customer service, outgoing, teamplayer and gets the job done
Resume:
INGER WILLIAMS
Carrollton, TX 75006
**********@*****.***
OBJECTIVE: To obtain a challenging career in areas of sales/public relations, communications, hospitality, clerical, and/or customer service allowing me opportunities to use my 10+ years experience of excellent customer service skills allowing me to easily communicate with diverse groups/individuals with plenty of room for growth and advancement.
EDUCATION:
Aug 2001 – May 2003 The University of Memphis Memphis, TN
-MAJOR: General Education/Fashion Merchandising
Aug 2002 – Dec 2003 SW Tennessee Community College Memphis, TN
-MAJOR: Oral Communications/Speech Pathology
Jan 2003 – June 2003 Deaf Connect Memphis, TN
-ASL: American Sign Language
* developed skills to communicate with the deaf
EXPERIENCE:
Apr 2005 – present Deaf Connect Memphis, TN
Ø Interpreter
Ø Interpret at various events throughout community including college classes, conventions/seminars, church services, graduations, training/orientations for employment companies, and medical appointments for the deaf
Ø Customer Service Representative
Ø Filing, answering phones, scheduling appointments, handled paperwork/business information for the deaf and their families
May 2007 – Dec 2010 University of Memphis/SWTCC Memphis, TN
Ø Interpreted various classes on both college campuses including but not limited to biology, history, chemistry, business marketing/sales/retail, education, engineering, English, math/arithmetic, and CPR/Red Cross
Apr 2006 – Dec 2008 Gibson Guitar Factory Memphis, TN
Ø Bartender
Ø Event Coordinator Assistant
Ø Handled phone calls for different clients to book events and to proactively handle complaints/issues and to clear up questions
Ø In charge of scheduling employees/events internally
Ø Worked closely with the different promotions’ managers to ensure that the events were ran efficiently and effectively during EVERY event
Ø Events that I handled included weddings, conferences, auctions, concerts, parties, etc…
CUSTOMER SERVICE/PROMOTIONAL EXPERIENCE continued:
1. Nuvo (May 2008 – present)
Ø Promotional model
Ø Educate consumers on beverage ingredients & history of the company
2. Cache (May 2007 – Dec 2010)
Ø Sales Associate
Ø Upscale Clothing Boutique
3. 152 Nightclub (June 2008 – Dec 2010)
Ø Bartender/Waitress
Ø Promotions
4. Fox & Hound (Mar 2004 – Jan 2007)
Ø Waitress
5. Holiday Inn Select (Jan 2002 – Mar 2004)
Ø Front Desk Clerk
Ø Handled all shifts paperwork
Ø Guest check in/check out
References available upon request
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