Customer Service Project Manager

DERWIN B. HICKS Email: ******.*****@*****.***

*** **** ***** *********: 404-***-****

FAIRBURN, GA 30213

RESUME OF QUALIFICATIONS

EMPLOYMENT HISTORY

**** –2010

City of Atlanta Department of Aviation Planning and Development

Graphics & Information Digital Media Display Inspector

Regulate that all signage proposed and current are in compliance with DOA guide lines

Manage signage improvement projects, approve software and content development

for digital media Info, supervising the on-site management of sub-contractors and

vendors by ensuring that all work is performed according to established practices;

Assisted Architects and Engineers on project scopes & project drawings, responsible for way finding signage applicable to new construction and signage upgrades on existing structures, responsible for providing design/drawings specifications and corrections, supervisory & providing construction details to contractors on site, and supervised facilities preventative maintenance projects.

2000 – 2010 Classic Computer Solution

Computer Technician/Network Tech

Responsible for performing analytical, technical and administrative field work in the planning, installation and support of Mac book & Mac

Pro new and existing desktop and laptop systems, printers, wireless devices and peripherals. Communicates with end-users to determine needs, schedule work, and provide basic training on all hardware and some software.

Configures and deploys laptops in a corporate wireless environment. Provides on-call support in a 24 x 7 environment.

Responds to, diagnoses and resolves personal computer, workstation and application-related problems through discussion with users; delivering remote technical support. Provides on-call support.

Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with hardware and software (networked and local); performs necessary investigation, analysis and evaluation to resolve problems.

Maintains response time to customers that is within the customer service standard, Coordinates with technicians and/or vendors and schedules appropriate services to meet organizational and individual needs.

1996 – 2006 Sign Classic

Owner/Operator/Project Manager

Responsible for performing analytical, technical and administrative field work in the planning, installation and support of new and existing signage systems, printers, wireless devices and peripherals. Communicates with end-users to determine needs, schedule work, and provide basic training on all hardware and some software.

Responds to, diagnoses and resolves signage and application-related problems through discussion with users; delivering remote technical support. Provides on-call support.

Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with digital and LED signage performs necessary investigation, analysis and evaluation to resolve problems.

Maintains response time to customers that is within the customer service standard, Coordinates with technicians and/or vendors and schedules appropriate services to meet organizational and individual needs.

1990 –2006 Fulton County Board of Commissioners General Services Department

Graphics & Wayfinding Information Signage Manager

Supervise all county wide incoming projects and contracts; supervising the on-site management of subcontractors and vendors by ensuring that all work is performed according to established practices implements budget control.

Develops and designs public information signs, name plates and department labeling using computer graphic; designs, scans and imports art onto pages; using a variety of software such as Corel draw x3; Adobe CS3, and Flexi Sign Systems; designs and provides technical advice to employees, contractors and planners; updates existing publications.

Professionally manage and maintain the company truck and other equipment assigned, field installation or service experience for exterior signage.

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Education High School Diploma – 1986

M.D. Collins High, College Park, Georgia

Certificate of Completion

CompTIA A+ Certified IT Desktop Technician #COMP001002204848

Skills Hardware and Software Installation

Hardware: Laptops,apple mac notebooks, All IBM x86 style PC components, HP/Compaq/Dell/Apple etc.

Printers, Scanners, Servers, Blackberry/PDA/Pocket PCs

OS/Platforms: Server 2006, Windows Vista/XP/2000/NT 4.0/98/95, Palm OS MS DOS 6.22

Software: Microsoft OS (98, XP, Vista, Server 2006) , Mac OS x9 Adobe Design Premium CS3, Antivirus,

Spyware and other Malware Removal tools, Registry optimization general PC clean-up tools

PC Experience: Software Installation, Hardware Configuration, Repair, Troubleshooting

Remote software: Net-Meeting, Log-me-in remote, Remote Assistance

Networking Experience: High speed modem & router TCP/IP Configuration, TCP/IP Troubleshooting, Network Troubleshooting

Strengths Self motivated, Reliable, A Professional Attitude,

Thorough, Competitive, Energetic and Excellent customer service skills.

PERSONAL DATA: Excellent Health, Willing to travel, references furnished upon request.

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