Manager Customer Service

Monty Steven Steagall

*** ********* ****** **.

Shady Valley, TN 37688

Home Phone 423-***-****

Cell Phone 423-***-****

SUMMARY

My goal is to obtain a position in management within the hotel industry where I can use my education and experience to successfully be part of a team that exceeds the expectations of the guests and ownership.

WORK HISTORY

2010-Present Marketing Associate, Sysco Food Service of Knoxville

Knoxville, TN

Job Responsibilities: Sell Sysco products to customers within my territory. Responsible for recruiting new customers, maintaining good relationships with current customers, achieving sales goals and promoting new products and services provided by Sysco.

2009-2010 Territory Manager, US Food Service, Knoxville

Alco, TN

Job Responsibilities: Sell US Food Service products to customers within my territory.

Responsible for recruiting new customers, maintaining good relationships with current customers, achieving sales goals and promoting new US products as well as being part of the training process for newly hired employees.

2002-2009 Marketing Associate, Sysco Food Services of Virginia

Harrisonburg, VA

Job Responsibilities: Sell Sysco products to customers within my territory.

Responsible for recruiting new customers, maintaining good relationships with current customers, achieving sales goals and promoting new Sysco products.

2000-2002 General Manager, Hampton Inn

Abingdon, Va

Job Responsibilities: Overall day to day operations of a 68 room hotel. Oversaw all accounts receivables and payable, staffing, payroll and marketing.

1997-2000 General Manager, Tage Corp.

Tage Inn, Andover MA and Somerville MA

Job Responsibilities: Worked at the Andover location for a year and then opened a 148 room hotel in Somerville. I was responsible for nearly 50 employees, 8 managers and supervisors. Handled all accounts receivable, guest issues and overall performance of the property.

1997-1997 Front Office Manager, City Hotels

Hampton Inn, Chantilly VA

Job Responsibilities: Staffing, training, payroll, accounts receivable, guest service levels, problem solving, daily and weekly reporting, and yield management.

1995-1997 Restaurant Manager/ Night Manager, City Hotels

Durham Hilton, Durham NC

Job Responsibilities: All aspects of a 152 room hotel, restaurant, lobby bar and night club including staffing, inventories, hosting, liquor controls and guest satisfaction.

1992-1995 Postal Clerk, United States Postal Service

Cary, NC

Job Responsibilities: Sorting and preparing the mail for delivery on a daily basis, customer service skills as well as working in the accounts department handling C.O.D. and registered mail.

1991-1992 Assistant General Manager, WJS and Associates

Hampton Inn, Cary NC

Job Responsibilities: Sales, scheduling, staffing, accounts receivable and payables and overall operations of a 132 room hotel.

AWARDS 2006 SYSCO District Marketing Associate Excellence Award

EDUCATION

1987-1991 Bachelor of the Arts, Business Management, University of Michigan

1985-1987 Associates Degree, Business Administration, Baker College, MI

References available upon request.

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