Sales Manager
Resume:
SUSAN J. FANTL
*** ***** **** ******, **** Allis, Wisconsin 53214
********@*****.***
~ SALES MANAGER ~
SUMMARY OF QUALIFICATIONS
- Multi-faceted, accomplished and strategic operations manager, with a distinguished career in the corporate industry and a solid reputation for spearheading growth and creating long-term value. Skilled at executing sales programs and marketing strategies for national and international companies.
- Innovative professional with proven expertise in inside sales management, organization building and operations management. Frequently consulted for high-level financial decisions, rapid conflict resolution, and core analysis of training and development.
- A visionary leader with well-defined management skills and powerful communication, problem solving, and analytical aptitude. Directly involved in positions of increasing responsibility and authority.
- Committed to seeking ways to improve existing processes and procedures toward achievement of corporate goals and objectives.
Core strengths include:
Business Development ~ Sales Leadership ~ Customer Service ~ Project Management
Data Management ~ Revenue & Business Expansion ~ Strategic Planning and Analysis
EXECUTIVE CAREER HIGHLIGHTS
Took high-profile role, rapidly increasing sales performance and generating repeat business by grooming staff to facilitate client loyalty.
- Created and implemented integrated sales and marketing programs for corporate clients, driving growth through increased sales and marketing productivity, customer retention and loyalty.
- Surpassed yearly growth targets for client programs, including a 267% increase over goal for financial industry.
- Secured $15.3M of sales funnel for a technology company in 9 months.
- Obtained longer term contract by outperforming transportation client control group by 158%.
- Spearheaded large internal and external cross-functional teams to support and strengthen key program needs.
- Achieved an average of 30% over goal for the project profit of programs managed.
- Successfully penetrated top financial industry accounts to assist year-over-year growth by 48%.
- Performed monthly, quarterly, and annual analysis of results, ensuring achievement of key program revenue and return on investment (ROI) targets.
- Worked collaboratively with client leadership in boosting sales effectiveness by 35% through process improvement for key manufacturing client.
- Established new product launch campaigns, driving sales revenue increases to 40% for a lens manufacturer client.
- Exceeded monthly service levels for office furniture manufacturer while proactively doubling sale lead production.
- Attained peak improvement results as one of the top 10 financial accounts merged with a ‘like-sized’ VISA bank.
- Established a reputation for continuously handling increasing responsibilities by earning 5 fast-track promotions in tenure with company.
CAREER OVERVIEW
Sales and Marketing Strategies
- Outperformed the quality and integrity of results as reflected in the completion and accuracy of sales orders, qualified lead sheets and program opportunities.
- Strengthened account profiles and monthly market scan questions in CRM tool to administer trends on the documenting industry.
- Expertly provided and oversaw account profile and market scan analysis.
- Utilized program reporting to render analysis of activities, results and key learning to ensure compliance of program with monthly, quarterly and annual goals attainment.
Business Operations and Management
- Recouped the development and implementation of standard operating procedures, continual processes improvements, along with performance and variable compensation plans.
- Successfully executed program budgets ranging between $1M and $5M annually.
- Streamlined the entire program/project quality measures, ensuring all client expectations were met.
- Brought TEC behavioral hiring process to completion, and proactively conducted initial and on-going trainings.
- Authored call guides, FAQs, qualified lead forms as well as overcoming objections and other email templates to provide the necessary tools for successful implementation and results.
Client Relations and Negotiation
- Built and maintained client relationships, satisfaction and new business development built on trust, communication and professional approach.
- Pioneered, evaluated, and introduced relationship management tools to improve share of wallet client industries.
- Provided coaching and feedback from monitoring customer interactions.
Organizational Leadership and Team Building
- Recruited, trained and spearheaded sales teams with approximately 20 members.
- Solely monitored and updated attempts, completion and email activities to guarantee team achievement in meeting performance management goals.
- Guided the underperformers in reaching goals which involved getting through gate keepers and navigating accounts for additional sales opportunities.
EMPLOYMENT HISTORY
Program Manager and Operations Manager/Analyst ~ Hunter Business Group, Milwaukee, WI 2000–2011
Marketing Manager ~ Colorado Prime, Milwaukee, WI 1990–2000
EARLIER CAREER
Front End Manager ~ Kohl’s Foods, Milwaukee, WI
Customer Service Representative ~ Wisconsin Electric Company, Milwaukee, WI
EDUCATION
Coursework toward Bachelor of Science in Marketing, Communications and Creative Problem Solving
Marquette University ~ Milwaukee, WI
Engaged in numerous sales, marketing and business management solutions courses and training
TRAINING
Living as a Leader Management Series ~ Impact Consulting Group LLC, Brookfield, WI ~ 2008
Sales Effectiveness ~ MasterCard International Internal Training, Purchase, NY ~ 2005
Effective Communication and Leadership ~ Dale Carnegie Training, Milwaukee, WI
AWARDS AND RECOGNITION
Three-time Employee of the Quarter Winner
‘Optimizer of the Month’ Majority Winner, integrating over 50% of the time the award was given away
‘Salesman of the Year’ and ‘Co-salesman of the Year’ for two consecutive years
Ranked 3rd in the nation for qualified leads and sales
Regional Management Contest Winner at Colorado Prime
National Sales Contest Winner as marketing manager
TECHNICAL ACUMEN
Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
CRM Software (Sage SalesLogix, Salesforce.com and BMS)
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