ENTRY LEVEL

Yara K. Ramirez

**-**** ****** *** #* West New York, NJ 07097

Mobile: 201-***-**** / ******@*****.***

OBJECTIVE To find a position where I can utilize my skills to flourish as an individual, but also learn the perks of being involved and growing with a great team!

EDUCATION

Sept. 2007 – March 2008 Parisian Beauty Academy,

a Paul Mitchell Partner School, Hackensack, NJ

Major: Cosmetology

Sept. 2001- June 2005 Memorial High School, West New York, NJ

High School Diploma

WORK EXPERIENCE

October 2008 – Present Sheraton Hotels, Weehawken, NJ

PBX Operator/Guest Services/Front Desk Agent

• Assign rooms and issue room keys or cards

• Provide information about services available in the hotel and in the community

• Verify customers' credit and establish how the customer will pay for the accommodation

• When guests checks out, desk clerks:

Review accounts with them

Receive payment for accounts

Balance cash accounts

Advise housekeeping which rooms have been vacated and are ready for service.

• Keep an inventory of rooms reservations

• Respond to reservation enquiries

• Answer telephones and take messages

• Record guest comments

• Deal with customer complaints or refer dissatisfied customers to a manager

• Input guest inquiries into Starguest Response program

• Send proper member of our team to fulfill guest requests

• Provide directions, accommodation requests, and various aspects of customer service..

• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees

• Provides information on local eateries, ferry service, local attractions, etc.

Aug 2008 – Nov 2008 Anthony Davids, Hoboken, NJ

Hostess

• Schedules dining reservations and arranges parties or special services for diners.

• Greets guests, escorts them to tables, and provides menus.

• Adjusts complaints of patrons.

• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations

May 2007 – March 2008 Empire Fitness Clubs, Hoboken, NJ

Front Desk Supervisor

• Checking in members, assisting them with any questions, inquiries, issues and /or concerns

• Answer phones, mail outs, fax, and other miscellaneous office duties

• Laundry; fold & put towels in proper area

• Set up personal training sessions for members, appointments with prospective members and the membership advisors, & specific class appointments and provide the schedule

• Take payments for drinks, power bars, and retail sales

• Provide superior customer service at every moment possible

• Scheduling members, Point Of Sale, inputting memberships & personal trainer scheduling

• Responsible for daily closeouts, payments received, and credit card transactions

• Light maintenance when/if needed

• Training new employees

July 2006 – February 2007 Zoni Language Centers, West New York, NJ

Admin Assistant / Student Service Rep/ Bursars Office Rep

• Utilized bilingual skills in everyday to assist student body

• Registered students (via walk-in or telephone inquiries)

• Appointment setting

• Interviewing, qualifying, and enrolling students in our English, TOEFL, or Business programs

• Provided administrative support to the Operations team by working

• Bursar’s Office: tracking the attendance & payments of students

• Processed enrollments & verifying information

• Made sure students fulfill their attendance requirements

• Provided a high-level of customer service to the student population

• Performed basic secretarial and administrative support duties

SKILLS AND ASSETS

Bilingual (English and Spanish), Aphelion Check Free (touch screen), 70 WPM, Certified advanced proficiency in Microsoft WORD, PowerPoint, as well as proficiency in Microsoft Excel, advanced familiarity with Internet, copier, & facsimile equipment. Excellent verbal and written communication skills.

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