Customer Service Medical
Resume:
LUISA M. YUZON
San Ramon, CA *****
******@*******.***
EDUCATION:
Medical Terminology Certificate 01/2009-06/2009 Amador Adult School, Pleasanton, CA
VOLUNTEER WORK EXPERIENCE:
San Ramon Regional Medical Center, San Ramon, CA 02/2009-Present
Medical Records & Pharmacy Aide.
Retrieve / file medical records, research records, prepare documents for scanning. Organize
and provide completed charts needed by provider and ancillary areas. Answer route calls to proper
staff. Deliver/Pick up in-house supplies and equipment. Receive, sort, and distribute mail.
Responsible for outgoing mail.
Kaiser Medical Center, Pleasanton, CA 05/2009- Present
Laboratory Admitting Clerk
Greet and check-in patients. Obtain copies of proper documents. Provide payment receipts. Determine need to patient and refer to appropriate staff. Coordinate patient flow with registrars. Answer and route phone calls as appropriate.
Valley Care Medical Center, Pleasanton, CA 06/2009- Present
Medical Receptionist- Laboratory
Perform reception and clerical work. Input computer orders. Submit charge corrections. Answer phones.
Assist in routine business and operation matters.
WORK EXPERIENCE:
Unisource Packing Inc., Pleasanton, CA 09/2008-01/2009
Data Entry Warehouse - Pride Staff Temp Agency
EMC Software, Pleasanton, CA 01/2007-12/2007
Administrative Assistant – TacWorldwide Temp Agency
Washington Mutual Retail Processing, Pleasanton, CA 07/2005 -06/2006
Loan Coordinator II – Aerotek Temp Agency
Typed loan application form on database. Assisted E-mail responses, mail distribution, report generation.
Answered multi-line phones and forward messages to appropriate staff. Distributed press kits, prepared mailings.
Primary Eye Care Network, San Ramon, CA
Medical Claims Data Entry – Dynamic Temp Agency 01/2005-04/2005
Received and filed account information. Maintained bankruptcy files. Collected on outstanding accounts. Provided customer service.
Alliance Title Company, Pleasanton, CA 02/2004-06/2004
Word Processor
Fidelity National Title Company, Pleasanton, CA 08/2002-09/2003
Word Processor
Washington Mutual Wholesale Processing, Pleasanton, CA 04/2001-08/2002
Loan Coordinator I
First American Title Company, Pleasanton, CA 11/1997-08/2000
Word Processor
Placer Title Company, San Leandro, CA 03/1996-11/1997
Word Processor
North American Title Company, Hayward, CA 03/1986-07/1994
Word Processor
Typed, collated and distributed preliminary reports, guarantees and title policies.
References available upon request
Contact this candidate