Jerald Grenn

**** *********** ***

Schwenksville, PA 19473 Certified Green Belt, Six Sigma

561-***-****

xblmj2@r.postjobfree.com

PROFESSIONAL SUMMARY

• Excellent strengths in re-engineering business processes and defining continuous improvement processes, recognizing and accelerating peers' strengths, and building powerful teams that can conquer any obstacle.

• Management of cross functional teams of developers, BA’s and QA Test Team.

• Successfully manage schedule of deliverables.

• A true perfectionist, with service-driven sensibilities and an uncompromising commitment to customer satisfaction.

• Effectively manage multiple tasks concurrently, adapting easily to new projects, teams, systems and tools.

• Excellent with communications, able to articulate all aspects of the project to Sr. leadership, business and all lines of stakeholders.

Specialties

• Production Change Requests/SDLC Documentation (SOX)

• System Implementation

• Data Management / Warehousing

• Research and Development

• IT Risk Analysis

• PMO Deliverables

• Mainframe Installations

• Waterfall and Agile Methodologies

• Executive Presentations

• Due diligence/mergers

• Troubleshooting – Issue Resolution

HIGHLIGHTS OF QUALIFICATIONS

• Management of onsite teams, project planning, budgeting, cost/effort estimation, cost/effort tracking, risk assessment, project communication and project process improvement.

• Perfected technique of using input from Technology and Business Partners in establishing, documenting and communicating the overall testing strategy and approach for the program, including interaction between Business Analysts, Technicians, Quality Assurance, and Clients.

• Advanced practices of effectively adhering to Software Development Methodology process, practices, and deliverables.

• Create project plans and diagrams using Visio plus MS Project, and maintain project expense reports, staying within budget.

• Oversee full project lifecycle & coordinate test environment and data.

• Complex IT environments, interfacing and integrating applications.

• Excellent communication, presentation, analytical and interpersonal skills.

• Developing Master Test Plan and Master Test Strategy

PROFESSIONAL EXPERIENCE

Sr. Project Manager / GSI Commerce, an Ebay Company

King of Prussia, PA 2/2012 – 9/2012

• Lead software development project through entire lifecycle, from charter to close phase using both agile and waterfall methodologies

• Oversee major retail client’s upgrade of ecommerce platform.

• Effectively establish and manage scope and budget of upgrade from planning to close phase.

• Create and manage entire MS Project Plans and Visio Documentation through the lifecycle of the client upgrade.

• Constant visibility of all aspects of the project communicated through daily team meetings and weekly department meetings.

• Determine change requests and mitigations plans for any possible assumption or scope changes throughout project lifecycle.

Program Manager / Sr. Project Manager / Wachovia Securities / Wells Fargo Advisors

Charlotte, NC 9/2010 – 2/2012

• Manage several complex IT projects, project managers and all resources during entire timeline of projects to installation and close phase using waterfall methodology.

• Created project documentation for projects, scope document, project scheduling, test documents and implementation documents.

• Responsible for drafting and updating MS Project schedules throughout entire lifecycle of projects.

• IT audit risk/compliance requirements and controls for sustainable processes, tracking project risks and issues, determining mitigation plans etc.

• Responsible for escalation of project issues and risks to business and 3rd party partners.

• Effective delivery of projects through use of Project Management (PM) processes as standardized by the Project Management Institute (PMI)

• Functional Business Process Analysis and Strategies Software Products

• Skillful in the identification of strategic plans to improve data quality, increase productivity, reduce cycle times and enhance customer satisfaction

• Ensure initiatives are delivered on time, within budget and meet Critical to Quality (CTQ) metrics of business partners.

• Expert knowledge of business operations to drive software technology recommendations that address the strategy, functional requirements of the customers and the industry direction

• Successfully manage Project Life Cycle from Define, Measure, Analyze, and Improve to Post-implementation Control

• Balance Process Design with Project Management via conceptual thinking and strategic planning

• Scheduled and facilitated daily and weekly project team and business leadership meetings.

Project Manager, Wachovia / Wells Fargo – National Call Center

Charlotte, NC 2005-2010

• Lead software development projects through entire lifecycle, from charter to close phase using waterfall methodology.

• Scheduled and facilitated daily and weekly project team and business leadership meetings.

• Identified and documented scope of projects, created project plan, created budgets and work plans, assigned tasks, obtained resources and conducted meetings to reviewed progress and organized work effort.

• IT audit risk/compliance requirements and controls for sustainable processes, tracking project risks and issues, determining mitigation plans etc.

• Create project plans and diagrams using Visio plus MS Project, and maintain project expense reports, staying within budget.

• SAP & Oracle Data Management (FICO Modules) Data Analysis and Integration

• Managed Scope and business requirements gathering and support customers for justification of change requests for upgrades within National Call Center.

• Use Six Sigma DMAIC principals to improve amount of loans that make it to the final closing table, thus ensuring an overall increase in revenue.

• Monitoring Customer Satisfaction: Engaged customers in periodic customer satisfaction surveys,

Home Mortgage Consultant, Wells Fargo / Wachovia

Charlotte, NC 2004-2005

• Originating new loans from centralized call center. Inbound & outbound calling.

• Submit applications to credit analysts for verification and recommendation.

• Handle customer complaints and take appropriate action to resolve them.

• Work with clients to identify and achieve their financial goals.

SENIOR PRODUCER, WXEL TV-42 PBS

Boynton Beach, Florida 1995-2004

• Managed 2-12 crew members depending on the size of the set/storyline.

• Wrote, shot, edited and produced three 4-8 minute stories weekly for South Florida Today, a live magazine-style program covering education, community interest and investigative news pieces.

• Achieved story deadlines by wrapping up all pieces within five business days from start to finish.

• Performed research, interviews and shooting and also performed the voiceovers for many spots.

EDUCATION

Bachelor of Science / Computer Science

ITT Technical Institute, September, 2011

Bachelor of the Arts / Communications

Minor in Business

Florida State University, May, 1995

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