Customer Service Administrative Assistant

RACHEL PALMER MITCHELL

**************@*****.***

OBJECTIVE

I'm seeking an Administrative Assistant regular part-time job

SUMMARY OF QUALIFICATIONS

- I am a published writer, with a wide vocabulary and perfect diction

- I have excellent comprehension, written and verbal English language skills

COMPUTER SKILLS

- MS Office (including Access) and MS Visual Basic at expert level

- Lotus Notes

- Social Media

- Internet Research

- I quickly master new software and programming languages

CUSTOMER SERVICE / SALES ABILITIES

- I'm energetic, friendly, diplomatic, and discrete. My emphasis is always upon identifying customer needs: I enthusiastically greet customers, identify specific needs, and provide adequate information and advice for decision-making

- I've developed a sharp awareness of the spoken and unspoken needs of the customer

- I deal positively with problem customers, always exercising patience, sensitivity and diplomacy

- I'm goal-oriented, flexible and I continually demonstrate initiative

WORK EXPERIENCE

Walgreens Company, Phoenix, AZ

September 2007 - July 2011

Part-time Customer Service Clerk (22 Hours per Week)

- Consistently delivered outstanding customer service

- Efficiently and accurately scanned, bagged customer purchases; efficiently and accurately processed cash transactions

- Performed up-selling duties

Achievement:

- Held a company-wide rank in up-selling program, among 8,000 stores, and in competition with full-time employees.

- Met daily sales goal by selling the equivalent of my gross daily wage, each day

Covenant Staffing, Upland, CA

May 2003 - August 2007

Executive Assistant

- Coordinated and scheduled meetings and travel; maintained multiple executive calendars

- Handled scheduling conflicts and refusals positively and gracefully

- Processed expense reports; tracked projects to completion, composed correspondence

- Performed telephone customer service, developed spreadsheets, databases and presentations

- Performed very heavy mail-merge duties, always maintaining close attention to detail

Achievement:

- Used MS Word to develop an efficient, time-saving macro for large mailings

- Wrote user-friendly, key-stroke user instructions

EDUCATION

Mt. San Antonio College, Walnut, CA

Associate Science Degree, May 2003

Major: Microsoft Visual Basic Computer Programming

GPA: 3.8

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