Lorena Donaldson Resume

LORENA DONALDSON

**** ********* ******* ***** • Riverview, FL 33569 • *********@*****.*** • 813-***-****

EXECUTIVE ASSISTANT

Relationship Management / Team Building

Accomplished assistant with over 15+ years of extensive administrative, management and customer service skills, with experience in an extensive array of business sectors and operations. Ability to multi-task, detail-oriented, and results focused. Management strategist with a proven track record of achievement and demonstrated success while providing leadership in a highly demanding market. Adept in improving team performance, exceptional mentor and coach. Tenacious in building new business relationships, securing customer loyalty, and forging strong relationships with external business partners.

Core competencies include:

• Exceptional Organizational Skills

• Proficiency in Word, Excel, PowerPoint, and Adobe Acrobat

• Effective Problem Resolution Abilities

• Strong Inter-Personal Skills

• Excellent Written and Verbal Ability

• Ability to Execute Work Effectively and Proficiently

PROFESSIONAL EXPERIENCE

Administrative Assistant, HEIDT & ASSOCIATES, INC., 2008 – Present

Tampa, Florida

Heidt & Associates, Inc. is a leading engineering firm in the Tampa Bay area that offers a wide variety of full service alternatives. Provide efficient and effective administrative support to the Vice President of Landscape Architecture, Director of Community Planning, in addition to multiple principals within the corporation.

Selected Achievements:

 In short period of time, proved to be extremely dependable, highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

 Proven track record of accurately completing research, reporting, and information management.

Architectural Review and Control, NEWLAND COMMUNITIES, 2005 - 2008

Executive Assistant, NEWLAND COMMUNITIES, 1996 – 2005

Tampa, Florida

Newland Communities is the largest residential developer that offers an extensive collection of residential homes across the United States. Held position of increased responsibility and provided executive-level administrative support to the President with demonstrated ability to improvise, improve procedures and meet demanding deadlines. After nine years as executive assistant to the President was appointed to the position of architectural review and compliance.

Collaborated with presidents, vice presidents and key account management personnel to ensure proper communication and guarantee smooth transition of contract agreements, negotiations and contract fulfillment. Interacted on behalf of the President in sensitive builder, homeowner, employee relationships and reporting practices. Maintained and distributed monthly department reports. Provided cross-functional team training, coaching, and mentoring. Worked together with a network of associates located throughout the U.S. to design, implement, and adjust various programs for data storage. Liaison between builders and key personnel, with a focus on building, fostering and improving customer relationship development.

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues. Proven customer service skills, including managing front desk operations and communicating information. Expertise in planning and overseeing motivational and internal relations activities and events. Familiarity with human resources functions, including records maintenance, report and presentation development and special project management.

Selected Achievements:

 Instrumental in the complete reorganization and refinement of architectural control procedures and implementation of new system; set higher expectations and instituted individual team-member accountability.

 Met or exceeded all quotas throughout tenure, and earning company recognition of performance.

 Consistently developed strong, sustainable relationships with executive decision makers and personnel of client companies.

Executive Assistant, YORK BRIDGE CONCEPTS, 1993 – 1996

Tampa, Florida

York Bridge Concepts is the leading on-site timber vehicular bridge builder in the United States. Provided executive administrative support to the President and other principals.

Executive assistant to President and Vice President. Oversaw a wide variety of administrative functions, supporting all director-level projects and information management processes. Compiled and analyzed data from monthly reports to prepare directors’ presentations to executive management. Developed internal correspondence that facilitated effective communication and transfer information. Made travel arrangements, prepared expense reports. Organized and set up work schedule for 16 work crews countrywide. Planned and arranged company functions. Developed and implemented strategic plans to maintain company records and purchase products.

Selected Achievements:

 Reduced company travel expenses in first three months by identifying cost-effective travel agencies and negotiating contracts with key travel-services providers.

 Coordinated successful client seminars.

 Assisted in creating promotional materials.

EDUCATION & TRAINING

Business Administration, (1984) - Brevard Community College – Cocoa, Florida

Specialized Certification, (1992) - Nerve Conduction Studies – Palm Harbor, Florida

COMPUTER SKILLS

Proficient in most PC software, Windows, WordPerfect, Word, Excel. PowerPoint, Microsoft Outlook, Adobe Acrobat

PROFESSIONAL DEVELOPMENT COURSES

Dale Carnegie

Tony Robbins

Rick Kranzley – Team Building

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