Customer Service Manager

DIOGO M. CLAUDINO

*** ******** ** *** *, Saint Louis, MO 63132

636-***-**** • ***************@*******.***

Profile Fluent speaker of English, Spanish, and Portuguese and recent recipient of Master of Business Administration with a diversified knowledge in business administration, management, international finance, marketing, or international business. Recognized for creative problem solving, strong team-working, hard dedication, communication and organization skills. Exceptional leader with international experience and Brazilian background.

EDUCATION

Master of Business Administration with emphasis in Management, Lindenwood University, St. Charles, MO December 2010

Bachelor of Science in International Business, Lindenwood University, St. Charles, MO May 2009

INTERNSHIP EXPERIENCE

Assistant Manager, Monaco Hotels, Sao Paulo, Brazil 2006 - 2007

• Managed corporate reservations for national and international companies.

• Liaised directly with point person from of each company to facilitate and coordinate all events.

• Managed and addressed the needs of national and international corporate guests.

• Assisted in the event coordination of conferences and meetings held on site at the hotel.

• Served as Portuguese-to-English interpreter for international clients when necessary.

WORK EXPERIENCE

Manager/Marketing Analyst, Bacana Brazil, Brazilian Steak House, Chesterfield, MO 2007-Present

• Review and monitor financial expenses, expenditures to ensure that the restaurant meets budget limitations.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

In Store Banker, Banco Itau The Global Latin American Bank, Sao Paulo, Brazil 2003 - 2005

• Accountable for sales and service activities for in-store branch locations.

• Proactively seeking new customers through in-store marketing and in-aisle prospecting.

• Opening accounts, handling teller transactions, sells/cross-sells bank products and services, and resolves complex customer service issues.

• Developing new business and expanding customer relationships.

Travel Agent/Sales Associate, AMW Turismo, Campinas, Brazil 2003 - 2003

• Expanded the range of operations to include international clients.

• Organized and sold travel packages to clients and companies worldwide.

• Helped build a website to better serve customers.

HONORS & ACTIVITIES

• Four time winner of the National Tennis Championship in Brazil.

• Awarded with a four-year scholarship from Lindenwood University to pursue a bachelor’s degree and be part of the tennis program; earned the assistant coach position in order to pursue MBA.

SKILLS

• Proficient in Web designing and Microsoft Office: Access, Word, Excel, PowerPoint, Outlook

• Fluent in English, Spanish, and Portuguese

Candidate

• CFA exam Dec 2012

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