Project Manager Test

Charu Bhatia

Phone: 732-***-****

*************@*****.***

Professional Summary

Over 7 years of diversified experience in the field of software testing and instructional designing. Worked in various web and client/server environments as a QA-professional

• Performed both manual and automated testing of Web and client-server applications.

• Developed test plans, test scenarios and test cases from business, technical and functional requirement.

• Performed System, Integration, Functional, Black Box, Smoke, GUI, Back-End, Load/Performance testing.

• Performed Functional, Regression, GUI, positive-negative, black box, data driven testing.

• Performed Back-end testing using Unix commands and SQL.

• Identify and troubleshoot software problems in HTML and XML

• Used Quality Center, Clear Quest for test planning and bug tracking.

• Status reporting and review of project progress to management.

• Review of deliverable documents of the project.

• Participation with customer and team review meetings

• Designed and structured the instructional content.

• Story boarding (scripting), designing and writing questions for testing the learner.

• Written and created help files.

• Edited the instructional content.

• Communicating with graphic designers/visualizers and Subject Matter Experts.

• Assembling the course/module, testing, fixing, and dispatching it.

Skills

Testing Tools

Win runner 7.5/7.0, QTP 9.2, SOAP UI 3.6.1, Quick test Pro 10.0

Bug Reporting

Quality Center 10.0, Clear Quest 2003, Service Center 5.1, JIRA

Databases

DB2, Informix, Sybase, SQL Server

Languages Unix Shell Scripts, Java, C/C++, Visual Basic, HTML, XML

Operating Systems

UNIX, Windows NT/XP/2000/9x, MS-DOS

Tools

Adobe Acrobat, MS Office, Paint Shop Pro, Putty, Secure Shell

Networking Telnet, FTP, TCP/IP

Project Details

IEEE

Piscataway, NJ

QA Analyst May 2011 – Till Present

IEEE sponsors more than 1,100 annual conferences and meetings worldwide. IEEE is also highly involved in the technical program development of numerous events including trade events, training workshops, job fairs, and other programs. IEEE Conference Exchange (ICX) Program is designed to simplify organizing conferences for IEEE, through event-based services and portfolio management capabilities. For IEEE Conference Services, ICX provides for a centralized operational foundation that will enable flexibility and scalability for backend operational processes.

Responsibilities:

• Understood business requirements and data mapping documents

• Worked with programmers, project managers and business team members to develop test plans and test cases for the web services and Internal and External UI.

• Implemented, maintained, and executed test scripts in SOAPUI Pro for functional, regression and load testing for the web services

• Executed test cases manually for the ICX external and internal UIs and started to create test scripts in Quick test Pro.

• Handled defect management using Quality Center

• Participate in requirements reviews & technical design reviews to ensure user requirements are met

• Ran SQL queries on the Oracle and Informix Databases to read and write values for testing

• Review software requirements for completeness, testability, and adherence to standards

• Liaise to coordinate with development teams regarding testing efforts/defects/fixes

• Escalated critical issues to superiors and affected teams

• Executed scripts to test both web services and graphical user interface

• Reported weekly status to the management and provide metrics as required for the dashboards

• Ran shell scripts for test the deployment scripts

• Performed smoke and regression tests for SIT, QA, and UAT after relevant deployments

Environment: SOAP UI 3.6.1, Quick test pro 10.0, Composite, Doc Publisher, Weblogic, Oracle SQL Developer 3.0.04, Quality Center 10.0, Informix, DB2 Table Editor Version 4.3, Microsoft Excel, Visio, Putty.

JStor

Princeton, NJ

QA Analyst Nov 2006 – Jan 2010

JStor is a not-for-profit organization with a mission to accelerate the productive uses of information technologies for the benefit of higher education around the world. JStor’s plants initiative websites www.aluka.org and plants.jstor.org includes a wide variety of high-quality scholarly materials contributed by partners, ranging from archival documents, periodicals, books, reports, manuscripts, and reference works, to three-dimensional models, maps, oral histories, plant specimens, photographs and slides.

Responsibilities:

• Developed test plans, test scenarios and test cases from business requirements and UI specs.

• Developed System Test Specification with Test scripts for Functional and System Integration Test using Quick test Pro

• Executed test scripts according to the defined process on IE, Firefox, and Safari browsers

• Reported and tested defects using JIRA and Bugzilla

• Edited and Validated XML documents to test the Metadata

• Identify and troubleshoot software problems in HTML and javascript

• Communicated with Project Managers, Usability Specialist, User Services Manager, Application Developers to keep myself updated with the requirements for testing and develop estimates for test execution

• Established a Traceability Matrix that included Business Requirements, UI Specifications and Test Case Ids

• Completed back-end testing of the content tool Xumba by running set of SQL queries and shell scripts

• Tested the integration of RSS feeds functionality using the IE and Google RSS readers and the urls leading to facebook, Flickr and Twitter

• Completed Integration, Functional, Regression, System, and Post Production Testing

Environment: Java, J2EE, Resin, Javascript, Literatum, MS SQL Server, Site Editor, MS Office, Windows XP, Unix, XML, HTML, Unix shell Scripts, QTP 9.2, JIRA, Bugzilla, Xumba.

ADP

Roseland, NJ

QA Analyst Apr 2006 – Aug 2006

The Windward Portal Framework consists of the Self Service functionality and interoperability with the ADP products and services. The goal of this project is to present ADP's brands via the Internet by leveraging portal, workflow, interoperability, reporting and business process modeling technologies to enable user work and event flows to accomplish tasks within ADP's HR, Benefits and Payroll services.

