San Ramon, CA

Medical Claims Data Entry – Dynamic Temp Agency 01/2005-04/2005

Received and filed account information. Maintained bankruptcy files. Collected on outstanding accounts. Provided customer service.

Alliance Title Company, Pleasanton, CA 02/2004-06/2004

Word Processor

Fidelity National Title Company, Pleasanton, CA 08/2002-09/2003

Word Processor

Washington Mutual Wholesale Processing, Pleasanton, CA 04/2001-08/2002

Loan Coordinator I

First American Title Company, Pleasanton, CA 11/1997-08/2000

Word Processor

Placer Title Company, San Leandro, CA 03/1996-11/1997

Word Processor

North American Title Company, Hayward, CA 03/1986-07/1994

Word Processor

Typed, collated and distributed preliminary reports, guarantees and title policies.

References available upon request

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