Customer Service Sales
Resume:
priscilla mascia
Wappingers Falls , *****
********@*****.***
Objective: To obtain a position, where my amazing interpersonal skills, outstanding customer service ethics and strong technical skills, can be put to use in industry‘s where I have extensive experience such as sales, marketing, public relations or printing and graphic arts.
University Prep Center February 2011 - present
Education Counselor
Worked on the Five 9 Dialer
Provided exceptional customer service
educated parents on the benefits of having students prepared for upcoming ACT & SAT Tests.
Implemented over 500 inbound/outbound calls per shift.
Successfully finalized many sales on different educational packages to meet customer‘s needs.
FedEx Office December 2009 - September 2010
Center Specialist
Implemented proper solutions for clients project needs.
Provided exceptional customer service, using excellent interpersonal skills, anticipated all
clients needs, suggested alternatives and carried out skill full problem solving.
Performed excellent consultative selling to customers.
Implemented customer orders, helped with pricing information,
While explaining the benefits of digital printing technology to clients.
Operated the Point of Sale terminal (POS).
Took lead responsibility for digital imaging, scheduling and running black and white or color
Production on full service orders, including finishing services and large job management.
Applied knowledge of theory technique, to achieve the highest possible quality on all projects.
Produced work in accordance to pre-established priorities of customer projects.
FEDEX COMPANY COMPLETED TRAINING :
* CCT - Training: Cold Calling Training ~ December 2009
* Ops RED3I Training ~ April 2010
PS Graphics & Restoration SEPTEMBER 2007- DECEMBER 2009
President
Established many accounts with corporate companies and small business.
Designed and produced corporate and private books. Which Included
the design, production and binding.
Intricated photo editing, restoring & prototype design.
Sold many vendor Invitational designs as well as my own invitational designs.
Designed and produced company and private photo tee-shirts handbags, children‘s puzzles,
mouse pads and other personalized novelty items
Rennen International SEPTEMBER 2007- DECEMBER 2009
Assistant Creative Director, Production Manager
Responsible for the design of their annual sales catalogs.
Worked closely with the sales department on deadlines, to insure catalog would be ready for sale events
such as Sema‘s Auto show.
Visual Reference Publications Inc. AUGUST 2003 - SEPTEMBER 2007
Creative Director, Production Manager
Daily tasks included designing project pages, verbal revisions over the phone, completing mark ups and working with the proofreader on copy revisions.
Also color corrections, emailing soft proofs to firms placing follow up calls to keep book productivity at a
constant productive pace.
Retouched and edited photos along with removing unwanted objects per architects or marketers request.
With the direction of the Editor in Chief I solely completed the design and production of many successful architectural books meeting very demanding deadlines.
Many books included over 40 firms which consisted of handling over 40 marketing directors at a time. Each Title were
over 300 pages and included both text and images.
I executed all designs to meet very high standards using a professional grid and consistent designs.
Responsible for presenting book jacket designs to the board for their approval.
Worked closely with the printer over seas to ensure best printing quality was executed and was responsible for all
pre-press production.
I worked with sales representative to design marketing packages and advertisers packages for prospective clients including many promotional pieces.
Responsible for coordinating many book shows along with setting up booth displays. During each show I was responsible for displaying books, selling books and meeting with prospective architects and architectural firms and to sell pages in many of our different books.
Bronx Design Group JUNE 2002 - AUGUST 2003
Graphic Designer
Designed print materials including newsletters, brochures, menus, professional stationary and marketing kits.
Executed the intricate task of editing and restoring photos, and logos. Prepared many projects for the printing process, as well as negative development and printing plate production.
Worked closely with the on-site printer and offset press, Implemented type setting on several annual correspondences.
Computer Skills: Quark Xpress, Adobe Illustrator, Adobe Photoshop, Adobe Type Manager, Corel Draw, In-Design. All major desktop publishing programs.
Education:
Katharine Gibbs School GRADUATED MAY OF 2002
Associate Degree in Visual Communications
Belmont Italian American Theater (B.C.A.Y) July-1992 - September 1999
Creative expression Classes & Youth center was a non-profit org. To help raise money for the community I would solicit local vendors, I performed in plays and was involved with backstage set design, prop managing and
on set lighting. This agency taught young adults very key ingredients for success in all aspects of any professional career such as Creative Expression which also entailed Acting, Public Speaking and Creative Writing.
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