Responsibilities:

• Developed test plans, test scripts and test cases

• Communicated with Project Managers, Systems Architects, Systems Analyst, DBA's and Application Developers to gather requirements for testing and develop estimates for testing execution

• Developed System Test Specification with Test scripts for Functional, System Integration Test and User Acceptance Test

• Executed test scripts according to the defined process

• Responsible for finding defects and level of risk associated with each; keeps thorough records of defects; updated defects as status changes and reported to management on an ongoing basis the status of defects by using CQ (Clear Quest V2003)

• Involved in root cause analysis of all defects reported during project or product testing

• Established a Traceability Matrix that included, User Requirements, Functional Requirements and Test Case Ids

• Analyzed Test Script Results and Test evidences and ensured that all requirements were successfully tested and wrote Test Summary Report

• Involved in setting up the QA environment for SIT and UAT testing

• Coordinated with Core development Team, Project Team, Sub teams and Business Representatives to ensure SLC deliverables are consistent and meet requirements and business needs in estimated time

Environment: Java, IBM DB2, Oracle DB Server v9i, MS Office, IBM WebSphere Application Server version 5, Oracle 9i Client, Unix, Windows NT, Rational ClearQuest 2003.

BMG Columbia House

New York, NY

QA Analyst Oct 2005 – Mar 2006

BMG Columbiahouse is an online DVD and CD club. Customers can become members from the join site dvd-movies.columbia.com after paying a membership fee and then can access columbiahouse.com after getting a username and password. The environment was migrated from Websphere to JBoss. Their Canadian website columbiahousecanada.com was changed a lot as per the legal requirements to show the prices in the shopping cart and receipt page.

Responsibilities:

• Developed test plans, test scenarios and test cases from business requirements

• Participated in Business requirements and test document review meetings

• Performed GUI, functionality, full-circle, end-to-end and regression test

• Written, modified and executed manual test scripts using Test Director

• Worked closely with developers to resolve the defects and close them

• Coordinated with Project manager and other point of contacts in their Canada and Terra Haut locations to gather necessary information to get going

• Report and track defects using Test Director and Quality center

• Generate defect reports using Test Director

• Tested the browser compatibility with Windows Media Player and Real Player to play the free Music samples available on the website.

• Used Putty for running Unix shell scripts to connect to and access the remote Mainframe servers databases.

• Ran SQL queries to find out different type of customers for testing.

• Tested complex process flow of the Undeliverable e-mail in the E-primary project by running a lot of SQL queries to verify results.

• Coordinated with Change management to resolve issues with the test builds

• Provide and meet estimates and timelines for the completion of the project

Environment: Java, JSP, Websphere, Jboss, Mainframe Server, Informix, Putty, MS Office, Squirrel SQL client 2.1, Unix, Windows XP, Test Director 8.0.

LL Bean Inc.

Freeport, ME

QA Tester May 2005 – Sep 2005

llbean.co.jp is a Japanese website of the parent company LL Bean. This website is designed and targeted for Japanese speaking customers living in Japan. llbean.co.jp environment was migrated from Websphere 5.1 to 5.6 environment.

Responsibilities:

• Developed test plans, test scenarios and test cases from business requirements

• Testing GUI, functionality and do regression test

• Written, Modified and executed manual test scripts

• Report and track defects in Service Center

• Facilitate meetings and conference calls with the development team

• Provide and meet estimates and timelines for the completion of the project

Environment: Java, JSP, Websphere 5.6, DB2, Unix, Windows XP, MS Office, Winrunner7.0, Service Center 5.1, VM Ware Workstation 4.0.

GE Capital Services

Delhi, India

Instructional Designer Aug 2000 - Mar 2001

GE Capital Services had started an e-learning division for providing technical writing services to GE in USA. As a technical writer, I have developed Web-based training (WBT) for GE Financial Assurance, GE Card Services, and GE Industrial Systems USA.

Responsibilities:

• Designed and structured the instructional content

• Rewritten and edited the content

• Designed and written the questions for testing the learner

• Undertaken fixes and suitable content modifications as desired by the client and dispatching the storyboards as per the plan

• Streamlined strategies for project implementation

• Coordinated with Graphic Designers and Subject Matter Experts

• Tested the module

• Communicated with client through fax, e-mails and conference calls

• Conducted training sessions for other team members when required

NIIT Technologies

Delhi, India

Instructional Designer Mar 1999 - Jul 2000

NIIT has created media-rich Computer-based training (CBT) packages that engage learners in interactive learning experiences using graphics, animation, audio and video. As a technical writer, I have developed CBT for NETg, USA, in technical courses including Mastering C++ series, Networking Essentials series, Windows 2000 System Administrator – Security series.

Responsibilities:

• Designed and structured the training content and questions for testing the learner

• Written clear, concise and accurate, training technical information into simple-to-understand English

• Edited the instructional content

• Coordinated with Graphic Designers and Programmers/Subject Matter Experts

• Created Help files for the course

• Tested and Fixed the course

• Communicated with client

• Participated in Client Product Presentations

• Conducted Writing Style Trainings for the new joiners

NISTADS

New Delhi, India

Technical Writer Jun 1999 - Jul 2000

NISTADS is National Institute of Science, Technology and Development Studies. It is one of the 43 labs of Council of Scientific and Industrial Research (CSIR). CSIR publishes and annual magazine including the details and achievements of all the labs all over India.

Responsibilities:

• Communicating with lab Scientists

• Written and Edited the content for the magazine

Education

Bachelors in Sciences

Meerut University, Uttar Pradesh, India

Diploma in Software Development & Systems Management

NIIT, New Delhi, India

Japanese Language course

Meguro Japanese Learning center, Tokyo, Japan

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