Sales Customer Service

Amanda Thomas

Contact Information:

Phone: 484-***-****

Email: *******@****.***.***

Education

Bachelor of Science in Hotel, Restaurant Management and Tourism

(Expected to graduate May 2012)

East Stroudsburg University of Pennsylvania -

Emphasis: Hotel Management Minor: Restaurant Management and Tourism

Major GPA – 3.1

Experience

Camelback Mountain Resort – 1 Camelback Road, Tannersville P Sales and Marketing Department – Internship 450 hours (January- May 2012)

- Customer service in person and on the phone

- Booked group reservations

- Sold group reservations

- Attended events and participated at expo shows

- Involved in marketing meetings

- Ticket sales

- Code calling

Contact Numbers: Megan McHugh 570-***-**** Ext. 1133(Director of Sales, Marketing, and Public Relations)

Personal Cleaning Business – Pottstown, Pa (December 2009 – 2012)

House cleaning

- Dusting, vacuuming, scrubbing, cleaning windows, mopping and other various tasks, within the household.

Contact Number: Calvin Schmidt (Employer) 617-***-****

BT Systems – 838 Scholl Rd, Pottstown Pa (2007-2010)

Sales

- Attended Expo centers selling and promoting new technological products such as: camcorders, cameras, HP printers, computers and their accessories, and fax machines.

Office Assistant-

- Make customer phone calls

- Shipping orders

- Promoting and advertising products for BT Systems

- File and organize customer receipts

Mack Hospitality – King of Prussia, Pa (September 2007 –October 2010)

Banquet Server- Cater

- Organized the set up for weddings, business events, birthday parties, college orientation, sports banquets, graduations, and holiday parties.

- Events were held at various locations such as: hotels, country clubs, golf clubs, and colleges.

- Attending to guests by serving appetizers, and 3 or 4 course meals.

Rue 21 – Limerick, Pa (November 2007, November 2008)

Sales associate - Cashier, stock, and floor changes at a male and female clothing store

Victoria secret – Pottstown, Pa (February 2006- August 2006)

Sales Associate

- Cashier, stock, dressing room, and floor changes

Computer Skills

- Proficient in Microsoft Excel, PowerPoint, and Word

Societies/Clubs

The National Society of Leadership and Success

- Chosen and accepted into the National Society of Leadership and Success.

- Trained in leadership and success skills through a series of live interactive satellite trainings hosted by some of the nation’s leading authors, leaders, motivational speakers, and presenters.

- Participation in Success Networking Teams with other like-minded students.

Certifications Training for Intervention Procedures (TIPS) Certification –(Issued 10/27/2011 ) Certified to provide a safer environment for patrons, peers and/or colleagues by using the techniques learned and taking a positive approach towards alcohol use.

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