Retail
Resume:
Melanie Offord
Henryetta, 74437, Oklahoma, US
Mobile Phone: 918-***-****
E-mail: *******.*******@*****.***
WORK EXPERIENCE
Quality Assurance Agent
June 2011 - August 2011
Etech Inc - DeVry University | Lufkin, TX
Education
Designed development plans for other chat representatives, read and graded chat transcripts in order to identify areas of opportunity. Discussed transcripts with representatives to better enable them to handle their chats.
As a Quality Assurance Representative, my duties included grading chat transcripts, deciding which representatives would benefit from a development plan and working with them to track their progress, as well as designed job aids to better assist the other representatives in common situations that would come up in chats.
Typing speed of up to 100 wpm.,
Online Chat Representative
January 2011 - June 2011
Etech, Inc - DeVry University | Lufkin, TX
Education
Assisted prospective students in getting in contact with an admissions representative as well as provided help to current students.
As an online chat representative, I took up to 3 chats simultaneously to assist prospective students with finding the best degree program to meet their needs as well as helped current students with questions regarding the school.
Online Sales Representative
March 2010 - December 2010
Etech, Inc - AT&T Wireless | Lufkin, TX
Retail
Chatted online to assist with placing orders for cell phones.
As an Online Sales Representative, my duties included taking 3 chats simultaneously to assist potential customers with finding the best cell phone to meet their needs as well as assisting current customers with upgrading their models or adding a line to their current plan. I also assisted customers with finding the best minute plan, features and accessories to meet their needs.
Sales Lead
August 2008 - November 2008
The Body Shop | Las Vegas, NV
Retail
Lead team members to help with their sales goals, determined sales goals for the day and ran the floor.
In the position of Sales Lead, my duties included assisting with training sales associates, participating in floor moves, opening and closing the store, setting sales goals for the day and assisting sales associates with understanding their goals to better help them reach them. I also cleaned and provided make overs as well as massage demonstrations to better recommend the best product to meet the customer's needs.
Used a POS register, Filled out year to date information,
Sales Associate
February 2008 - August 2008
The Body Shop | Las Vegas, NV
Retail
Often ran the floor by myself, cleaned, and offered customers assistance with finding the best products for their needs.
As a sales representative, my job included determining the customer's needs to offer the best products, offering demonstrations (such as a hand massage or make overs), cleaning and assisting in floor moves as well as using a POS register to complete the sales. I also assisted with processing shipments.
Sales Associate
November 2007 - February 2008
The Body Shop | Henderson, NV
Retail
Was originally hired as a temporary sales associate to assist with the holiday season. At this position, I primarily was in a customer service role.
In this position, I assisted customers with finding the best product for their needs and offered make overs and samples. I also assisted with cleaning duties and using the register to complete transactions.
Crew Member
April 2006 - October 2006
Auntie Anne's Pretzels | Henderson, NV
Restaurant/Food Services
In this job, my main duties were to get the customer's food for them, operate the soda machine, run the register and clean.
EDUCATION
Vocational, Massage Therapy,
August 2007 - I have not graduated
Community College Of Southern Nevada | Las Vegas, NV
Attended school to learn basics of massage. Also attended a clinic where I learned how to set appointments as well as an alphabetized filing system for tracking client records.
SKILLS
Type up to 100 wpm Expert
Proficient in the use of Microsoft Excel Intermediate
multitasking Expert
HONORS & AWARDS
In November of 2010, I received a reward for Best in Campaign. I also received the All Star Award for the year of 2010 and MVP in the months of April and June of 2011.
REFERENCES
LaMarcus Williams
Campaign Manager, Etech, Inc.
Professional
Tara Margolis
The Body Shop
Professional
Jeff Arnold
Etech, Inc
Professional
Eric Davis
Etech, Inc
Professional
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