Customer Service Sales

Kelly Dunning

**** ******* ** • Mountainburg, AR. • B. 479-***-****

******************@*****.***

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Summary:

Realist, straight forward yet fun loving and outgoing, a real people person, aggressive in details, dedicated, quick study and hard working. Strong strategic thinker and team builder with ability to persuade individuals to modify business conduct to create more successful business. Superior skills, passion for great customer care and strong work ethics. Enthusiastic about being an integral part of a dynamic team. Seeking a challenge in the trucking industry with expertise in business management, customer / client communications and negotiations.

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Areas of Expertise & Achievements:

• Hospitality

• Sales

• Research and growth

• Conflict resolution

• Communications with customers and employees

• Achieved partnership of Loadcator LLC., August 26th of 2006 (first

Transportation brokering Co-op Company started in the U.S.)

• Increased clients and customers 50% over a 3 month period

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Experience:

Hospitality

• 17 years of Experience

• Management

• Food Service

• Alcohol and Beverage

• Customer Care

Loadcater LLC. (d/b/a Logistics Bank) – Co-Owner & Interim CEO 07-07 to 02-09

Loadcator LLC. - A Freight brokering co-op created by 14 members

• Managed all operations of the company

• Develop and implemented company contracts, policies and procedures

• Developed and coordinated trouble shooting protocol

• Marketing and advertising

• Client and customer credit approvals

• Process company credentials for authority and bond

• Hired, trained and instructed company agents

• Performed agent reviews and disciplinary actions

• Analyze and verify financial reports for business transactions

• Maintain company files

Loadcator LLC. - Treasurer and Accounting 11-2006 to 02-2009

• Auditing

• Process AP & AR, Bank deposits and reconciliation

• Process and distribute payroll, settlements and commissions

• Track and confirm all company bookings

• Process tax filings

• Order supplies, monitor and maintain adequate inventory

Badger State Western – Owner Operator 07-1999 to 05-2006

(Trucking Company)

• Bookkeeping & Auditing (including settlements, logs and inventory)

• Scheduling and routing

Happi-Trailz Transport – Owner 04-2006 to 02-2009

(Agent/partner of Loadcator LLC.)

• Operations management

• Contracting

• Track and confirm pick ups and deliveries

• Sales, communications & negotiations

M.K.S. Express – Office Operations 07-2006 to 03-2009

(Trucking company)

• Bookkeeping & Auditing including settlements and logs

• Dispatching & Routing

• Contracting

• Scheduling pickups and deliveries

• Licensing and fuel tax reporting

FTL Logistics/FTL Custom Commodities- Freight Broker/Fleet Coordinator

09-2010 to 10-2011

• Customer Recruiting

• Carrier Recruiting

• Driver Recruiting

• Customer Service

• Fleet Coordinator

________________________________________________________________________Education:

Indianola High School-General Diploma Indianola, Iowa

Broker Office Training Youngstown, AZ

Office and account management coursework for professional/personal enrichment

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References: please use Kelly Jorgensen Dunning

Michelle Powell

Perfect Paws-Owner-nail technician

Club Del Sol

C. 920-***-****

Amy Panikkar

Jewelry Sales

479-***-****

Carey Beller

Nurse

C. 479-***-****

COLLEAGUES

Bob Patterson

Greatwide Dallas Mavis

B.916-***-****

Nick Lechner

JRT Inc.

B. 800-***-****

B. 812-***-****

Jerry Swiltalski

Standard Distribution

B. 262-***-****

C. 262-***-****

Mike Cartwright

Owner Operator

C. 775-***-****

Contact this candidate