Great customer skills, highly motivated, outgoing, and energetic.

Dessirae A. Vela

***** *********** *****, ***********, ** 20155

Cell: 703-***-****

********@***.***

Work History

PNC Bank 2/2009-present

Financial Sales Consultant

Gainesville, VA

• Offer financial advice to customers.

• Knowledge in PNC products and services to better assist customers needs.

• Service customers at the teller station.

• Establishing financial accounts(checking, savings, CD’s, Money Market).

• Assisting customers with Refinancing, Home Equity’s, Mortgage Loans, etc.

• Proficiency in all company databases pertaining to customer’s profiles, bank accounts, transaction history, operations systems, etc.

Bungalow Billards 01/2008-10/2008

Cocktail Waitress/Promoter

Sterling, VA

• Serve customers food and non-alcoholic/alcoholic beverages

• Help promote monthly alcoholic beverages

• Create activites that would help boost sells

• Assist in training new employees

• Help plan weekly entertainment for bar

Ned Devine's Irish Pub and Bar 12/2006- 12/2007

Cocktail Waitress

Sterling, VA

• Serve customers food and non-alcoholic/alcoholic beverages

• Help promote various alcoholic beverages for the month

World Savings/Wachovia 4/2003-11/2008

Licensed Real Estate Appraiser

Fairfax, VA

• Prepared written reports which include data collected from the MRIS/MLS system, local Real Estate Agents, active/settled comparable properties from a similar market area, and county tax records.

• Appraised improved and unimproved real property to determine values for purchase, sale, refinancing, estate, and investment purposes.

• Reviewed outside appraisal from Fee Appraisers to ensure all company guidelines were met.

• Contacted correct parties to set up appointments and gain any necessary information regarding the property upon arrival.

• Analyze the following factors:

1. Depreciation

2. Appreciation

3. Cost to cure (when applicable)

4. Value comparison of similar properties

5. Income potential when computing final estimation of property value.

6. External and/or Functional Obsolescence

World Savings/ Wachovia 6/2002-4/2003 Technical Support

San Antonio, TX/Fairfax, VA

• Answered incoming phone calls.

• Created username and passwords for Brokers and Loan Reps affiliated with the company so that loan applications could be completed on-line.

• Helped employees, Brokers, Loan Reps, etc with computer problems pertaining to company websites.

• Created powerpoint presentations for employees pertaining to company databases, filling out applications on-line, and other various presentations pertaining to the companies websites.

Joseph Acevedo, Attorney At Law 10/1998-7/2001

Administrative Assistant/Secretary

San Antonio, TX

• Answered incoming phone calls

• Set-up Appointments

• Updated databases using Excel Spreadsheets daily.

• Handled attorney fees paid by clients

• Organized files

• Typed up recorded court hearings.

• Completed billing invoices

• Created outlines on a customer to customer basis: paperwork needed for court, when it should be completed, date and times of appointments and fees associated for each session, and summarization of each court case.

Continuing Education

• Classes taken through McKissock:

1. Even & Odder Appraisals

2. Residential Report Writing & Case Studies

3. Residential Income Approach

4. USPAP

5. Appraisal Trends

6. Mortgage Fraud: Protect Yourself

• World Savings/Wachovia managers, pertaining to appraising and the economy as a whole, facilitated various training sessions monthly.

• Training sessions involved:

1. Analyzing the market trends of various areas throughout the VA, MD, and DC areas.

2. Supporting appreciation or depreciation through graphs, percentages, and individual match pairing.

Skills

• Proficient with all of the following: Microsoft Windows XP, Vista, Microsoft Office (PowerPoint, Word, Excel, etc), and various other applications (Desktop Underwriter, Win Total 2000, ACI, Quattro Pro, Lotus Notes, Adobe.

Education

• Northwest Vista Community College San Antonio, TX 9/2001-5/2002

• Cisco Junior College Cisco, TX 9/2002-5/2003

References

1. Tara McMahon: 571-***-****

Stafford, VA

2. Carrie Allen: (703-****-****

Manassas, VA

3. Nancy Mantas: 703-***-****

Centreville, VA

Contact this candidate