***** **** *** • SURREY, BC • V*S *T*

PHONE 604-***-**** • E-MAIL xblf24@r.postjobfree.com

KATIE E. RUFFELL

OBJECTIVE:

A customer service position within an established and growing company where I can utilize and expand my current skill set while pursing an education.

SUMMARY OF QUALIFICATIONS:

CUSTOMER SERVICE:

Five years of customer service experience. Provided site assistance and other technical support for Full Tilt Poker and eBay clients through a live chat forum and e-mail. Positions required that metrics be met in quality, resolution, satisfaction and productivity.

MULTITASKING:

Was responsible for managing and completing several client projects on a daily basis at Staples Inc. Was also responsible for assisting multiple clients at once for Full Tilt Poker, eBay and Perfect Health Spa.

LEADERSHIP:

Trained new associates in customer satisfaction and resolution for eBay Inc.

CLIENT RELATIONS:

Ensured all client concerns were fully understood and resolved in a timely manner. Also acquired client relation skills through treatment consultations and client work at Perfect Health Spa.

WORK EXPERIENCE:

04/08-11/09 Tiltproof Inc. (Full Tilt Poker) New Westminster, BC

Customer Service Representative

11/07-02/08 Perfect Health Spa Vancouver, BC

Spa Therapist/Receptionist

01/06-05/07 eBay Inc Burnaby, BC

Internal Support Representative

09/05-01/06 Staples Business Depot Surrey, BC

Copy Center Associate

EDUCATION:

2008 Kwantlen Polytechnic University

2007 Pacific Coast University College of Holistic Medicine

2005 Fraser Heights Secondary

REFERENCES:

Available upon request