Customer Service Years Experience

David Mata **** Lydian Ct., Las Vegas, NV *****

________________________________________

*****.****@****.*** • 702-***-****

Claims Adjuster

Summary

Casualty Claims Representative with AAA Insurance Company for about 7 years. Progressive advancement to Casualty Claims Adjuster based on personal and professional growth, and attainment of goals and objectives. Dedicated to providing exceptional insurance services to clients. Recipient of the Stellar Award for outstanding claims settlement stats and customer service.

Professional offering over two years of experience in management, consulting, safety training in the insurance industry. Outstanding communication, interpersonal, analytical, and decision-making skills. Demonstrated success managing projects to completion.

Experience

AAA Insurance, Las Vegas, NV 2003 to 2010

Casualty Claims Adjuster

Competent in all phases of claims handling. Exceptional customer service while investigating, evaluating and resolving auto and injury claims. Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative adjuster by being fair, honest, swift, and willing to help others when needed; effectively resolving conflicts at appropriate times.

• Over six years experience investigating, interviewing, and evaluating General Liability, Auto Liability, PIP claims.

• Greater than five years experience handling injury claims, ability to review and analyze medical reports, identify suspected fraud.

• Received numerous compliments from claimants and insureds regarding claims handling experience.

Traffic Control Service, Inc., Las Vegas, NV 2000 to 2002

Safety Officer

Directed and coordinated safety and training of workers in organization to ensure continuing operations, loss prevention, and increase productivity. Performed facility safety inspections. Implemented corrective action plan to solve problems. Established and maintained comprehensive and current record keeping systems of activities and operational procedures in business office. Conducted and directed investigations; participated in arbitration and legal proceedings to resolve complaints and violations of laws. Facilitated in the investigation and handling of workers compensation claims.

• Inventoried, organized, and created a Material Safety Data Sheet database bringing organization into compliance with applicable laws and regulations.

• Team player that instills motivation and team spirit to accomplish goals.

• Created and monitored vehicle inspection database that resulted in 75% fewer damage reports, greater driver productivity, and facilitated maintenance schedule.

Highway Rentals/Highway Technologies, Reno, NV 1992 to 2002

Safety Officer

Monitored safety of field personnel. Facilitated and monitored personnel safety practices according to ensure compliance with applicable laws and regulations. Investigated and prepared loss reports. Facilitated in the investigation and handling of workers compensation claims. Effective in stressful situations.

• Developed, and implemented safety and equipment training that resulted in fewer losses, and greater productivity.

• Effective open communication. Express self very well. Can make a point and convincingly express an opinion

• Highly organized with attention to detail and ability to service several transactions simultaneously

• Motivated, efficient, accurate and detail-oriented

Education

University of Texas at San Antonio, San Antonio, TX 1989-1992

Occupational Therapy, Minor: Psychology

Course of study dictated by several Occupational Therapy schools with varying prerequisites. Primary course of study in psychology.

Skills

• Decision making, analytical, problem-solving, negotiation and organizational skills

• Ability to communicate effectively over the telephone using active listening skills

• Adept in customer service

• Knowledge of ICD9 and CPT Codes

• Knowledge of insurance and medical terminology

• Strong math, computer, and typing skills

• Profecient with internet technology, e-mail, MS Office Professional

• Ability to work extended hours and weekends

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